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73 - 78 of 219 reviews
Reviewed 4 December 2016

We spent one night at the Albany Quality inn to attend a concert. Found the hotel to be outstanding. The hotel staff was great. Will stay there again when visiting Albany area. Breakfast was excellent and worth money. Hotel is in the middle of the NY State capital The hotel staff is very friendly and helpful. The hotel is in top shape and impeccable. The beds are really comfy and pillows are excellent

Date of stay: December 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank patelharshadkumar24
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 November 2016

The main selling point of this hotel, the hot tub was closed indefinitly. The heater in the pool also seemed to be not working. The air conditioning in the room didn't work. The staff wouldn't honor a coupon despite all this. The breakfast is ok but ends too early. The towels were small and few were given. The shower is low pressure despite havi g several settings. There is a nice chocolate shop across the street.

1  Thank yyyzzz111
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
qi120, General Manager at Quality Inn Central, responded to this reviewResponded 9 November 2016

Dear Valued Guest

The Quality Inn wants to thank you for staying with us. We value you as our
guest. I do want to apologize for our hot tub being closed during your stay
with us. Our hot tub was closed due to waiting on a part to make the repair.
Our maintenance department did check the pool heater and this was working
correctly. The temperature in our Pool is a set temperature which is set for the
comfort of our guests. I am sorry that your air conditioner in your guest room
was not working correctly. I did not see this as being reported to our Front Desk.
Our Front Desk is always available to accommodate your needs and would have
gladly switched you to another guest room. I am glad you found our Breakfast
to be good. Our breakfast hours are standard hours which most Hotels have.
I have addressed these issues with my staff and all corrections have been made.
I also spoke to my staff about the coupon. We do honor all Quality Inn coupons
and I apologize if there was any wrong communication on this to you. Again, I
apologize for any issues you encountered during your stay and we hope you will
give us another try so that we may extend to you a superior stay.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 19 October 2016

The hotel is reasonably priced. Our room was clean, the bed very comfortable, the breakfast included eggs and a meat as well as the usual waffle maker etc. The only negative, was that our bathroom smelled like someone had smoked in it (we had a non-smoking room). The rest of the room had no such odor. We would stay here again.

Date of stay: September 2016
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank Barb2427
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 October 2016

We checked in on Friday October 7, 2016. Upon arrival in the room, I found a dirty sock under the window from the prior room occupant. I brought it to the front desk and received a shoulder shrug from the person behind the desk. The following morning, we discovered black mold on the ceiling in shower. I took a picture and brought it to the front desk. I was told the Manager was not available. I left my cell phone number with the desk clerk who said the Manager would be in touch. No contact as of now.

Room tip: Watch out for mold.
Date of stay: October 2016
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
3  Thank William F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 October 2016 via mobile

Wonderful hotel. Our kiddos were thrilled for the extended pool hours. Great hot / cool breakfast. Pretty clean and modern. I found a few food crumbs when searching under the bed for lost glasses, otherwise very clean. Only complaint would be the ease of making a reservation as I had to call 3 times and the female hotel manager who answered was rushed and abrupt. Could not get a non smoking room online so had to do it on the phone.

Date of stay: October 2016
Trip type: Travelled with family
Thank Amanda W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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