Great professional crew, administration, and staff. Hardly one can find such commitment. I was with a group with a lost suitecase, they did all needed effort from camera control to communication till the suitecase arrived to the owner. Amazing relentless job.
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I’m the heart of Nazareth with (if you are lucky) your room will have a view of the Basilica of the Annunciation.
This is a decent hotel with comfortable decent size rooms with all the facilities you will need.
It appears to be tucked away in a shopping centre so parking will be a challenge.
Service was mixed and appeared to be good when all was going well but an inability to deal with any customer complaint with the hotel view appearing to be always right !!
The bar is good but we were very very disappointed with the restaurant. We went for an evening meal (buffet style) having enjoyed a couple of drinks in the bar; as such we were within the last hour of published service. The food was limited and what was available was lukewarm at best. However nobody seemed to be interested in cooking anything fresh. Indeed they couldn’t care less. I even went to the reception to complain but all I got was a shrug of the shoulders saying ‘what do you expect me to do’.
Overall decent rooms but should be much much better
A lovely hotel. Staff were ever ready to help and assist. Rooms were clean and well equipped. Breakfasts and dinners were great and varied.
Highly recommend this hotel. We were a group of 47 pilgrims from Canada and the hotel exceeded our expectations.
We reserved large double twin room. We received an improvised Mamad (Bomb shelter) with all Mamad facilities. Chemical and gas filter, no ventilation in bathroom, small Mamad windows located towards our neighbors valcony, no Landmark view as promised on reservation (have screeshot). A huge like cupboard on the center of the room without doors or any other possible use. The entrance to the room is via the very thick iron door frame from a Mamad. The windows are covered with Mamad thich iron sliding door . It is traumatic for an Israeli to enter such a room. It is the highest price ever I have paid for a hotel room for my girlfriend birthday and that's what I got. I asked from the arrival to change room, first they argued they are fully booked and I should try tomorrow but next day was the same. It is a sophisticated advertising trap, showing pictures of one room calling the Mamad almost the same name but adding large in the name, "large double &twin room". A honest management with integrity should declare in advertisement, it is an improvised large Mamad show real picture and let the customer decide
Here as part of a pilgrimage group. Food excellent. Rooms lovely. Staff very friendly but the 4/5 is for lack of very basic efficiency especially in the bar and the hotel. Otherwise it would be a 5/5. Perhaps the chaotic service is lack of training- I don’t know but in fairness the good will and friendliness go a long way. Reception staff top class. As is location.
We stayed here as part of a tour group for four nights. The beds were very comfortable and the room was nice and quiet. The shower was well proportioned and very good. We ate here as part of the arrangements and there was plenty of choice and it was buffet so we could select our own food.
