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“Fantastic architecture and scuplture”

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Jetwing Lighthouse Club
Ranked #14 of 26 Hotels in Galle
Reviewed 20 November 2017

Great location and view. Service was good - wide range of food for the breakfast and evening meals. The tuk-tuk pool was well organised by the porters to get to the city (2kms out). the old city is re-gentrifying after the Tsumai and the heritage of the dutch /british has given a quality to their businesses. There is the usually trash and cheap goods being sold that can be good value for footwear /t shirts etc. The art galleries are good on the streets near the fort. (A Cobra in a cage is there to frighten the tourist) By sidewalk to the Fort - be warned!

Room Tip: the architect put a lot good design in the bldg
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  • Stayed: November 2017, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank rebarton2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 - 6 of 40 reviews

Reviewed 30 October 2017

We had booked direct with the hotel & specifically asked for rooms in the Main wing.

I called them to inform that we shall be checking in late and upon arrival at 8 in the evening we were shocked to find out that they had given away our reservation (4rooms) to someone else. We were left with no rooms at all.

We were a group of 14 with 7 young infants & children, a senior citizen (who can barely walk) and this detail was specified before booking.

Nadhun their agm tried his best to convince us that he had infact "upgraded" us to the Club rooms. A total sham since the club building is very crappy. Infact we felt totally cheated as we had paid full price (50% advance) and hadn't even asked for a discount.

We had driven for about 5-6hours from Nuwaraeliya & were very tired so had no option but to take what was offered. He offered that we could shift to the main wing the next day but that meant waiting till noon and losing out on our sightseeing & other activities which were planned. We refused to move obviously.

We made our displeasure very apparent which led to Nadhun offering some consolatory benefits which in hindsight were not worth the effort my mum & children had to put in for the duration of our 3 night stay to reach the buffet or the kids pool in the main wing.

The club rooms are like a 500mtr or more away from main dining area. The "upgrade" is a total sham and having seen the club and main wing rooms. It was easy to notice that the club rooms have very crappy bathrooms with poor maintenance and cleanliness.

There were red ants running amok in our rooms and lizards & various other insects keeping watch on the main door.

The food is very average & there is nothing much to write about since they don't have any vegetarian options barring a dish or two. The Staff needs rigorous training on how to attend to needs of vegetarian guests.

Consolatory benefits : The use of the Maharaja Suite for the duration of the stay and a 50% discount for the 1st nite on all rooms. Of course u are not supposed to use the Plunge Pool in the suite for an extended period since the motors make too much noise and disturb other guests as informed by the housekeeping.

Overall an experience I would like to forget.

I have stayed all around the world and have never faced a situation where a confirmed reservation is just given away. How funny is that ?

Room Tip: Main wing Rooms always.
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  • Stayed: October 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
3  Thank Shahze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 October 2017

Stayed in the Club section of the hotel, in 2 interleading rooms - both of which had large balconies overlooking the sea. Large rooms, very tastefully decorated. Fully stocked (note the use of recycled glass bottles for water and bathroom amenities). 2 min walk to the beach - it's a public beach, and great for shell spotting, but not sandy, nor suitable for swimming in. The pool in the club area is a deep one - upto 1.8 M. The pool in the main hotel may be more suitable for younger children (club wing guests can use the main hotel too). Restaurant setting by the sea is wonderful, and the breakfast spread is sumptuous. Free Wifi that works well. Located within 2 KM of Galle town, it is easily accessed too.

Room Tip: Club Wing rooms are large, but restaurant & pool are smaller. Go to the main hotel for food and...
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  • Stayed: September 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank SNottIN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwing H, General Manager at Jetwing Lighthouse Club, responded to this reviewResponded 22 November 2017

Dear Guest,

Thank you very much for taking the time to post your review on TripAdvisor following your recent stay at Jetwing Lighthouse Club in Galle Sri Lanka.

