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“Absolutely superb!”

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Avista Hideaway Phuket Patong, MGallery by Sofitel
Ranked #7 of 334 Hotels in Patong
Certificate of Excellence
Reviewed 4 weeks ago via mobile

Me and my girlfriend stayed at the hotel for 10 days after a friend recommended it to us. We had high expectations and were not disappointed at all. The staff were very friendly and allowed us to check in early as we were very jet lagged after almost 24 hours of traveling, this was very much appreciated.

The rooms are very big and we were really impressed with the entire hotel. The staff could not do enough for you and nothing was too much trouble.

Shortly after arriving me and my girlfriend both became unwell (we had felt ill on the plane so nothing to do with the food or hotel before people get the wrong idea), the manager Sumant was very helpful, offering water, light food and contacting us to see if we both felt better and whether there was anything they could do to help.

The food was very good both at the Vista and Sizzle restaurants, in particular Bee at Vista really looked after us. The pool bars were also great. Noi at the main pool was very friendly and made very good cocktails.

The only minor issue we had during our stay was that reception kept adding 2200 baht per night to our bill for dinner despite us being half board. They corrected the issue once but when checking out it had be added to the bill again. Slightly annoying but they were apologetic so we didn't mind too much.

The location is very good, up in the hills and away from the hustle and bustle of Patong beach. It's only a short ride away on the free shuttle which was very handy. You also have freedom and paradise beaches nearby which were great.

Overall we had a fantastic stay and really enjoyed our first trip to Thailand. We are already planning our next trip to the Avista Hideaway!

Stayed: December 2017, travelled as a couple
1  Thank Ben D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded 4 weeks ago

Dear Ben D,

Greetings from Avista Hideaway Phuket Patong-MGallery by Sofitel!

On behalf our entire team, thank you for your recent stay with us and for sharing your experience.

Although your time with us appears to have been a positive experience, do know that your feedback with regard to the billing issue experienced is very well noted and will definitely assist us as a team to understand those areas which we need to improve upon. At Avista Hideaway, we are continuously striving to provide our guests with exceptional and memorable experiences. Do know that we shall take into account your added feedback which will help us further our efforts. On the other hand, I will be delighted to pass on your very nice comments with regard to Sumant, Noi and Bee whom I am sure will be thrilled to learn that their efforts and dedication positively enhanced your experience.

Ben D, thank you once again for sharing your comments with us and I look forward to welcoming you back to Avista Hideaway in the near future.


Kind Regards,
Alberto J. Lugo-Vina
Hotel Manager

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13 - 17 of 2,082 reviews

Reviewed 5 weeks ago via mobile

A beautiful hotel in a lovely location close enough to the hustle and bustle of town with a free shuttle to bring you there but far enough away to have a tranquil & peaceful setting. The staff are wonderful especially Lookchin, Helen ,Natcha to make our stay all the better.
Ps. The photos online are lovely but it is actually better in person, not like most properties.

Stayed: December 2017, travelled as a couple
Thank 509pairb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded 4 weeks ago

Dear 509pairb,

Greetings from Avista Hideaway Phuket Patong-MGallery by Sofitel!

On behalf our entire team, thank you for your recent stay with us and for sharing your experience with us.

It was our absolute pleasure to have you with us during your recent stay and do trust your travels have you well.
I was also very pleased to learn that the efforts of all our team members played such a positive role during your stay and be assured that I shall pass along your feedback to them.

509pairb, thank you once again for sharing your comments and I look forward to welcoming you once again in the near future, should we have the pleasure in doing so and as the time may allow.

Kind Regards,
Alberto Lugo-Vina
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 December 2017

this hotel is amazing, so clean, beautiful and well maintained. the staff are very friendly and polite. i loved my stay in December 2017 it was really hot as humidity was high but worth every penny. the rooms and views are breath taking. hidden away from the hustle bustle of patong but they have a shuttle service that goes into the shopping centre/market every day which was very useful as we used it everyday. however the hotel is a 15min walk away from patong beach. loved their breakfast selection.

Room Tip: book Jacuzzi or private pool rooms
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  • Stayed: December 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank salina18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded 14 December 2017

Dear salina18,

Greetings from Avista Hideaway Phuket Patong-MGallery by Sofitel!

On behalf our entire team, thank you for your recent stay with us and for sharing your very positive experience.

We were absolutely delighted to have read that your experience with us left such a positive impression and do hope to have the pleasure in welcoming you back to Avista Hideaway.

salina18, thank you once again for sharing your comments and I look forward to welcoming you once again in the near future, should we have the pleasure in doing so and as the time may allow.

Kind Regards,
Alberto J Lugo-Vina
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 December 2017 via mobile

I stayed for 3 nights in August and had a wonderful time. Even before I arrived, Rhylle from the guest relations office had helped me with some problems I had with the Accor plus program by recognising my status. Many thanks to her for allowing my trip to start off right. As an Accor platinum member my room was upgraded which was appreciated.

