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Discover36205991559
Ipoh, Malaysia

Great Hotel !

4.0 of 5 bubblesReviewed 18 Jan 2020
Would like to command about the room paint, need to touch up some painting on the toilet door and the cabinet. The shower cubicle fix a glass door will be more useful. Toothbrush and plastic laundry bag must replace everyday.
Date of stay: January 2020
Trip type: Travelled with family
4.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JirapongS22, Management Team at Centara Hotel Hat Yai, responded to this review
Responded 23 Jan 2020
Dear Discover36205991559

Thank you for staying with us and for having shared your experience through Trip Advisor. Thank you for your constructive feedback has been noted for further improve .Thank you again for your feedback and we would truly appreciate to welcome you back to Centara Hat Yai should the opportunity arise. Best regard
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 17 January 2020

Hotel staffs provide excellent service and very helpful too. Besides, the location is just next to shopping mall and is the center of the city. Besides, hotel provide good choices for breakfast. Will continue be my first priority of choice in Hatyai.

Date of stay: January 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Centara Hotels & Resorts
Thank LimT328
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JirapongS22, Management Team at Centara Hotel Hat Yai, responded to this reviewResponded 18 January 2020

Dear LimT328

Thank you for staying with us and for having shared your experience through Trip Advisor. Thank you for your highlight about our hotel location and our staffs.Thank you again for your feedback and we would truly appreciate to welcome you back to Centara Hat Yai should the opportunity arise. Best regard

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2020

Easily the best duck over rice (kao na pet) in HY is at

Paeatoy Restaurant
Thanom Niphat Uthit 3

From the center, it's past, and on the same side of the street, as Hatyai Central hotel, just after a small stationery shop. There are two large Chinese temples on the opposite side of the street. It's before the Sakura hotel.

The stewed pork (kao na moo) is also delicious. There is a full menu of standard Thai dishes, almost all are B50. Portions are very generous. There are "pointing enabled" (if necessary) photos of the dishes on the wall.

The restaurant is clean and air-conditioned and the hosts are kind and attentive. My wife and I eat there regularly.

Date of stay: January 2020
Trip type: Travelled as a couple
Thank Stilltraveling64
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JirapongS22, Management Team at Centara Hotel Hat Yai, responded to this reviewResponded 18 January 2020

Dear Stilltraveling64

Thank you for staying with us and for having shared your experience through Trip Advisor. Thank you again for your feedback and we would truly appreciate to welcome you back to Centara Hat Yai should the opportunity arise. Best regard

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2020

Bed is comfortable & room is cosy & clean but toliet too small & cramped for a standard room. Staff at front desk is friendly & polite. Good location & easy access to shopping mall at level 5 . Central festival

Date of stay: December 2019
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Centara Hotels & Resorts
Thank Compass455542
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JirapongS22, Management Team at Centara Hotel Hat Yai, responded to this reviewResponded 14 January 2020

Dear Compass455542

Thank you for staying with us and for having shared your experience through Trip Advisor. Thank you for your highlight about our hotel location and our front desk staffs.Thank you again for your feedback and we would truly appreciate to welcome you back to Centara Hat Yai should the opportunity arise. Best regard

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2020

The hotel location is in the center of city, surrounding by mall, street foods and markets. I'm lucky when staying here in New Year Eve, just step fm the hotel a stage of 2020 New Year count down been held. Hotel lobby atmosphere nice with friendly and helpful staff but the room a bit nasty. I was stayed for 3 night 4 days, on check in day 1st when entering my room, the room smell a bit stinky and supprise me when sleeping in the night, seems the bed linen not changing yet coz stinky smell and found hairs on the pillow. But I was too tired for complaining coz late night already. On the day 2nd seems the bed linen has been changer coz stinky smell gone already, by the way bathroom floor and sanitary closet yellowing with someone poop still sticky on the closet wall, I'd tried to flush with water sprayer but it can't so nasty. The towels changing one only instead of two towel everyday. Needed to improving housekeeping skill.

Date of stay: December 2019
Trip type: Travelled with family
2  Thank sugeng t
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JirapongS22, Management Team at Centara Hotel Hat Yai, responded to this reviewResponded 7 January 2020

Dear sugeng t

Thank you for sharing your review. We were disheartened to note your feedback on the cleanliness, which is currently being looked into with our housekeeping teams. Please rest assured that your points will be addressed and we will look into measures to improve the overall guests experience. We would also like to share that renovation plans are in place and we hope to have the opportunity to welcome you back in the near future for an improved visit.

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Reviewed 7 January 2020

Love that the rooms are quite sound proof so I can have peaceful stay in the room. Air-con is very good and buttons to adjust the temperature and wind level. Location is central with many eateries and shopping. Although there are many hotels around, Centara seems to be the only hotel with a drive-in for cars so easy access. The buffet breakfast is worth the value with a good spread. The only complaint is that the shower area doesn't have a door so the toilet floor will be very wet after bathing.

Date of stay: December 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Centara Hotels & Resorts
Thank 821priscc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JirapongS22, Management Team at Centara Hotel Hat Yai, responded to this reviewResponded 7 January 2020

Dear 821priscc

Thank you for staying with us and for having shared your experience through Trip Advisor. Thank you for your highlight about our hotel location and our room.Thank you again for your feedback and we would truly appreciate to welcome you back to Centara Hat Yai should the opportunity arise. Best regard

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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