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All reviews bangla road large balcony modern hotel few minutes walk quiet area short walk to the beach nice pool the hustle and bustle daydream mam thailand pla sofa jungceylon slippers laptop action
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Reviewed 16 October 2017

Be very wary of this hotel and it's behaviour with credit card details, I made a booking on Booking.com, they are supposed to only charge 1 night (there's a 24 hour penalty free period) in fact they charged my card in full, ignored booking.com's emails that they are in the wrong and are trying to keep the 1st night payment. I cancelled the minute I saw the abuse and have charged back with my bank then they ignore correspondence and maintain their position. DO NOT TRUST THIS HOTEL, plenty of others in Patong. Avoid Avoid Avoid, bunch of crooks. Whatever grovelling response they give here will just be more BS

Date of stay: October 2017
  • Trip type: Travelled solo
    • Service
5  Thank Jeremy L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheNapPatong, General Manager at Nap Patong, responded to this reviewResponded 23 October 2017

Dear Jeremy L

Thank you very much for your feed back on tripadvisor. I am sorry to learn that you were disappointed with the one charge for your booking cancellation which was a mistake on process handling. Please accept our deep sincere apologies for the inconvenience that you have encountered. Please be assured that this situation is irregular and has been given attention and will be a topic of discussion with the management concerned for our service improvement. For your future visit to Phuket please do not hesitate to contact me on email hotelmgr@thenappatong.com I will personally ensure that you will have a pleasant stay with us.

Regards.

Panya W.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2017

Thank you so much for such an amazing experience! It was true pleasure to stay at your hotel! The accommodation was great (new facilities, modern design, excellent service)! I would highly recommend it to my friends!!! Especially I would like to thank the NAP team for making my holidays such an unforgettable experience (thank you Pang, Troch and Mam for all your support and hospitality).

Room tip: Select pool view room!
Date of stay: October 2017
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank PiotrWarsaw13
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheNapPatong, General Manager at Nap Patong, responded to this reviewResponded 16 October 2017

Dear PiotrWarsaw13
Greetings from Nap Patong!
Thank you very much for taking your time to post on Tripadvisor and also you spending your holiday with us. I was absolutely delighted to have read of your kind praise, particularly in regards to accommodation, facilities and you appreciated the assistance of our colleagues at the front desk during your stay. It is always encouraging for us to learn that our guests are satisfied with the services as it is what we strive for everyday. I did shared your comments with our team.
Once again thank you for sharing your comments and we look forward to welcoming you once again in the near future.
Best Regards.

Panya W.

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Reviewed 13 October 2017 via mobile

We stayed here for just a few nights and were very happy with the accommodation and location. Very very clean and awesome central location. Excellent value for money. Pool was really nice with deck chairs.

Date of stay: October 2017
Trip type: Travelled with friends
Thank 514laurend
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheNapPatong, General Manager at Nap Patong, responded to this reviewResponded 16 October 2017

Dear 514laurend

Thank you very much for your feedback on Tripadvisor. We appreciated for you staying with us and are proud to have had a great opportunity in accommodating you. It's our pleasure to learn that you had a wonderful stay with us and we are looking forward to welcome you back to Nap Patong again in the near future.

Best Regards.

Panya W.

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Reviewed 11 October 2017 via mobile

One of the nicest hotels near Patong Beach!

The rooms are spacious and comfortable, fast wifi, incredibly friendly staff, but above all the hotel manager Pan is great!

He was able to help me solve a difficult problem with my booking that allowed me to spend time with my friends on another island without losing my booking.

I would come stay here again anytime just for their hospitality and kindness!

Date of stay: October 2017
Trip type: Travelled solo
3  Thank 512stevenp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheNapPatong, General Manager at Nap Patong, responded to this reviewResponded 12 October 2017

Dear Steven P

Thank you very much for your time to post on Tripadvisor. It's very nice to learned that you have a pleasant stay with us and impressed with our product and service. Hope you will have a good time with your friends on another island and waiting to welcome you back to Nap Patong.

With my best regards.

Panya W.

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Reviewed 11 October 2017 via mobile

I enjoyed another lovely stay at the Nap Hotel and once again Mam and the team were very accommodating in a late booking.
The boutique hotel is one of the best in Patong for style and service .
Staff always helpful and friendly with excellent stylish rooms and a lovely pool.
The hotel bar 76 serves top quality food for a reasonable price with friendly staff .
I have recommended this hotel to a number of friends and they have always been pleased with their stay and return again .
I highly recommend the Nap for anybody planning to stay in Patong .

Date of stay: October 2017
Trip type: Travelled with friends
Thank djllondon12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheNapPatong, General Manager at Nap Patong, responded to this reviewResponded 11 October 2017

Dear djllondon12

Thank you very much for staying with us on your recent trip to Phuket. Great to learned that you had a wonderful stay with us and appreciated the assistance of our colleagues during your stay, especially Mam and our service team member at the front desk. It is always encouraging for us to learn that our guests are satisfied with the services as it is what we strive for everyday. Once again thanks sharing your experience and recommended Nap Patong to your friends. We are looking forward to welcome you again in the near future.

Best Regards.

Panya W.

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