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2 - 7 of 119 reviews
Reviewed 24 October 2019

Our room directly overlooked the double-volume reception area, so no way we could open the window for fresh air. The a/c was unbearably noisy, so you're stuck between a rock and a hard place. There was a fridge, but no safe deposit box. Complimentary toiletries were very limited (read one small bar of soap). The bathroom floor was permanently wet, even when we checked in and hadn't used anything yet. The female receptionist was friendly throughout, but the old man was particularly rude, and when I phoned down for a hair drier was rudely told 'we don't offer room service here, fetch it yourself from reception'. Not the kind of tone one would expect from an employee, especially as G Adventures uses this hotel regularly and could take their custom elsewhere at any time. WiFi was particularly poor in this hotel and breakfast quite dull and with limited variety. The breakfast room is down some narrow stairs, so not friendly to the elderly or those who have difficulty walking.

The hotel creates a good impression and the foyer and reception area are quite nice, but the rooms are not and are in desperate need of renovation. Everything feels just a bit tacky and dirty.

It is located at the top of a hill and it's not too far to walk down to the waterfront area, which in itself is a huge disappointment (nothing to do with the hotel, of course), so all round, if you have a choice, look for a different hotel if you want an enjoyable stay.

Date of stay: September 2019
    • Location
    • Rooms
    • Service
Thank HarveyCapeTown
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 25 August 2019

was going with a group and only got to know the name of the hotel 30 minutes before, looked at the reviews and the reviews of the hotel were not good. Gave 5 star as review to bring the average up. The only thing that I would agree with previous reviews is the staff English was very limited, but they were helpful and friendly, but I presume, they dont get too many English speaking visitors
The Breakfast was continental and ok for the standard of the Hotel, one cannot expect same choices as a 4 and 5 star hotel. The Dinner choice was good, the service varies on who is attending, the first day, the guy took out tea stuff, even though that was not part of the deal, the 2nd day the person attending was very inflexible- Message to Management- the hot water is already there, it is just taking the tea cups and tea bags from the cupboard- add to the comfort
lot of reviews mentioned the hotel being dated and not clean- I found the hotel clean and comfortable- I presume, everyone has their own opinion- but for a 3 star hotel- it was very comfortable and clean
The acid question is - will I stay again at this hotel- a definitely yes

Date of stay: August 2019
1  Thank Mgeni
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Donagracia R, Guest Relations Manager at Donna Gracia Hotel & House Museum, responded to this reviewResponded 3 September 2019

Dearest Mgeni,

First of all it was our pleasure to host you and the rest of the group in our hotel.

It's happy to see's that the stay in our hotel pleased you.

We hope to host you again in the futere

Best regards,

Hotel Dona Gracia.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2019 via mobile

We stayed here as part of the g adventures tour and it was very good in terms of the location but the rooms were dated and not the cleanest and the bathrooms leaked! OK for a stopover but wouldn't recommend. Breakfast was the usual fare.

Date of stay: March 2019
Trip type: Travelled with friends
Thank Tara S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Donagracia R, Guest Relations Manager at Donna Gracia Hotel & House Museum, responded to this reviewResponded 31 March 2019

Dear Tara,

It regrettable us to that this was your experience at our hotel. We'll take your review to our attention.

Hope to host you again in the future,

Regards,
Dona Gracia House Hotel and Museum.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 October 2018

The lobby and museum look impressive but the rooms are terrible. Dirty, not renovated for many years. Small beds with dirty blankets. Terrible bathroom. Cocroaches in the staircase. The exhibition in the first floor looks rather scarry and creepy. Very strange atmosphere. Avoid this place.

Date of stay: September 2018
Trip type: Travelled with friends
Thank Katarzyna K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 24 May 2018

Situated at the city center close to the Sea of Galilee, Good food. Helpful staff. Pleasant environment. Though the staff is not conversant with English, they joined with us to celebrate one of our teammates Birth Day. Wash Rooms are clean and maintained. The receptionist is well versed in the foreign language and very courteous.

Date of stay: May 2018
  • Trip type: Travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Anton E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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