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Reviewed 9 April 2018 via mobile

We have just returned from staying as a family in this hotel and I wouldn’t say our experience was great.

Checking in we were advised that the interconnecting rooms we requested were not available for our room type?! They advised us that as they were 100% full there was nothing they could do but the GM would come and find us to see what could be done - we never saw him during our whole trip! Also we discovered on check in that you have to wear wristbands even if you were just half board like we were, this is something we have never had to do on a holiday even when being AI..

The rooms were a good size but a bit tired. Housekeeping did a good job and kept them clean.

The pool area is very tired. My children were forever collecting tiles that had come off and we joked thar by the end of holiday we’d have enough to redo our bathroom. Everyone reserved sun beds (apparently you need to tip the pool guys and they’ll do it for you) and so by about 9:30 it was a struggle to find anywhere to sit. 6 out of 7 days we got our own beds/ cushions/ towels sorted so we were a bit upset when one of the attendants tried to get a tip out of both me and my husband on the last day.

Food - the main buffet place was a bit of a scrum. Make sure you go later to avoid the mass of people. Drinks were slow to come. We tried the seafood place and the Thai and they were both really nice although you had to pay extra to use both of those.

There wasn’t really anything for my teenagers to do. The advertised activities never seemed to happen.

Having travelled around Sri Lanka before arriving at this hotel we had seen what a beautiful country it is and how lovely the people are. This hotel is not a true reflection of the country and there are so many better things on offer than this hotel.

Stayed: March 2018, travelled with family
1  Thank yummiUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 April 2018

when we arrived we were greeted by lovely staff and welcome drinks before getting the river boat to the reception. The staff were lovely and helpful. The resort is just across from the gorgeous beach and has a lovely pool with lots of seating around it so you can always find somewhere to sit. The water sports were lots of fun with experienced, friendly staff. The waiters in the restaurant were always super friendly and remembered us every day, making it a very personal experience. The only downsides was the internet was quite slow and the power cut out quite often, but in those areas it's not unexpected and it didn't affect our vacation. Dining options outside of the resort are very limited so it was great that you could get dining packages that were reasonably priced ($25USD for breakfast and dinner with alcohol at dinner). Overall a fantastic resort, great families or couples!

Room Tip: Rooms away from the bar are much quieter as there is music there at night.
  • Stayed: April 2018, travelled with family
    • Location
    • Cleanliness
    • Service
2  Thank _travel_ally_k_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maxi W, Manager at Centara Ceysands Resort & Spa Sri Lanka, responded to this reviewResponded 13 April 2018

Dear _travel_ally_k_,

Thank you for taking your time to write a five star review about Centara Ceysands Resort & Spa Bentota followed with your recent holiday with us.

It is our great pleasure to hear that you have enjoyed our food and the facilities of the resort. It’s always a pleasure to receive feedback of this nature and to know our team members made your experience so memorable! We try hard each day to earn great comments like yours, and we will continue to do so.

Your comment with regard to wifi & power cut issue has been shared with our engineering team to ensure we improve.

We look forward to the opportunity of welcoming you once again in the very near future.

Kind Regards,
Maxi

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Reviewed 8 April 2018 via mobile

This definitely wasn’t the hotel for us. We were looking forward to a gentle, relaxed end to our tour of the island where we had stayed in some amazing 3 and 4 star properties. We arrived to music pumping out for the water aerobics and people crammed on loungers surrounding the pool. It was very noisy and extremely busy. This was a very poor choice by Trailfinders as the hotel is clearly appealing to a family audience.
The manager and Prasanka in the 360 Restaurant both made a big effort to improve the situation and our second day was an improvement on the first. Lesson learnt is to read as many of these online reviews as possible before agreeing your final itinerary as this was so different to the rest of our trip. The beach is very clean but has only 18 loungers on it which are taken early on. Would recommend finding a spot well away from the pool, in the garden area if you want to escape the noise.

Stayed: April 2018, travelled as a couple
1  Thank Sue C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mario T, General Manager at Centara Ceysands Resort & Spa Sri Lanka, responded to this reviewResponded 10 April 2018

Dear Sue,

thank you for your time and comments of our resort after your stay.

Surely we still having a lively resort with a few families , as it is high season and school holiday. But as you mentioned, you will always find a quite place in our resort, if you want so.
We have a lot activities provided to our guests, like water polo, volleyball, water aerobic etc, but only one is going with a bit music.
We are glad, that you could enjoy your holiday on the culinary side in our hotel. Great to hear, that you were happy with our service and dinner at the 360 restaurant. It offers you fresh seafood and steaks every evening.

Best regards - the management

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Reviewed 5 April 2018

Gorgeous views from every part of the hotel, right from the little boat ride to the entrance. The long stretch of beach and the pool bar were my two favorite places to relax during the stay. The hotel is great for couples/families/or even a solo pampering sesh. Food was great too

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Centara Hotels & Resorts
1  Thank SJsng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maxi W, Manager at Centara Ceysands Resort & Spa Sri Lanka, responded to this reviewResponded 6 April 2018

Dear SJsng,

Thank you for taking your time to write a five star review about Centara Ceysands Resort & Spa Bentota, followed with your recent holiday with us.

It is our great pleasure to hear that you have enjoyed our location beach and the facilities of the resort. We try hard each day to earn great comments like yours, and we will continue to do so.

We look forward to the opportunity of welcoming you once again in the very near future.

Kind Regards,
Maxi

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Reviewed 5 April 2018

We had the most wonderful time at this fabulous resort. One of the first people we met when we arrived was Maximus who made us so welcome. We spent some time with him during our 3+ weeks stay at the Centara.
We found all the staff so friendly and helpful always with a smile.
We met Buddhika many times in the bars or restaurants always had time for a chat.
Indica one of the pool lads was great nothing was too much trouble, all the boys were always helpful.There were always plenty of lovely large towels, plenty of beds for everyone even on the beach if that is what you want. The pool bar staff especially Pradeep was always there service with a smile and a drink when you want.
We had quite a few spa treatments during our stay all the girls were so nice even Don enjoyed being pampered ( for the first time).
Cafe Bem - the food excellent with so much choice I'm sure something to please everyone and a different theme each night, Roshini and all the staff were lovely.
360 a al carte restaurant the atmosphere was lovely and the food amazing we had some very special and memorable evenings there with dinner on the beach.
Thank you to Buddhika for our lovely last dinner on the beach.
Finally a huge special thank you to Maximus who we hope to be our special friend always.
Your friends Don and Ann xx❤️

Stayed: March 2018, travelled as a couple
1  Thank annr12014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maxi W, Manager at Centara Ceysands Resort & Spa Sri Lanka, responded to this reviewResponded 6 April 2018

Dear Ann & Don,

Thank you for taking your time to write a detailed review about Centara Ceysands Resort & Spa Bentota, followed with your recent holiday with us.

It is our great pleasure to hear that you have enjoyed our location, pool ,food and the facilities of the resort. It’s always a pleasure to receive feedback of this nature and to know our team members made your experience so memorable! We will certainly pass on your gratitude to the team and especially those mentioned.

We try hard each day to earn great comments like yours, and we will continue to do so.

We look forward to the opportunity of welcoming you once again in the very near future.

Kind Regards,
Maxi




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