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JW Marriott
RM 389
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Alex W
Bandar Seri Begawan, Brunei Darussalam

Great Staff in a Hotel Showing It's Age

3.0 of 5 bubblesReviewed 14 Jan 2024
Stayed here for a couple of nights on a business trip. Must express that the staff could not have been better or more helpful. They are however operating in a hotel that is past it's prime and badly in need of a revamp. I think the JW Marriott is suffering from a lack of good competition and resting on its laurels somewhat. The service is spectacularly good but the hardware is in need of an overhaul. The first room I was in had noisy air conditioning which I reported immediately and was apparently attended to. The fix lasted until the following morning when the problem recurred. I was moved room (to a same level room) which did not have the same issue. Should be checked and resolved however before a guest checks in. Rooms are massive and well appointed if old. For example the desk chair had seen better days and the style was dated from 20 years ago. The lounge is massive and has significant potential with great views of the City but again very very old fashioned. To balance the hardware staff were fantastic. Personalised service, use of name. I wanted to move tables at breakfast to somewhere with a bit cooler and they moved me into a private room. Really they do their utmost to ensure their customers are satisfied. Location is perfect right opposite a brand new mall too. Would I stay here again? Yes for sure because of the location and the staff.
Date of stay: January 2024
Trip type: Travelled on business
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Reviews (1,411)
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6 - 11 of 1,411 reviews
Reviewed 22 December 2023

A 5 star hotel in a city sorely lacking for other great accomodations. While the rooms may seem a tad dated, the comfort and service is outstanding here. I wanted for nothing. The bars and restaurants are top notch and reasonably priced for someone from the west. In the heart of the city. I really enjoyed the property, and the outstanding buffet and the quality drinks that can be had.

Room tip: Executive lounge is nice, and comes with the buffet breakfast downstairs included, so I think it's a definite upsell in this property.
Date of stay: December 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank RobertClouseTravel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 November 2023 via mobile

We have been staying in this hotel whenever we visited Medan. Met Ilhan twice. During the morning breakfast he has been very helpful and provided good service. Agus who helped to check in has given us upgrade to big room at high floor. Will be back soon.

Date of stay: November 2023
Trip type: Travelled with family
Thank jnctj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 October 2023

This is a big hotel located in the city center very close to a big shopping mall with lots of shops and eateries. We stayed in a large corner room which was spotless clean. The pool area is a bit dull with old furniture. The breakfast was very good with lots of choises. The best part of the hotel is the staff, so kind and helpful.

Date of stay: September 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank EvaStockholm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 October 2023

I am a regular customer at this hotel, twice monthly. Have seen a real improvement in the hotel since it has come under new management. The staff are a lot more attentive and friendly.
Breakfast has also improved.

Date of stay: September 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank brendanfms
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 September 2023 via mobile

Arrival and departure experience were great.
Rooms allocate were superb - clean and fresh
Food - Marriott Cafe staffs very professional and attentive - especially to Mr Ilham ….
Chinese restaurant food was great - we can notice server try their very best to do and explain to us the food we order - keep it up .

Date of stay: September 2023
Trip type: Travelled with family
Thank injinooi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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