My Family and I stayed at Heritance Negombo for 3 days. It was one of the best holiday experiences we had in recent times. We were warmly greeted by the hotel staff. Although we were 4 hours early for check-in, the front office staff worked efficiently with the housekeeping staff and were able to get us 2 rooms within 30 minutes. They were very apologetic for the slight delay and I had to explain that it was perfectly alright because we had arrived way before the check-in time.
The rooms had a perfect layout and were very luxurious with all amenities and a great view of the ocean. The food was fantastic and there was a great choice from the starters to the main meal and desserts. The gym was well equipped and the swimming pool was great with water fountains as well.
I only have a very few suggestions for improvement. The hotel needs a bigger restaurant when there is a capacity crowd. A bar is also essential. The staff informed that a new restaurant and a bar are coming up in a couple of months. More attention would be required on the leisure and recreation areas with some basic amenities such as water polo balls, children's games and facilities for outdoor games.
We were sad to check-out but, but were determined that we would visit the hotel again in the near future. Do not be surprised if the General Manager comes to bid you goodbye. All the staff were never hesitant to provide the best service at all times with their pleasant appearance, genial smiles and great attitude. I believe their one single objective was to delight all their guests. I think Hereitance Negombo exceeded this standard, they simply "wowed" us.
We will gladly recommend the hotel to fellow travelers.
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