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max
Pontianak, Indonesia

good spot, nice hotel

5.0 of 5 bubblesReviewed 2 Jun 2023
only ± 40 minutes from Kualanamu airport (30 minutes airport train ride to Stasiun Medan + about 5/10 minutes of online taxi/walking to the hotel).. located in the city center, easy to reach and easy to go anywhere.. the hotel/room? comfortable and affordable
Date of stay: May 2023
Trip type: Travelled solo
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Santika Premiere Dyandra Medan, Sales at Hotel Santika Premiere Dyandra Medan, responded to this review
Responded 22 Jun 2023
Dear Mr/Mrs maxonize

Warmest Greetings from Santika Premiere Dyandra Hotel & Convention Medan.

Thank you very much for your valuable feedback and worthy experience towards our hotel. We are sincerely pleased to hear the services and facilities we provide meet your expectations. Our entire team truly enjoyed catering to your needs as much as you enjoyed your stay.

Again thank you for the positive feedback and we looking forward to see you again soon.

Best Regards,

General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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3 - 8 of 787 reviews
Reviewed 24 March 2023

The room is clean , the Air cond is cool, the net is excellent also the food are deicious with the traditional food, the mi so also , the People around here are promt response since from booking throught whatsup. GM Bapak Sarmad is also friendly and the team here knowing me well. Feel like at home will come back soon

Room tip: pool view better
Date of stay: March 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank oetami
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Santika Premiere Dyandra Medan, Marketing at Hotel Santika Premiere Dyandra Medan, responded to this reviewResponded 27 March 2023

Dear Valued Guest,
Warmest Greetings from Santika Premiere Dyandra Hotel & Convention Medan

Thank you very much for taking your valuable time to write and share your recent experience with us, we are so pleased that you enjoyed our services and facilities.

During this pandemic season, we are truly concern about your safety and cleanliness while staying at our hotel, hence there are some adjustments and modifies towards our procedure and facilities.This condition is because your safety and healthiness are our major concern.

We really appreciate your feedback and looking forward to welcome you back to our Hotel in the future.
Best Regards,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2022

I stayed here 4-nights for a conference that’s also happening in this hotel. So many things have gone wrong and enough reasons for me not coming back.

1. The reception (or should I said “deception”?), misguided me. They said my room is upgraded to Premiere room, with complimentary afternoon tea, and minibar. More about this below.

2. Went to the room but nothing special, also the weird furniture placement makes the room smaller. Room has view but mostly just building roofs. Appreciate the giant shower head though.

3. Went for afternoon tea with my business colleague and the waitress said I’m not eligible for the complimentary. She said the receptionist made a mistake. Fine.

4. Got a call from reception, she said that Ieft my ID card at the reception. Which can be avoided if she did not forget to pass the ID card back after she copied it in. Went back to reception to get my ID card, and ask the reception about the afternoon tea to confirm whether I’m eligible or not. She said not and the minibar also not free unfortunately. Thank God I haven’t eat anything from the minibar

5. Breakfast at level 3 is unorganized, chaotic, and basically madness without crowd control. However I managed to get to the level 10 which is more quiet. Food quality is average.

6. I realized an item missing from the minibar, I did not consume them at all. I called in the operator and they were like “are you sure you’re staying alone, Sir?” I’m like… unbelieveable, why don’t you check with the housekeeping if they removed it or else? I just don’t want it to be billed on my room charge. I know it’s just a potato chip that I could easily replace from minimart, but imagine if they took other items and then billed it to your room.

7. The only nice experience I had in this hotel is the dinner, food surprisingly decent. Also the service is nice (maybe because we were the only customers?). Oh and concierge staffs also very helpful keeping my deliveries and helping me with my stuff when I checked out without me asking.

Date of stay: October 2022
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
1  Thank emirhartato
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Santika Premiere Dyandra Medan, Marketing at Hotel Santika Premiere Dyandra Medan, responded to this reviewResponded 27 March 2023

Dear Valued Guest,
Warmest Greetings from Santika Premiere Dyandra Hotel & Convention Medan

Thank you very much for taking your valuable time to write and share your recent experience with us.

We have seriously taken your concern and appreciate your feedback for us to acknowledge if we are meeting guest’s needs and expectations. We will make sure it will not happen again to our valued guest on the next visit.

During this pandemic season, we are truly concern about your safety and cleanliness while staying at our hotel, hence there are some adjustments and modifies towards our procedure and facilities, this condition is because your safety and healthiness are our major concern.

We are looking forward to welcome you back to our Hotel in the future.

