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RM 182
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RM 182
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RM 183
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urbanguy1974
Vancouver, Canada
Acceptable stay for price paid
4.0 of 5 bubblesReviewed 3 Jan 2024
2-night stay for 5 adults in 3 rooms

Upside:
(1) Rooms - They appeared to have been renovated, so were generally fresh and clean. Beds and pillows were firm and comfortable. Air-conditioning was efficient.
(2) Food - Poolside buffet included in room rate offered a good selection of Indonesian and international food. However, only brewed coffee was offered; no espresso-based drinks. Orchid restaurant just off the lobby served delicious Indonesian-style nasi goreng.
(3) Location - Short distance by car to many locations in downtown Medan, such as DeliPark Mall, Centre Point Mall, Tjong A Fie mansion, train station, etc.

Downside:
(1) Gym - While relatively large in terms of space, the gym's equipment was old and poorly maintained. Air-conditioning was inefficient. Disappointing experience for a hotel of this standard, especially relative to the better condition of the hotel's other public areas/facilities.
(2) Minor maintenance issues - Hair dryer in one room wasn't working. Reported to front desk, but issue wasn't fixed. Shower handle/rainforest head mixer cap in one bathroom came off when pulled. Maintenance attempted to wrap plumber's tape so that the cap could be screwed back in, but it came off again a day later. Water could still be directed either to the shower handle or rainforest head by pulling the bare metal road.
(3) Ineffective soundproofing - External noise from hotel's surroundings could enter via the windows. Nature of sounds depends on time of day and room facing.
Date of stay: December 2023
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Reviewed 28 December 2023

nimble service, comfortable rooms, kind and helpful receptionists and staffs. beds, bathroom, and breakfast are nice
the hotel location is strategist so it’s easy to reach places in medan city centre

Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Lionita I
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grand Mercure Medan Angkasa, Owner at Grand Mercure Maha Cipta Medan Angkasa, responded to this reviewResponded 28 December 2023

Dear Lionita I.,

Thank you for taking the time to review your stay at Grand Mercure Maha Cipta Medan Angkasa. We are so pleased that you enjoyed our nimble service and comfortable rooms, as well as our kind and helpful receptionists and staffs. It is also great to hear that you found the beds, bathrooms, breakfast and location of the hotel satisfactory.

At Grand Mercure Maha Cipta Medan Angkasa, we strive to provide a comfortable and unforgettable experience for all of our guests. We look forward to welcoming you back in the near future.

Sincerely,

Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 November 2023

Excellent service, with Nice staff. Speciall Mr Hotlen with best service at all. For good so good and well service. Kids friendly. Kids so happy for pool and safe. Clean for room and house keping do their job with done. Two thumb up, Will back soon.

Date of stay: November 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Seaside33032210606
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grand Mercure Medan Angkasa, Owner at Grand Mercure Maha Cipta Medan Angkasa, responded to this reviewResponded 4 December 2023

Dear Seaside33032210606,

Thank you for taking the time to review Grand Mercure Maha Cipta Medan Angkasa. We are glad to read that you enjoyed your overall stay and appreciate the service provided by our team, in particular Mr. Hotlan. We are pleased to note that your kids had a lot of fun at our pool and felt safe while being around here. We take great pride in keeping our rooms and buildings clean and it is wonderful to hear that our Housekeeping team succeeded in meeting your expectations. Your kind words of encouragement mean a lot to us and we look forward to welcoming you back again soon.

Sincerely,

Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2023

Grand mercure give a perfect treat to all visitors. Perfect holiday to shared with family. Safety was amazing, staff was so friendly ! And the smell was damn good. I hope it will be more nice if hotel give soft welcome drink .

Date of stay: November 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Explorer33113164246
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Grand Mercure Maha Cipta Medan Angkasa, responded to this reviewResponded 26 November 2023

Dear our guest,

Thank you for taking the time to leave such a lovely review of your stay with us at Grand Mercure Maha Cipta Medan Angkasa. We are so pleased to hear that you had a great holiday spent with family and that our staff were friendly and accommodating.

We strive to be a leader in hospitality in Medan, offering our guests comfort, relaxation, and care. We understand the value of delivering an amazing experience from start to finish, including welcoming drinks which we are currently exploring ways to offer for future guests.

Thank you again for your kind words! We look forward to welcoming you back soon.

Sincerely,

Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 November 2023

the good hotel
the good service from the staff and very helpfull for our
comfortable and safety.
i hope and the next trip we can staycation again to this hotel.f
so many variant for a the breakfast.

Date of stay: November 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Culture49592943228
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grand Mercure Medan Angkasa, Owner at Grand Mercure Maha Cipta Medan Angkasa, responded to this reviewResponded 15 November 2023

Dear Guest,
We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2023

Excellence and perfect services, nice traditional foods are served, complete basic amenities, and beautifully decorated hotel. Staff are very helpful and friendly. Wish to come here again on my next trip.

Room tip: The good service
Date of stay: November 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Voyage11066773151
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grand Mercure Medan Angkasa, Owner at Grand Mercure Maha Cipta Medan Angkasa, responded to this reviewResponded 15 November 2023

Dear Guest,
We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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