Nice room, tasty breakfast, wonderful service and amazing pool! We stayed one night only. My rating is 4 from 5 because the light in the room is very low. Cups for coffee / tea are abnormally small (we never use these because we do not drink espresso)
BookingCom
We stayed over the weekend at Spa Village. We liked the unique possibilities of thermo-mineral pools and jacuzzi and the general relaxing atmosphere. Rooms need a little refresh but overall a very good experience.
The rooms are very old, needs renewing.
All taps are with rust, hair dryer didn’t work at all. Even after calling for service who told us that they will bring a replacement , we didn’t hear from them again.
The entire room needs renovation/ paint etc. it is obvious that nothing changed there on the last 30 years.
It is a shame as it used to be very good and maintained.
We forgot our iPhone charger at the room , we called the hotel 3 hours after checking out and they told us that it was not at the room, shame again.
All employees looks tried and seems that they want to be elsewhere.
This review is for the Spa Village and not the Hamat Geder water park or VIP hot springs experience. Spa Village, where we stayed, consists of 30 wooden huts each with its own giant jacuzzi with piped in water from the hot Sulphur springs. We had the cheapest accommodations in the junior suite and they were spectacular. Just being in this lovely setting like a tropical forest with brooks of spring water flowing through was magical. The jacuzzi was totally private, only ours, and felt like heaven. The room had a big bed and sofa, TV, nice clean bathroom. Breakfast, which was included in the price, was spectacular, with an amazing array of food. Also dinner (which was extra) was great with three kids of fish, ravioli, rice, potatoes and a dozen different salads and side dishes. All KOSHER.
Intended to spend 1 night in the 'tent villiage' with young kids. Staff were very unhelful and provided incorrect information on the phone when we enquired about facilities beforehand. Upon arrival staff were very unfriendly, didn't seem to know basic info such as location of facilities and cafes, and signange/maps are very poor. Most of the pools are not in use. There is little shade over the one pool that is suitable for kids. The tent itself was in poor condition, and not secure. The mattreses provided are awful. Not enough bedding was provided (only sheets to cover mattresses, none to cover our bodies).
The main concern was the extremely poor reaction to an emergency situation that occured at 1am. At least 1 jackal had entered the area and got into at least 2 tents.2 adults were bitten and 1 young child. The animal continued to return to the area, and everyone was terrified. It was very unclear who we should contact for first aid treatment, and when the security guard was finally located he had no idea what to do. We called an ambulance and police whilst the security guard drove around in his buggy ignoring our repeated requests to open the gate to allow people to get to their cars. We were trapped as the animal kept returning, and all we had was some plastic chairs as defence. The security guard finally opened the gate only when we demanded that he let in the ambulance. About an hour after the animal first attacked, a staff member finally arrived who was able to act appropriately to evacuate those who wanted to leave. My family are frequent campers and this was the worst experience we have ever had, not just the rabid animal but the total lack of contingency plans they had in place to deal. Unless management do proper risk assessments and make drastic changes to safety and emergency procedures, I would not recommend visiting.
The cabins are located between well placed shrubbery and trees, and the feeling is really nice.
The wooden cabin had a Jacuzzi in a separate room, cozy double bed and an air condition that could freeze a penguin, which is good on hot days.
After a very generous buffet breakfast (ask for a cappuccino!), spending time in the soothing hot water was a treat.