Best Regards,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2020 via mobile

I stayed for 2 nights at this hotel for a business trip. It s as usual, a high quality hotel with a high standard of friendly staff, good breakfast, clean and non smooking room, applied protocol covid19 and especially the location is in the city centre near merdeka walk. I have been satisfied to stay at this hotel and will certainly come back again

Date of stay: October 2020
Trip type: Travelled on business
2  Thank jis_0928
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Santika Premiere Dyandra Medan, General Manager at Hotel Santika Premiere Dyandra Medan, responded to this reviewResponded 14 September 2021
Google Translation

Tamu yang terhormat,

Salam Hangat dari Santika Premiere Dyandra Hotel & Convention Medan

Terima kasih banyak telah meluangkan waktu Anda yang berharga untuk menulis dan berbagi pengalaman Anda baru-baru ini dan kami sangat senang Anda menikmati layanan dan fasilitas kami.

Selama musim pandemi ini, kami sangat memperhatikan keselamatan, kebersihan dan kenyamanan Anda selama menginap di hotel kami, oleh karena itu ada beberapa penyesuaian dan modifikasi terhadap prosedur dan fasilitas kami. Kondisi ini karena keselamatan dan kesehatan Anda adalah perhatian utama kami.

Kami sangat menghargai tanggapan Anda dan berharap dapat menyambut Anda kembali di Hotel kami di masa mendatang.

Salam Hormat,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2020

I've been stay in Santika Medan and it was my 2nd time they never disappointed me. The service and hospitality make me feel like home. Santika has the best service. I met with Rozi as a reception who serve me well. and Asmi she nice person , They were very customer focussed and went the extra mike to put a smile of their guest and Thank you and wish Santika all the best.

Date of stay: August 2020
Trip type: Travelled with family
Thank dwiandini790
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Santika Premiere Dyandra Medan, General Manager at Hotel Santika Premiere Dyandra Medan, responded to this reviewResponded 14 September 2021
Google Translation

Tamu yang terhormat,

Salam Hangat dari Santika Premiere Dyandra Hotel & Convention Medan

Terima kasih banyak telah meluangkan waktu Anda yang berharga untuk menulis dan berbagi pengalaman Anda baru-baru ini dan kami sangat senang Anda menikmati layanan dan fasilitas kami.

Selama musim pandemi ini, kami sangat memperhatikan keselamatan, kebersihan dan kenyamanan Anda selama menginap di hotel kami, oleh karena itu ada beberapa penyesuaian dan modifikasi terhadap prosedur dan fasilitas kami. Kondisi ini karena keselamatan dan kesehatan Anda adalah perhatian utama kami.

Kami sangat menghargai tanggapan Anda dan berharap dapat menyambut Anda kembali di Hotel kami di masa mendatang.

Salam Hormat,
General Manager
Tamu yang terhormat,

Salam Hangat dari Santika Premiere Dyandra Hotel & Convention Medan

Terima kasih banyak telah meluangkan waktu Anda yang berharga untuk menulis dan berbagi pengalaman Anda baru-baru ini dan kami sangat senang Anda menikmati layanan dan fasilitas kami.

Selama musim pandemi ini, kami sangat memperhatikan keselamatan, kebersihan dan kenyamanan Anda selama menginap di hotel kami, oleh karena itu ada beberapa penyesuaian dan modifikasi terhadap prosedur dan fasilitas kami. Kondisi ini karena keselamatan dan kesehatan Anda adalah perhatian utama kami.

Kami sangat menghargai tanggapan Anda dan berharap dapat menyambut Anda kembali di Hotel kami di masa mendatang.

Salam Hormat,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2020 via mobile

I stayed in santika on Jun 28,2020 - Jul,1 2020.
The decoration of bedroom is very standard.
Due to COVID19 that affected to low occupancy, hotel only provide breakfast in bedroom. The menu are only fried rice, noodle rice, medan rice cake (lontong) and various types off egg.
All of facility such as gym, swimming pool, etc is still closed. The entrance door and reception desk is moved to Cafe Ulos. It makes far from elevator. I feel like i in the maze game when I walk from current reception desk to elevator.

However, I still feel the staff hospitality...

Wish you all the best Santika Medan

Date of stay: July 2020
Trip type: Travelled on business
1  Thank Bangjajal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Santika Premiere Dyandra Medan, General Manager at Hotel Santika Premiere Dyandra Medan, responded to this reviewResponded 14 September 2021

Dear Valued Guest,

Warmest Greetings from Santika Premiere Dyandra Hotel & Convention Medan

Thank you very much for taking your valuable time to write and share your recent experience with us.

We have seriously taken your concern and appreciate your feedback for us to acknowledge if we are meeting guest’s needs and expectations. We will make sure it will not happen again to our valued guest on the next visit.

During this pandemic season, we are truly concern about your safety and cleanliness while staying at our hotel, hence there are some adjustments and modifies towards our procedure and facilities, this condition is because your safety and healthiness are our major concern.

We are looking forward to welcome you back to our Hotel in the future.

Best Regards,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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