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jeffryarnaz
Good of Staying when you in Medan
Review of Radisson Medan
4.0 of 5 bubblesReviewed 5 Feb 2024
Good hotel, clean. Took the deluxe room and its big room and comfort for me, clean, bathroom was good. near if you want to go somewhere such as airport train station, mall, market, food street at the night and night entertainment
Date of stay: January 2024Trip type: Travelled on business
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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Reviews (726)
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Traveller rating
554
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All reviews under renovation international channels pleasant stay recommended hotel enjoyed our stay choose this hotel gym facilities business trip the heart of the city visit medan an upgrade swimming pool restaurant staff comfy bed excellent hotel non smoking room reception staff
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8 - 13 of 726 reviews
Reviewed 22 January 2024

Staff service very good, we were served by staff Mr Angga, he was polite and helpful
Room is clean and comfortable. Only short fall is air cond not cold enough.
Difficult to control the air cond temperature
However, when we checked in at 5Pm our room was not ready

Date of stay: January 2024
Trip type: Travelled with friends
Thank Chan L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Radisson Medan Medan, Manajer Umum at Radisson Medan, responded to this reviewResponded 23 January 2024

Dear Mr/Ms Chan,

Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our staff service, especially Mr. Angga, to be polite and helpful. It's great to know that you enjoyed the clean and comfortable room.

We apologize for any inconvenience you experienced with the air conditioning. Your feedback is valuable, and we will address the issue to ensure a more comfortable stay for future guests. We also appreciate your understanding regarding the delayed check-in at 5 PM, and we will make improvements to enhance our check-in process.

We hope to have the opportunity to welcome you back for an even more enjoyable stay.

Best Regards,
PR Manager - Radisson Medan

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Reviewed 18 December 2023 via mobile

Very happy with my stay at Radisson.
The bed was the best one I have slept in for a long time, so comfortable!
The staff was very friendly also and Jhon was super friendly helping me.
The breakfast was versatile and good.
There is a pool and a gym with good equipment if you are into strength training.
I would be happy to stay here again.

Date of stay: December 2023
Trip type: Travelled solo
Thank bjrkmn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Radisson Medan Medan, Manajer Umum at Radisson Medan, responded to this reviewResponded 19 December 2023

Dear Mr Reviewer,

Thank you for your positive review. We're thrilled to hear that you enjoyed your stay at Radisson Medan. Our team takes pride in providing top-notch service, and we're delighted that you found our beds comfortable and our staff friendly, especially Mr John. We're glad you appreciated the versatile and delicious breakfast, as well as the amenities like the pool and well-equipped gym. We look forward to welcoming you back for another great stay.

Best Regards,
PR Manager
Radisson Medan

Best regards,

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Reviewed 18 December 2023

I’ve stayed for 60 nights at Radisson Medan during the past year. This hotel was not perfect, and the cooking could be inconsistent. But what stood apart each time I came here was the excellent service and warm hospitality.

The staff were accommodating and did their best to ensure a comfortable stay for my daughter and I by assigning us the same room for each of our bookings.

The hotel’s central location, walking-distance to amenities (ATM centre, Kopi Kenangan, Massa Kok Tong, Chigo x Flip, Chatime, KFC, Andy Lie Hair Salon, Mie Waringin, etc), and the friendly staff made me choose Radisson Medan as my home base whenever I visited my relatives in town.

Over time, I’ve become friends with some employees of the hotel. One of them is the outgoing manager of the room division and housekeeping, Ms. Dessi Sianipar. Even prior to my first stay at Radisson Medan, she had kindly accommodated my change of booking due to the uncertainty from relocating from Australia to Asia. She acceded to our requests for extension and also cancellation. She was the person I could always rely on when communicating with the hotel.

Though Ms. Dessi Sianipar would be leaving Radisson Medan to be nearer with her family, she had introduced me to the other staff who would be taking over her roles, thus making sure of a proper handover.

Thank you, Ibu Dessi, for all of your hard work and I wish you all the best in life.

Date of stay: November 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank leapnquick
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Radisson Medan Medan, Manajer Umum at Radisson Medan, responded to this reviewResponded 18 December 2023

Dear Mrs Herna,

Thank you for choosing Radisson Medan as your home away from home during your extended stay over the past year. We appreciate your detailed feedback and are delighted to hear about your positive experiences.
We are thrilled to know that our central location, proximity to amenities, and the dedicated efforts of our staff, especially Ms. Dessi Sianipar, contributed to making your stay enjoyable. Your kind words about the excellent service and warm hospitality are truly appreciated.
We regret any inconsistencies in the cooking and assure you that we are continuously working to improve in this aspect. We take your feedback seriously and will address this matter promptly.
We extend our gratitude for your understanding and support, and we look forward to welcoming you back to Radisson Medan in the future.

Sincerely Regards,
PR Manager
Radisson Medan

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Reviewed 16 December 2023

stayed here with my husband

we were not disappointed with the service

the staff here are friendly
beautiful beautiful and handsome handsome

the room also smells good and the bathroom is clean
the equipment is also complete

Date of stay: December 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Vacation65026807643
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Radisson Medan Medan, Manajer Umum at Radisson Medan, responded to this reviewResponded 18 December 2023

Dear Mr/Ms Reviewer,

Thank you for choosing to stay with us and taking the time to share your positive experience. We're thrilled to hear that you and your husband enjoyed our service and found our staff friendly. We appreciate your kind words about the room's cleanliness, pleasant aroma, and the completeness of the amenities.

We look forward to welcoming you back for another delightful stay.

Regards,
PR Manager
Radisson Medan

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Reviewed 3 December 2023

I hope that breakfast is enriched with local North Sumatran menus, so that the Radisson has a selling point compared to other hotels.
The temperature of the air conditioner in the room should be adjustable. In my experience, the temperature of the air conditioner in the room cannot be adjusted

Date of stay: November 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ricotobing81
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Radisson Medan Medan, Manajer Umum at Radisson Medan, responded to this reviewResponded 4 December 2023

Dear Mr Tobing,

Thank you for taking the time to share your detailed feedback regarding your recent stay at Radisson Hotel Medan. We appreciate your insights, and your satisfaction is of utmost importance to us.
We sincerely apologize for any inconvenience you encountered during your stay. Your feedback regarding the breakfast selection and local North Sumatran menus is valuable to us, and we will certainly review our offerings to enhance the dining experience for our guests.
Regarding the air conditioner temperature concern, we apologize for any discomfort you experienced. Our team is currently investigating this matter to ensure that all room amenities, including air conditioning, are functioning properly. We understand the importance of a comfortable room temperature, and we are committed to addressing this issue promptly.

Once again, thank you for choosing Radisson Hotel Medan. We value your feedback and hope to have the opportunity to welcome you back, providing an even more enjoyable and seamless experience.

Warm Regards,
PR Manager
Radisson Medan

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