We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Expedia.com
Get rewarded with One Key
Booking.com
RM 148
Fully refundable before Wed, 1 May
Hotels.com
RM 146
Fully refundable before Thu, 2 May
Get rewarded with One Key
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Chan L
Satisfatory
Review of Radisson Medan
4.0 of 5 bubblesReviewed 21 Jan 2024
Staff service very good, we were served by staff Mr Angga, he was polite and helpful
Room is clean and comfortable. Only short fall is air cond not cold enough.
Difficult to control the air cond temperature
However, when we checked in at 5Pm our room was not ready
Date of stay: January 2024
Trip type: Travelled with friends
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Radisson Medan Medan, Manajer Umum at Radisson Medan, responded to this review
Responded 22 Jan 2024
Dear Mr/Ms Chan,

Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our staff service, especially Mr. Angga, to be polite and helpful. It's great to know that you enjoyed the clean and comfortable room.

We apologize for any inconvenience you experienced with the air conditioning. Your feedback is valuable, and we will address the issue to ensure a more comfortable stay for future guests. We also appreciate your understanding regarding the delayed check-in at 5 PM, and we will make improvements to enhance our check-in process.

We hope to have the opportunity to welcome you back for an even more enjoyable stay.

Best Regards,
PR Manager - Radisson Medan
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nearby Hotels
Booking.com
RM 146
Fully refundable
  • Priceline
    RM 155
  • Agoda.com
    RM 120
  • Expedia.com
    RM 128
1.5 km from Radisson Medan
Free Wifi
Free parking
Expedia.com
Get rewarded with One Key
  • Booking.com
    RM 213
  • Agoda.com
    RM 158
  • Hotels.com
    RM 224
0.9 km from Radisson Medan
Free Wifi
Restaurant
Gedung Cambridge Hotel Medan
Expedia.com
Get rewarded with One Key
  • Booking.com
    RM 269
  • Agoda.com
    RM 242
  • Priceline
    RM 330
1.0 km from Radisson Medan
Free Wifi
Pool
Expedia.com
Get rewarded with One Key
  • Hotels.com
    RM 285
  • Vio.com
    RM 262
  • Trip.com
    RM 273
1.0 km from Radisson Medan
Free Wifi
Free parking
Expedia.com
Get rewarded with One Key
  • Booking.com
    RM 185
  • Vio.com
    RM 173
  • Priceline
    RM 242
1.5 km from Radisson Medan
Free Wifi
Pool
Expedia.com
Get rewarded with One Key
  • Priceline
    RM 114
  • Booking.com
    RM 63
  • Trip.com
    RM 66
1.3 km from Radisson Medan
Free Wifi
Expedia.com
Get rewarded with One Key
  • Booking.com
    RM 192
  • Agoda.com
    RM 163
  • Priceline
    RM 243
1.0 km from Radisson Medan
Free Wifi
Free parking
Expedia.com
Get rewarded with One Key
  • Booking.com
    RM 120
  • Vio.com
    RM 99
  • Priceline
    RM 120
2.2 km from Radisson Medan
Free Wifi
Restaurant
Expedia.com
Get rewarded with One Key
  • Booking.com
    RM 121
  • Vio.com
    RM 97
  • Priceline
    RM 121
1.4 km from Radisson Medan
Expedia.com
Get rewarded with One Key
  • Booking.com
    RM 136
  • Priceline
    RM 135
  • Agoda.com
    RM 135
2.3 km from Radisson Medan
Free Wifi
Free parking
View more hotels in Medan
Reviews (726)
Filter reviews
726 results
Traveller rating
554
103
43
13
13
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
554
103
43
13
13
Show reviews that mention
All reviews under renovation international channels pleasant stay recommended hotel enjoyed our stay choose this hotel gym facilities business trip the heart of the city visit medan an upgrade swimming pool restaurant staff comfy bed excellent hotel non smoking room reception staff
Selected filters
Filter
Updating list...
9 - 14 of 726 reviews
Reviewed 18 December 2023 via mobile

Very happy with my stay at Radisson.
The bed was the best one I have slept in for a long time, so comfortable!
The staff was very friendly also and Jhon was super friendly helping me.
The breakfast was versatile and good.
There is a pool and a gym with good equipment if you are into strength training.
I would be happy to stay here again.

Date of stay: December 2023
Trip type: Travelled solo
Thank bjrkmn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Radisson Medan Medan, Manajer Umum at Radisson Medan, responded to this reviewResponded 19 December 2023

Dear Mr Reviewer,

Thank you for your positive review. We're thrilled to hear that you enjoyed your stay at Radisson Medan. Our team takes pride in providing top-notch service, and we're delighted that you found our beds comfortable and our staff friendly, especially Mr John. We're glad you appreciated the versatile and delicious breakfast, as well as the amenities like the pool and well-equipped gym. We look forward to welcoming you back for another great stay.

