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Breakfast included
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Syafrie Muhammad
Medan, Indonesia
It Was A Luxury Hotel.
3.0 of 5 bubblesReviewed 16 Feb 2020via mobile
Emerald Garden was a luxury hotel. Thankfully most of the facilities have been renovated and have given the impression of contemporary. The problem is that some parts still remain ancient. The old elevator, even though it uses an access card, but the additional equipment inside the elevator is sometimes rather difficult to function smoothly. Likewise with the room door, the access card does not function smoothly, I have to repeatedly try to swipe the card so that the door is open. Another thing that is old-fashioned is the unpleasant smell in the room, which I assume is the smell of the carpet. But some things that I have to praise from this hotel are the hotel clerk, the receptionist and the electrician I met in the hallway to the room, very friendly.
Date of stay: February 2020
Trip type: Travelled solo
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3 - 8 of 114 reviews
Reviewed 17 January 2019 via mobile

December 31..i booked Emerald hotel to spend my lazy time ..i booked top floor with a non smoking room .with city view so i can the the sparkling lights during at 12.00.although i had a problem on the air cond..bur after all..the hotel services are good ..and the breakfast are very delicious

Date of stay: December 2018
Trip type: Travelled solo
Thank Henry P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 October 2018 via mobile

First time in this hotel. Definitely value for money. Breakfast was superb, good taste. Room is spacious, facilities are good. Top of all, staffs are very polite and friendly. The only down side is that it is located quite a distance from the crowd. Will stay here again..

Date of stay: October 2018
Trip type: Travelled with friends
Thank 299hartaw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 May 2018

I like this hotel because near my office at Pertamina. nice room, nice restaurant, nice swimming pool also, and good hospitality, you can go to looking a food very easy by local transportation or you can use becak as well

Room tip: executive room
Date of stay: July 2017
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank johnlevi17
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 February 2018 via mobile

The room seems old, need renovation, the in room dishes not good, the break fast just like 2 stars hotel, all over the room and alley very cleand and fast response staff. Need attention to the air conditioner

Date of stay: February 2018
Trip type: Travelled on business
Thank mildblend
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 February 2018 via mobile

Good, clean and comfortable hotel. The staff from the reception, Housekeeping, room service and restaurants are very courteous and responsive. We had a pleasant and wonderful stay. Wifi easily connected. Thank you to the staff.

Date of stay: February 2018
Thank satwantpool
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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