Welcome drinks were served in the beautiful lobby overlooking gorgeous views. The rooms as well as bathrooms were well equipped and very spacious. With 3 pools to choose from there was always enough space and it never felt crowded while taking a dip. Having a well equipped gym and games room facilities meant that there wasn't much of a need to leave the resort.

We also had dinner at the restaurant twice and found the food and service to be of a high standard. Special thanks to BB, who served our table and went out of her way to help us plan a trip to a less known island. We truly appreciated her help very much, and I can't wait to come back to Avista in the future.

Stayed: December 2017, travelled with friends
Thank tktk89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded 14 December 2017

Dear tktk89,

Greetings from Avista Hideaway Phuket Patong-MGallery by Sofitel!

On behalf our entire team, thank you for your recent stay with us and for sharing your experience with us.

It was our absolute pleasure to have you with us during your recent stay and do trust your travels have you well.
I was also very pleased to learn that the efforts of all our team members played such a positive role during your stay and be assured that I shall pass along your feedback to them.

tktk89, thank you once again for sharing your comments and I look forward to welcoming you once again in the near future, should we have the pleasure in doing so and as the time may allow.

Kind Regards,
Alberto Lugo-Vina
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 December 2017

We travelled as a family and this is our first trip and I could say that we'll definitely come back in Phuket! Thailand is absolutely spectacular place if you are looking for a nice weather, simple but fun, cheap price and friendly people.

We stayed in Phuket for 4 nights in Avista which is located up on the hill but accessible to Patong town as well and note they have free bus that goes to the Mall, center place in Patong. This is very well run Hotel, nothing to find fault with everything seems to have been anticipated by the experienced owners and staff.

Booked superior room, spacious, comfortable, well cleaned and with balcony. Vista Restaurant for breakfast was wonderful, good choices also, however wasnt able to try their second restaurant, well probably next time. Pools and lobby are exceptional, overlooking the greeny surroundings.

Not much activities here and lack of educational toys in Kids room.

One of the outstanding staff is Cindy, we call her princess with her nice dress. She's friendly and kind. Hope to see her again next time we visit.

Overall experience was great! and definitely recommended to the people!

Room Tip: superior room with pool view
See more room tips
  • Stayed: November 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank nakamika84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded 13 December 2017

Dear nakamika84,

Greetings from Avista Hideaway Phuket Patong-MGallery by Sofitel!

On behalf our entire team, thank you for your recent stay with us and for sharing extensive and most welcome feedback.

Your comments are certainly very well noted and will most certainly assist us as a team to understand those areas which we need to improve upon. At Avista Hideaway, we are continuously striving to provide our guests with exceptional and most memorable experiences. Do know that we shall take into account your added feedback which will help us further our efforts. On the other hand, I will be delighted to pass on your very nice comments with regard to Cindy whom I am sure will be thrilled to learn that her efforts and dedication positively enhanced your experience.

nakamika84, thank you once again for sharing your comments with us and I look forward to welcoming you back to Avista Hideaway in the near future.


Kind Regards,
Alberto J. Lugo-Vina
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Avista Hideaway Phuket Patong, MGallery by Sofitel

Address: 39/9 Muen Ngoen Road | Tri-trang Beach, Patong, Kathu, Phuket 83150, Thailand (Formerly Avista Hideaway Resort & Spa)
Region: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#4 Family Hotel in Patong
#4 Romantic Hotel in Patong
#5 Spa Hotel in Patong
#6 On the Beach Hotel in Patong
#6 Business Hotel in Patong
#6 Luxury Hotel in Patong
Price Range: RM562 - RM1,374 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Avista Hideaway Phuket Patong, MGallery by Sofitel 5*
Number of rooms: 150
Official Description (provided by the hotel):
Avista Hideaway Resort & Spa, PhuketParadise in Phuket with Fresh Perspectives on the Perfect Tropical EscapeAs a discerning traveller, you understand that there are two sides to every story. Our view is, why limit yourself to a single point of view? Avista Hideaway Resort and Spa offers two equally mesmerising panoramas from its perch upon a steep green peak in southern Phuket.Ensconced in your lavish, luxuriously appointed guest room, Jacuzzi Duplex or the very private pool suite, we assure you of complete privacy. One of the vistas brings you back to nature as you gaze over a sea of trees to the calm of Tri Trang Beach; a contemplative outlook, pristine, green, serene. A contrasting view, due north is an expansive Andaman seascape, azure by day, glittering party strip by night, awash with the possibilities of paradise.This is luxury from a new angle. Naturally, you will find the expected amenities and cosseted comforts one expects from the ultra luxe tropical escapes: a private beach club, indulgent spa and dining adventures, 24-hour butler and seamless service. ... more   less 
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Avista Hideaway Phuket Patong, MGallery By Sofitel

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