Best Regards,
PR Manager
Radisson Medan

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 December 2023

I’ve stayed for 60 nights at Radisson Medan during the past year. This hotel was not perfect, and the cooking could be inconsistent. But what stood apart each time I came here was the excellent service and warm hospitality.

The staff were accommodating and did their best to ensure a comfortable stay for my daughter and I by assigning us the same room for each of our bookings.

The hotel’s central location, walking-distance to amenities (ATM centre, Kopi Kenangan, Massa Kok Tong, Chigo x Flip, Chatime, KFC, Andy Lie Hair Salon, Mie Waringin, etc), and the friendly staff made me choose Radisson Medan as my home base whenever I visited my relatives in town.

Over time, I’ve become friends with some employees of the hotel. One of them is the outgoing manager of the room division and housekeeping, Ms. Dessi Sianipar. Even prior to my first stay at Radisson Medan, she had kindly accommodated my change of booking due to the uncertainty from relocating from Australia to Asia. She acceded to our requests for extension and also cancellation. She was the person I could always rely on when communicating with the hotel.

Though Ms. Dessi Sianipar would be leaving Radisson Medan to be nearer with her family, she had introduced me to the other staff who would be taking over her roles, thus making sure of a proper handover.

Thank you, Ibu Dessi, for all of your hard work and I wish you all the best in life.

Date of stay: November 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank leapnquick
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Radisson Medan Medan, Manajer Umum at Radisson Medan, responded to this reviewResponded 18 December 2023

Dear Mrs Herna,

Thank you for choosing Radisson Medan as your home away from home during your extended stay over the past year. We appreciate your detailed feedback and are delighted to hear about your positive experiences.
We are thrilled to know that our central location, proximity to amenities, and the dedicated efforts of our staff, especially Ms. Dessi Sianipar, contributed to making your stay enjoyable. Your kind words about the excellent service and warm hospitality are truly appreciated.
We regret any inconsistencies in the cooking and assure you that we are continuously working to improve in this aspect. We take your feedback seriously and will address this matter promptly.
We extend our gratitude for your understanding and support, and we look forward to welcoming you back to Radisson Medan in the future.

Sincerely Regards,
PR Manager
Radisson Medan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 December 2023

stayed here with my husband

we were not disappointed with the service

the staff here are friendly
beautiful beautiful and handsome handsome

the room also smells good and the bathroom is clean
the equipment is also complete

Date of stay: December 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Vacation65026807643
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Radisson Medan Medan, Manajer Umum at Radisson Medan, responded to this reviewResponded 18 December 2023

Dear Mr/Ms Reviewer,

Thank you for choosing to stay with us and taking the time to share your positive experience. We're thrilled to hear that you and your husband enjoyed our service and found our staff friendly. We appreciate your kind words about the room's cleanliness, pleasant aroma, and the completeness of the amenities.

We look forward to welcoming you back for another delightful stay.

Regards,
PR Manager
Radisson Medan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 December 2023

I hope that breakfast is enriched with local North Sumatran menus, so that the Radisson has a selling point compared to other hotels.
The temperature of the air conditioner in the room should be adjustable. In my experience, the temperature of the air conditioner in the room cannot be adjusted

Date of stay: November 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ricotobing81
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Radisson Medan Medan, Manajer Umum at Radisson Medan, responded to this reviewResponded 4 December 2023

Dear Mr Tobing,

Thank you for taking the time to share your detailed feedback regarding your recent stay at Radisson Hotel Medan. We appreciate your insights, and your satisfaction is of utmost importance to us.
We sincerely apologize for any inconvenience you encountered during your stay. Your feedback regarding the breakfast selection and local North Sumatran menus is valuable to us, and we will certainly review our offerings to enhance the dining experience for our guests.
Regarding the air conditioner temperature concern, we apologize for any discomfort you experienced. Our team is currently investigating this matter to ensure that all room amenities, including air conditioning, are functioning properly. We understand the importance of a comfortable room temperature, and we are committed to addressing this issue promptly.

Once again, thank you for choosing Radisson Hotel Medan. We value your feedback and hope to have the opportunity to welcome you back, providing an even more enjoyable and seamless experience.

Warm Regards,
PR Manager
Radisson Medan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2023

Really like the ambience of the hotel and the room. all the staff and security is kind, when you had a technical problems the technician ready to help you anytime you call the operator. Very recommended place to go with family or you couple and friends

Date of stay: November 2023
Trip type: Travelled as a couple
Thank Navigator52257344576
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Radisson Medan Medan, Manajer Umum at Radisson Medan, responded to this reviewResponded 21 November 2023

Dear Mr/Ms Reviewer,

Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you enjoyed the ambience of our hotel and found our staff, including the security and technicians, to be kind and responsive. We are thrilled to know that our team contributed to making your stay memorable.

We appreciate your recommendation for families, couples, and friends. It was a pleasure hosting you, and we look forward to welcoming you back on your next visit.

Warm Regards,
PR Manager
Radisson Medan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews