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Reviews (2,279)
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1,181
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Reviewed 22 October 2017 via mobile

Service is not good.first we went to the gym,the gym trainer is doing his work, not even say good morning to us,
And the food is not worthy for the pay,cleanliness is disaster.rooms are not good. This hotel is very far from facilities

Stayed: October 2017, travelled with family
3  Thank THUHINA W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waragoda M, Manager Quality & Assurance at Centara Ceysands Resort & Spa Sri Lanka, responded to this reviewResponded 23 October 2017

Dear THUHINA W,

Thank you for your feedback following your recent visit to Centara Ceysands Resort & Spa Bentota.

Please accept our sincere apologies for the points we missed. We assure that these issues have been addressed with the relevant departments for immediate rectification.

Hope to welcome you back in the near future.

Kind regards,
Maxi

Warm regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 October 2017 via mobile

First time we stayed at this hotel after the refurbishment.
They have done a good job with the refurbishment.
The food was excellent!
Excellent in terms of choice, quality and presentation. Our complements to the Chef and Management team.

Rooms are also nice. While the bedding was comfortable, something needs to be done about the creaking beds! This is the only setback as it's very annoying.

Overall , it was an excellent experience. Thanks

Stayed: October 2017, travelled with family
1  Thank prasannleanage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waragoda M, Manager at Centara Ceysands Resort & Spa Sri Lanka, responded to this reviewResponded 22 October 2017

Dear prasannleanage,

Thank you for taking your time to write a review about Centara Ceysands Resort & Spa Bentota followed with your recent"Family Outing" with us.

It is our great pleasure to hear that you have enjoyed our excellent food, and the facilities of the resort.

It’s always a pleasure to receive feedback of this nature and to know our team members made your experience so memorable!

We hope to welcome your family back in the near future.

Kind Regards,
Maxi

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Reviewed 21 October 2017

We found nothing wrong with this hotel, our problem was nothing was great.
Check in , rooms , bar and restaurants were all fine, but nothing impressed. The pool is large and there are comfortable beds, but as it got busier we were'nt impressed. The Buffet restaurant was the poorest we experienced in our tour of the island, and the theme nights just did'nt work.The staff were friendly and helpful, and we're sorry we just did'nt like the hotel too much.

  • Stayed: October 2017, travelled with friends
    • Value
    • Service
1  Thank george g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waragoda M, Manager Quality & Assurance at Centara Ceysands Resort & Spa Sri Lanka, responded to this reviewResponded 22 October 2017

Dear George,

Thank you for taking the time to share some feedback with us. Some of your points will be shared with the team to ensure we address the shortcomings.

We hope to welcome you back again.

Kind regards,
Maxi

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Reviewed 21 October 2017

I would not say that this hotel is 5 star in anyway but it does have something going for it. Being on a peninsula it makes you feel away from everything.Boat transfers are free and are available 24hours .Staff are lovely ,sometimes a bit slow ,overall I would rate them good.Hotel itself ,looks a bit tired in some places, but is clean and acceptable.Food in the hotel is lovely especially for spivey food lovers. Pool area is big and clean and rather nice,pity that there is no sun shades if you sit out with pool area. Problem I had as a solo traveller as a woman, was there were no organised trips so you had to organise them yourself..When I went to tour desk they gave me a Tour Guide called Dammika from Dammika Travels &Tours and that was when my holiday really took off.I felt really safe with him , which in my case ,means a lot.

Room Tip: I had a garden view and this was quiet
Stayed: October 2017, travelled solo
1  Thank 64annwilson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waragoda M, Manager Quality & Assurance at Centara Ceysands Resort & Spa Sri Lanka, responded to this reviewResponded 22 October 2017

Dear 64annwilson,

Thank you for your review following your recent stay at Centara Ceysands Resort & Spa Bentota.

We appreciate your comments on our services and facilities.Whilst thanking you for sharing your feedback we look forward to having you with us back again.

Kind Regards,
Maxi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2017

We stayed at the Centara Ceysands for 12 days at the end of September. We had a fantastic holiday. The staff are very helpful and friendly. I would like to mention Kalum in housekeeping who left our room beautifully clean and tidy every day, flowers on the bed and an elephant and dog made from towels! Also I would like to mention Rachitha in the dining room who was very helpful and gave great service.
We thoroughly enjoyed our stay in Sri Lanka, we did trips arranged through our tour guide Nigel who gave great advice on places to visit. We also used Marley who can be located at the back of the hotel who also took us on a couple of excursions.
Don't pay attention to the online weather reports as we had very little rain when we were there although the Internet stated it would rain every day.
The Ceysands resort offers everything you could want from a holiday. The food is amazing, so tasty and loads of choice.
If you get the opportunity to go to the Tsunami museum please go. The lady there is a survivor of the tsunami and gives a real insight to the reality of that day and the aftermath to follow. She is a very special person...
It was a Bucket List holiday!

Room Tip: Ask for a first floor room if you want a sea view4
Stayed: September 2017, travelled as a couple
3  Thank Beth566
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waragoda M, Manager at Centara Ceysands Resort & Spa Sri Lanka, responded to this reviewResponded 19 October 2017

Dear Beth566,

Thank you for your review following your recent stay at Centara Ceysands Resort & Spa Bentota.

It’s always a pleasure to receive feedback of this nature and to know our team members made your experience so memorable! We will certainly convey your gratitude to Kalum & Rachitha for their hospitable service.

We look forward to having you with us back again.

Kind Regards,
Maxi

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