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RM 213
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RM 207
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lia septriana d
Hotel bibtang 4 pelayanan bintang 5
5.0 of 5 bubblesReviewed 4 Feb 2024
Hotel is amazing and the staff are incredible , especially the guest relation officer staff and receptionis staff. The room are clean and comfortable . And the room was clean and pillow are comfortable and soft . We will return back .thankyou
Date of stay: February 2024Trip type: Travelled solo
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14 - 19 of 65 reviews
Reviewed 26 November 2023

The hotel service is very great, all the staff are friendly starting at check-in with Ms. Cut very satisfying service and giving room decorations birthday my wife special occasion very thank you. Security staff Mr. Hali I met was also very communicative and informative when escorting me to the pool very friendly. International standard hotel facilities, a feeling of wanting to return to this hotel. The service really wants to make me come back to this hotel.

Date of stay: November 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank aidilfachri
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Reiz Suites, Marketing at The Reiz Suites ARTOTEL Curated Medan, responded to this reviewResponded 27 November 2023

Dear Mr. Aidil,

Thank you for taking your time to write your experience pertaining to your recent stay at our Services Apartment. We’re glad to learn that you had a wonderful journey with us as well as enjoyed our ambiance and facilities.
Our guests comfort is our utmost priority, therefor we strive to provide the excellent service and facilities to our guest.
Looking forward to welcoming you back on your next return.

Best Regards,
Anton Subiyakto
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2023

I stayed here for business meeting near the apartment location. The service from staffs were good. My room was very spacious and has separated bed room. Family room and kitchen were in the same room. The breakfast was provided at the restaurant at the ground floor. There was only a few options, not like in the hotel. Unfortunately apartment guest have limited access for swimming. The shower water wasn’t hot enough. The location was at the city center and close to some restaurants and only 3 minutes walk to Deli Mall.

Date of stay: February 2023
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Samuelpas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anton Subiytakto , General Manager at The Reiz Suites ARTOTEL Curated Medan, responded to this reviewResponded 21 February 2023

Dear Mr. Samuelpas,

Thank you for staying with The Reiz Suites Medan!
We truly appreciate you taking the time to write us a review and feedback about your experience staying with The Reiz Suites Medan.

We do understand with your disappointing with your experience staying with us.
Please accept our sincere apology for your inconvenienced about the swimming pool access and other facilities.
Your valuable feedback helps identify areas of opportunity for us to improve the guest experience in the future and to ensure that this issue is corrected moving forward.
We have shared your valuable feedback with appropriate department concern so that we can elevate your experience whenever your travels bring you back to Medan.

Once again thank you very much.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2022

I was staying here for my business trip. The Wifi connection supported me a lot while I was having online meetings. This service apartment is fully furnished. They got a spacious bedroom. The staff service was amazing and very helpful. Located in the center of medan, make it easy to get everywhere for my business trip. Highly recommended serviced apartment in Medan.

Room tip: Unit in wings A close to the elevator access but if you need more privacy unit in wings B is the best choices.
Date of stay: March 2022
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank johnpetrus69
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anton Subiytakto , General Manager at The Reiz Suites ARTOTEL Curated Medan, responded to this reviewResponded 14 June 2022

Dear Johnpertrus69,

It is our privilege to know that you had a good experience with us recently. We appreciate your insight in reference with the rooms, facilities, and location as well as the service from the staffs.

Thank you for your valuable feedback. Total customer satisfaction is our utmost priority and it is thanks to your constructive feedback and comments that we are able to maintain and further improve on our service standards.

Once again, thank you for choosing The Reiz Suites, ARTOTEL Curated - Medan. In the meantime, we look forward to your next visit.

We HeART You,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 days ago
Google Translation

Room tip: Kolam renang luas, enak deh
Date of stay: April 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Reiz Suites, Marketing at The Reiz Suites ARTOTEL Curated Medan, responded to this reviewResponded 3 days ago

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Reviewed 1 week ago
Google Translation

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Reiz Suites, Marketing at The Reiz Suites ARTOTEL Curated Medan, responded to this reviewResponded 1 week ago
Google Translation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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