We at Jetwing Hotels greatly value guest feedback as we constantly strive to maintain the highest standards in personalized service.

Thank you for complimenting our large rooms filled with all necessary amenities and most of all thank you for noticing and appreciating our small efforts in contributing for a sustainable environment.

Thank you very much for staying with us and indulging in the true hospitality of Jetwing Lighthouse Club and for recommending us to fellow TripAdvisor reviewers.
Having experienced Jetwing hospitality and the facilities of Jetwing Lighthouse Club, we hope you will remember us the next time you travel to the southern coasts of Sri Lanka.

Ayubowan (May you live long)


PRIYANTHIKA WIJENAIKE
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2017

This is my third stay this year all for 5-6 weeks, I have presently been here 2 weeks and am looking forward to my remaining 3 or so. The staff are exceptional nothing is an issue and always with a smile, food is top rate even if I have had everything on the menu at least twice still it it good. The pool is superb never busy which allows me to swim 40 lengths every afternoon. The beach is clean and has resident turtles if you look for them they and the other wild life and cows are a treat. During my stay this time I have not wanted to go over to the main hotel simply because I feel comfortable in the club, being here on business it is a home from home.

Room Tip: An end room away from the restaurant
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  • Stayed: September 2017, travelled on business
    • Sleep Quality
    • Cleanliness
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Thank Nomadrm45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwing H, General Manager at Jetwing Lighthouse Club, responded to this reviewResponded 3 October 2017

Dear Sir,

We are simply delighted in reading yet another wonderful TripAdvisor review from you. Thank you for your kindness in rating us with five stars yet again.

It brings us great joy in knowing you are experiencing a satisfactory stay with us. We are aware that you are here on work as usual and we are humbly happy in knowing we have been able to provide you with a great atmosphere in order for you to be comfortable and carryout your work smoothly.

Thank you for complimenting our location, food and most of all the service. It is always our main goal to make sure our guests enjoy a memorable stay with us and to know you are experiencing just that brings us such pleasure.
Again, thank you for taking the time to share your compliments with us and fellow TripAdvisor reviewers.

Thank you for your patronage!


Ayubowan (May you live long)

PRIYANTHIKA WIJENAIKE
General Manager

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Reviewed 14 August 2017

Amazing place for your vacation. The view from our rooms was simply beautiful , very comfortable stay. The staff was very attentive. Would recommend to those staying in Galle. Great experience all together!

  • Stayed: August 2017, travelled with friends
    • Value
    • Rooms
    • Service
Thank Kanika K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwing H, General Manager at Jetwing Lighthouse Club, responded to this reviewResponded 30 August 2017

Dear Guest,

Thank you for choosing to stay with us and giving us the opportunity to serve you. It was a delight to have you as our guest.

We at Jetwing Lighthouse Club always do our best to make sure our guests feel comfortable and well looked after by providing personalized service as per individual requirements of each guests.

We thank you for your kind review and for your high recommendation on TripAdvisor.
Having indulged in our unique Jetwing hospitality, we do hope you will return for yet another memorable stay.

Thank you for your patronage!


Ayubowan! (may you live long)


PRIYANTHIKA WIJENAIKE
General Manager
Jetwing Lighthouse

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Additional Information about Jetwing Lighthouse Club

Address: 433 B, Dadella, Galle 80000, Sri Lanka
Region: Sri Lanka > Southern Province > Galle District > Galle
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 26 Hotels in Galle
Price Range: RM1,262 - RM2,750 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Jetwing Lighthouse Club 5*
Number of rooms: 22
Official Description (provided by the hotel):
Jetwing Lighthouse Club is located in the heart of historical Galle, facing the spectacular sun, sand and sunsets of the south. Unwind and indulge in the luxury and exclusivity of this tropical retreat. Personalized butler service, gastronomical delights, soothing waters of the pool or the warm waters of the Indian Ocean and pampering spa treatments are all available at this peaceful property. ... more   less 
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