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1 - 6 of 114 reviews
Reviewed 24 March 2023 via mobile

Reviews some points from other travelers. Choose this hotel for visiting medan town. The room is smelly and hk no change bedsheets either pillow case. No replace amenities toiletries. no tissue roll until i need to get from their HK store room.
Water pressure was too slow . Breakfast was so so.. only i 💕 is kelupis.. the trainee was so efficient to clean the table even if you did not finish your meal yet🥴...
One of the staff should be recognized sincerely due to i left my purse at restaurants and she kept my purse. Thanks to her! .. concierge needs to change to young people. Don't look at all the guests stranger.

Date of stay: March 2023
Trip type: Travelled solo
Thank sitiG871
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 February 2020 via mobile

Emerald Garden was a luxury hotel. Thankfully most of the facilities have been renovated and have given the impression of contemporary. The problem is that some parts still remain ancient. The old elevator, even though it uses an access card, but the additional equipment inside the elevator is sometimes rather difficult to function smoothly. Likewise with the room door, the access card does not function smoothly, I have to repeatedly try to swipe the card so that the door is open. Another thing that is old-fashioned is the unpleasant smell in the room, which I assume is the smell of the carpet. But some things that I have to praise from this hotel are the hotel clerk, the receptionist and the electrician I met in the hallway to the room, very friendly.

Date of stay: February 2020
Trip type: Travelled solo
31  Thank syafriemuhammad
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 January 2019 via mobile

December 31..i booked Emerald hotel to spend my lazy time ..i booked top floor with a non smoking room .with city view so i can the the sparkling lights during at 12.00.although i had a problem on the air cond..bur after all..the hotel services are good ..and the breakfast are very delicious

Date of stay: December 2018
Trip type: Travelled solo
Thank Henry P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 October 2018 via mobile

First time in this hotel. Definitely value for money. Breakfast was superb, good taste. Room is spacious, facilities are good. Top of all, staffs are very polite and friendly. The only down side is that it is located quite a distance from the crowd. Will stay here again..

Date of stay: October 2018
Trip type: Travelled with friends
Thank 299hartaw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 May 2018

I like this hotel because near my office at Pertamina. nice room, nice restaurant, nice swimming pool also, and good hospitality, you can go to looking a food very easy by local transportation or you can use becak as well

Room tip: executive room
Date of stay: July 2017
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank johnlevi17
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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