We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (142)
Filter reviews
142 results
Traveller rating
17
58
49
14
4
Traveller type
Time of year
LanguageAll languages
More languages
17
58
49
14
4
Show reviews that mention
All reviews new section huge garden the hotel staff strategic location lombok improvement foods
Filter
Updating list...
16 - 21 of 142 reviews
Reviewed 29 June 2016

This hotel is located quite in the middle of the city, several restaurants across the street, and a mall (Mataram Mall), just around 10-15 minutes walking distance.
It has 2 swimming pools (well maintained, with clear water) and spacious garden with some gazebos.
It seems that the hotel was built to take in large number of visitors in groups who wish to have group meetings, therefore in average the occupancy level is low. This situation causes most rooms less maintained, and as the rooms' doors were almost always closed, they smell frowsty. I myself found some cockroaches on the bed and in the bathroom on the first day.
This hotel in fact has old buildings and newer buildings. I stayed in the old one, as I chose the cheapest price. I have no idea of the newer buildings quality.

Room tip: Do not choose the cheapest room, as it is for the old room. If possible, ask for the room which is located near the swimming pool.
Date of stay: June 2016
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank wkurniawan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 June 2016 via mobile

We were given the superior room. It was very large indeed. The staff responded quickly to the shower problems. The pool was great and we spent lots of our stay at the hotel swimming... Breakfast was just too little of choice though. But overall, it was a reasonable price for the service and facilities provided.

Date of stay: June 2016
Trip type: Travelled with family
Thank Leo Marta L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2016

We spent five nights here while visiting friends in Lombok. The bed was comfortable and the room reasonably clean. We didn't spend much time here.

We found out by mistake that the hotel has 24 hour room service with an extensive menu. There wasn't any information in the room about the other services in the hotel such as laundry, room service, etc.

We recommend that you book at Super Deluxe Room as these are more comfortable. Please note that Super Deluxe rooms have twin beds. We just asked the hotel to join them together for us.

The pool area was very nice.

Many of the staff do not understand or speak English very well so that proved to be a challenge at times but they were all very friendly and helpful.

Room tip: Super Deluxe Room is better.
Date of stay: May 2016
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Russells_Holidays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2016 via mobile

I stay here with family for 2 days. Good pool view. But any mistake for towel facility, need request again to room boy. When we are take breakfast is very poor services because the menu is limited not proportional with guest, finally we just breakfast with minimum menu.

Date of stay: May 2016
Trip type: Travelled with family
Thank Rochman H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 April 2016 via mobile

Pros: decent breakfast, good amenities, nice pool, good location and easy transportation (taxis right outside the hotel)

Cons: really awful bed (in superior rooms) , old interior, egg corner opens at 7 something though breakfast starts from 6.30, awful wifi connection speed even at the lobby, the receptionist needs better phone etiquette

Date of stay: April 2016
Trip type: Travelled on business
Thank dedes947
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews