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Agus Salim
Jakarta, Indonesia
Favorite Hotel at Medan
4.0 of 5 bubblesReviewed 23 Nov 2021
This is my favorite hotel in medan, but this trip i dont feel enjoy, because of the bed,i think already too long, need to replace, my back got pain after sleep and bed cover need to replace, many black things
Date of stay: November 2021Trip type: Travelled on business
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Review collected in partnership with Accorhotels.com
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Reviews (1,991)
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Reviewed 18 November 2021 via mobile

Nice hotel, clean n good service. Friendly reception, Everything is good. Comfortable and safe hotel for a family vacation. Special thks for mr Rio for service, he is really attentive assist.
Thks grand mercure, see you again at North Sumatera

Date of stay: November 2021
Trip type: Travelled with family
Thank Ayusonet
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Grand Mercure Maha Cipta Medan Angkasa, responded to this reviewResponded 19 November 2021

Dear our beloved guest,

Thank you for this lovely review. It is a real pleasure to know that you spend a good time!
Happy to read that our room was convenient to you and enjoy our service.

I will pass on your words of praise to Mr. Rio our Room Division Manager. This will serve as an encouragement as we continue to improve our standards of service.

We are looking forward to welcoming you again soon!

Best Regards,

Rachmad Suwardi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 October 2021 via mobile

Honestly dissapointed with this hotel. As gold member (no 3081033389268787) i book for reservation dated 13 oct 2021 by phone and continue via wa also. At the end, my request reservation has been booked. I booked 2 days prior arrival.

At H day, i arrived 1 hour before c/i hour. As i know, the gold member can early c/i. But, in front of reception, c/i still in 2 o'clock. Okay, i wait till 2 o'clock. At 2 pm, the reception still not found my reservation and she's made me waiting 30 minutes. At 2.30 pm she's still not found my reservation as per my request.

At 2.45 i left the hotel and find other hotel.

Sorry, i will not maintain the membership again

Date of stay: October 2021
Trip type: Travelled on business
1  Thank 607ardianr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Grand Mercure Maha Cipta Medan Angkasa, responded to this reviewResponded 27 October 2021

Dear Bapak Ardian,

Thank you very much for taking the time to review Grand Mercure Medan Angkasa and we are very sorry to hear that your experience did not exceed your expectations. My team and I are constantly improving services and facilities and we will for sure review why the check in procedure were not meet your requirement. We have also take serious action towards to the department concern related to their daily duty.

As what you have mentioned, we are taking this feedback seriously with various action plan such as Brand Training / Service training - in hope that we will always manage to deliver a good service towards our Loyal member and allow them to always Feel Welcome.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Rachmad Suwardi
General Manager

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Reviewed 6 September 2021 via mobile

we stayed for one night. starting from check in we were greeted very warmly with very strict health protocols. spacious room clean and tidy. The food is delicious . even though it's a pandemic but staying here feels safe, health protocols continue to run everywhere in all hotel areas. once my husband accidentally dropped his mask when he got out of the elevator, the staff politely reminded my husband to use a mask in the proper way. thanks to all the team

Date of stay: August 2021
Trip type: Travelled with family
Thank More-travelAng022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grand Mercure Medan Angkasa, General Manager at Grand Mercure Maha Cipta Medan Angkasa, responded to this reviewResponded 6 September 2021

Dear Valued Guest,
We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. happy to read that you enjoyed our spacious room and delicious foods. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

During pandemic, we highly respect the security and safety of our guests during their stay. We have implemented health protocols according to Accor standards (ALLSAFE) and CHSE which are government programs.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely
Rachmad Suwardi
General Manager

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Reviewed 30 August 2021

Very comfy hotel, staff was friendly..
One of the staff name Fadly was very helpfull...
They are good in handling healt protocol, make us feel safe and for sure we will return to stay at this hotel...

Date of stay: June 2021
Trip type: Travelled with family
Thank L3niwy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grand Mercure Medan Angkasa, General Manager at Grand Mercure Maha Cipta Medan Angkasa, responded to this reviewResponded 2 September 2021

Dear our beloved guest,
We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Rachmad Suwardi
General Manager

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Reviewed 26 August 2021 via mobile

Terimakasih buat Ibu Dewi Pramitha for the good gesture. Cabin is nice, clean and tidy. Breakfast is delicious. Really would like to come back again. Warm welcome and surprise inside the room. Thank you

Date of stay: August 2021
Trip type: Travelled with family
Thank rifin2410
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grand Mercure Medan Angkasa, General Manager at Grand Mercure Maha Cipta Medan Angkasa, responded to this reviewResponded 27 August 2021

Dear Bapak Liberti,

We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback.

Happy to read that you enjoyed our room , our breakfast and the hospitality from our staffs, I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, All of us look forward to welcoming you back in the near future.

Sincerely,

Rachmad Suwardi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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