I was swept away by the review of the Cinnamon Suite on the hotel's website by Conde Nast Traveller as 'the most beautiful hotel room in the world'. That may be true, it is indeed beautiful, extremely romantic and huge with a gorgeous four poster bed, outdoor bath, and full library. Nowhere on the website does it mention that this stunning suite has no air-conditioning whatsoever however, and if we had known this in advance we would never had booked the room - especially as we were staying with our 18 month old son. When we checked in, we realised there was no a/c and asked if there was another room we could move to. It turns out that every other room in the hotel has a/c but the only one available was musty and smelt of mould so we thought we would try to stick it out. At midnight however, all three of us were still awake, sweating like mad and fighting off a constant swarm of mosquitos. We went downstairs and said to the staff we couldn't stay a moment longer in the room and we would try the other one. Turend out the a/c wasn't working in there - hence the musty smell. In desperation they showed us to a room that had just been vacated. It hadn't been cleaned and we were handed a pile of sheets and a couple of towels, and told to sort out the room ourselves. It was really quite revolting, and certainly unacceptable considering we were paying over USD$250 per night for our room. We were so overtired and our child was beyond hysterical at that point however so we just got on with it.
The next day, when we went to pay the bill, we voiced our disappointment, and were told sorry but too bad essentially. No discount, no promise of another night's stay in the future to make up for the terrible experience, nothing.
Food was good, and the hotel has a lovely oldie worldy feel to the place, but we would not stay there again after our experience.
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- Also Known As:
- The Sun House Hotel Galle
- The Sun Hotel
- Sun Hotel Galle