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FourPoints.com
RM 211
Fully refundable before Sat, 1 Jun
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RM 213
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RM 212
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Shafiq H

Not a good hotel

1.0 of 5 bubblesReviewed 7 Aug 2023
For a Marriott owned property, not a good hotel. Beds are very hard, not the typical Marriott soft mattress. Food in the restaurant took almost an hour to get, we were the only ones there. Its 11 days since we checked out. My stay not posted yet on my Bonvoy Account.
Date of stay: July 2023
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FOUR POINTS BY SHERATON MEDAN, Owner at Four Points by Sheraton Medan, responded to this review
Responded 7 Apr 2024
Dear Guest,

On behalf of the entire hotel team, We would like to thank you for sharing about your experience as well we are glad that you had a pleasant stay with us.

It is always encouraging to hear our guest feedback. Your feedback has been shared with all team member and department head as well as a way of evaluating our guest experiences that we delivered, in order to provide service that exceeded our guest expectation.

Please kindly advice us should you have other feedback that we can improved in order to create an excellent and memorable stay.

Once again, I appreciate you taking the time to share your feedback and have a great day.

Sincerely,
Four Points by Sheraton Medan
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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6 - 11 of 441 reviews
Reviewed 10 June 2023

For safety reasons, hotel not suitable for flight crew members rest. I woke up at 1:00 AM because I heard some hammer blows. I notice receptionist that I had to wake up at 5:00 AM and need to rest. He told me that Hotel is doing works during night hours. They keep doing works and don't care about noise and rest.

Date of stay: May 2023
Trip type: Travelled on business
Thank Global05473465877
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 June 2023 via mobile

The blackout happened 5 times, 7th - 8th June 23 between 0030- 0500. I stay for 2 night from 7-9 June 2023

I thought the management were prepared for it? It was ruined my sleep time either.

All devices could be damagedno

I hope could sleep well (one more night pro ess)

Thank you

Date of stay: June 2023
Trip type: Travelled on business
Thank Alfin F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 May 2023 via mobile

Attention, when there was an event or wedding, the traffic will be so bad in front of the hotel. They have to train their security guards better to avoid traffic congestion in front of the hotel.
The restaurant was so small, so will be very crowded in the morning when many hotel guests came down to have bfast.

Room tip: Come down early for breakfast.
Date of stay: March 2023
Trip type: Travelled on business
Thank fritsc71
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FOUR POINTS BY SHERATON MEDAN, Owner at Four Points by Sheraton Medan, responded to this reviewResponded 7 June 2023

Dear Mr. Fritsc71,
Thank you for sharing your recent experience stay at Four Points by Sheraton Medan.
We do apology for the inconvenience that happened during your stay with us. We have been highlight and communicate this issues to hotel team and management for the better improvement at the future.
We ensure and committed to excellence as the priority for our guest.
We look forward to have the opportunity to welcoming you back on your next trip to Medan for another memorable stay with us.

Sincerely yours,
The Management
Four Points by Sheraton Medan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2022 via mobile

Check in and check out very slow only one staff at the counter why just open one counter even though very crowded. The room enough big but very dirty many dust. The plus point only location is good near mall and restaurant so u can go there to shopping or eat.

Date of stay: May 2022
Trip type: Travelled solo
Thank leonsrao
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
fredy lim, Revenue Management at Four Points by Sheraton Medan, responded to this reviewResponded 3 August 2022

Dear Leonsrao

We would like to apologize for your negative experience at our hotel. We'd like to learn more about your specific situation and make things right.

While our team typically does a great job, it seems like we dropped the ball on this. There's a reason why feedback like this is so important, so we can improve the experience for our guests

We wish to welcome you back, so that we can make it up to you on next visit

Warm Regards,
Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2022

Started during the check in, I arrived at 4pm and the receptionist told us that there's a room on the 3rd floor however it's overlooking a roof of a building hence we can give you a room on the 6th floor but it will be ready in 10 minutes. When we went to the room, it was overlooking a roof of a building. I called afterwards and asked about the procedure of testing positive for COVID-19 as I was walking under the rain and did not feel well afterwards. FOM spoke to me over the phone and was polite enough to give the information I needed however when I went down to buy some things, he was waiting to talk to me (Honestly I felt chased) He gave me some information about the PCR test and advised me where to buy honey and lemon, when I asked that IRD may have them, He said and I quote “I do not think they have honey but you can buy it from the store opposite to us and we can help you with an umbrella) when I went to the room, I called IDR and they happily sent me the lemon and HONEY. I also mentioned to the FOM that I just got married yesterday but no gesture has been extended not even the word of congratulations. I ordered water at night but have been informed that I am only allowed 2 bottles per day and any extra bottle is 20K IDR. Woke up next day and when I allowed the daylight in, I found out how dirty the room is. BLOOD STAINS ON THE BED SHEETS. I do not believe it. Called and requested for a late check out however they gave me till 3 pm for Half day charge. I have never been thanked for being an elite guest nor extended a comp. Late check out unless I begged them for it. The internet keeps lagging and slow. I genuinely do not understand why isn’t there any show of empathy or did I receive such treatment because I booked using my points? I was wishing that someone will ask me upon check out about my stay or whether I enjoyed it or not but it did not happen. I said "I would like to check out" The answer was "OK" and to mentioned, again, I haven't been thanked for being an elite guest.

Date of stay: February 2022
    • Value
    • Location
    • Service
1  Thank Mahmoud A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
fredy lim, Revenue Management at Four Points by Sheraton Medan, responded to this reviewResponded 17 March 2022

Dear Mr. Mahmoud A,

Thank you for taking the time to share your detailed feedback about your recent stay. I would like to take this opportunity to apologize to you for the unpleasant experience. Please be assured that your valuable points have been shared and measures taken to ensure that this situation does not reoccur in the future. We have brought this matter to the department concerned and been discussed about your experience.
Rest assure we believed that it would not be happened again in the future upon you stay in our hotel.
Thank You

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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