Pros - Booked the Deluxe King Suite with bath tub (Room 2501). Location was ok as it is near to the central festival mall. Room was spacious as advertised, clean and comfy. Thank you for allowing me and my mom to check in early, like super early. I really appreciate it. The swimming pool is nice tho I don’t have the chance to use it as I didnt bring my swimming suit. The ambience and decoration of the hotel was excellent. So pretty and suitable for wedding. Breakfast selection was ok, not sure if it’s halal or not. But I dont worry much on that coz I can modify my breakfast from just plain salad to a nice egg burger. Hahahahahah. Maybe in the future you can apply a halal cert, I’m sure people will love it. Majority staff was friendly, but some not. I’ll tell my story below. But overall, I like how I spent my money for this kind of accomodation. Male staff at the lobby was helpful when I said I cannot use the shower at the bath tub, within 5 minutes, there are supporting staff to assist me. (All my review is solely based on a true incident, you can check from your cctv if you want to give credit to the involved staff)

Cons - The advertisement showed the room is a soundproofing room, and please don’t trust it. It was so noisy. I can hear the whistle sound and I think it is from the parking downstairs. That happen on my first night there. On the 2nd night, I am not sure where the loud music comes from. It sounded like a party was going on. I don’t think it is reherseal for the new year celebration at Festival so I am sure it comes from the hotel itself. But I didn’t make any complaint to the staff as I was so tired and once I doozed off, the loud music is not a problem anymore. Hahahaha. The staff at the front counter, a lady and not quite sure the name, I asked her if she can call tuk tuk for me to go chabura dimsum, and she did not know where it is so she reject me just like that and ask me to ask tuk tuk driver and she said if I walk outside, there will be tuk tuk waiting there. Ok, so i went out while still google-ing how to go the chambura dim sum. Waited there for few minutes still nothing. Not even 1 tuk tuk pass by. Went inside lobby back and ask again, I can’t find any tuk tuk. Now she changed her facial expressions and ask me to go festival mall. And wallah, lots of tuk tuk here. To the lady, talk nicely to people, I love your beatiful country, even if you don’t know where is the place I am going, guide me to correct path. No need to make face. me. (All my review is solely based on a true incident, you can check from your cctv if you want to give advise to the involved staff)