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Reviews (118)
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All reviewsopposite the beachplace to stayrelaxed vibekuta beachbars and restaurants
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Reviewed 23 August 2017

The 'New Surfers Inn Hotel' in Kuta Lombok is by far the worse hotel we ever had on our backpack trip. It looks like the complete accommodation haven't any maintenance over the last 10 years at all. It isn't clean and a lot of things are broken. They don't clean rooms aswel, service they never heard about it (only 100 times a day the question for Motorbike rent, later more about this) and breakfast is very bad.

The hotel management is absolutely mafia, scammers, criminals, thieves. Most of the staff to. We saw how they ripped customers when they rent a motorbike and bring it back with some fake damage. Hotelmanagement and staff (mafia) are really Intimidated.

I believe 15 years ago this was a nice place to stay near the beach. But there went something completely wrong, at everything.

Room Tip: Don't go to this hotel!
  • Stayed: August 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank Martijn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 February 2017

We were wondering around Kuta looking for a place to stay for 1 months. All the place that we found didn't have that kind of "good vibes" but then we entered in surfer's inn.. at the reception there were a lady, really really nice and always smiling! We were surprised about the place: a big swimming pool and a lot of typical indonesian stuff & trees around us and all local people! the lady showed us the room: A huge room with airco, fridge and a small patio, a nice bathroom and shower! She made for us a really really good price with also a delicious breakfast included! The place is located in front of Kuta beach, but it's really really calm and safe. If I have to say something wrong it's just for the cleaning, but it's a problem in all the places where we went not only about the surfer's inn! If we're going to come back in Lombok I definitively want to come back there! Thanks to all the staff!

  • Stayed: December 2016, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank VivianaSTT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 December 2016

Room was clean with a comfortable bed. All the rooms come with attached bathroom and we took a room with an air conditioner. We surveyed most of the hostels & lodges in kuta lombok an this is the only place which was cheap with all the facilities that we wanted. The pool was clean. Nor (the owner) , Muhamad and the entire team were friendly and helpful. There were some construction work going on during our stay. They were building rooms with Sasak architecture. We spent most of our days lazying around the pool. Beautiful place. Free wifi, free breakfast. Will visit again.

  • Stayed: November 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank shan k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 October 2016 via mobile

The rooms are very dark but clean. Our shower was broken. Breakfast taste like nothing.
If you negotiate the price is ok, paid 200k IDR for a AC Room per night. Location is good, 50 meter far from the beach and 150 m from main Street

Stayed: October 2016, travelled as a couple
1  Thank Sebastian E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 September 2016

We went to this hotel because it was warmly recommended by the Lonely Planet. I'm starting to think I cannot trust this guides recommendations.

The place is quite nice and so is the pool, but everything is way more expensive than it should be, and rooms are below average (broken flush, staff never comes to clean the room even if you explicitly ask them to).

However, the worse is yet to come: the staff is a kind of mafia trying to make as much money out of you as possible. They start nicely, calling you "bro'", but can get really unfriendly / aggressive when they realize you're not going to be such an easy prey.

The surf lessons are a scam (1 teacher for up to 10 people) and everything is a pretext to ripping you off : renting scooters, boards, boats...

The staff is sometimes very intrusive and can come and wake you up in your room to try to get you for one of their paying activities.

Last but not least, we were charged 25% over room price because of a (10 min) late checkout. We asked for a taxi to Senaru, price was ridiculously high, we declined, the guy had already stopped calling us bro' for a while.

  • Stayed: August 2016, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Klemmywemmy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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