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Patong Resort
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Reviews (1,054)
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All reviewsbangla roadgarden poolmain buildingfree wifibangla rdroom safedeluxe roomexcellent locationthe breakfast areanight lifejungceylon shopping centrepool staffegg stationground floorshort walk to the beachbuffet breakfastnoodles
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Reviewed 5 December 2015

If you wish to be in the middle of Patong to experience the beach, shopping and entertainment then the Patong Resort is an ideal location at a very reasonable price. Staff are wonderful, rooms large and beautifully cleaned. Two large swimming pools on complex with an assortment of different style of rooms available. Just came back from spending 3 weeks there and would strongly recommend it.

Room Tip: Suggest floor 6 or 7 de luxe rooms - majority have a view of the ocean and very quiet
  • Stayed: November 2015, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank retire66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 December 2015

This resort is in a great location being 200 metres from the beach, about 300 metres from Jungceylon shopping complex and about 150 metres from Bangala Road. Rooms are spacious, very clean, staff polite and speak good English, Two massive pools to relax by. Breakfast to die for and don't be scared to take some fruit back to your room for a snack

  • Stayed: July 2015, travelled solo
    • Location
    • Rooms
    • Service
Thank Peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 November 2015 via mobile

I stayed in a standard room which was nice, friends stayed in a premium deluxe room which was nicer. All rooms were spacious, clean and quiet. Only downside would be that the standard room has a shower over the bath which means you can't fit under the shower head if you're over about 5ft 5" tall however the premium rooms don't have this issue but don't have a bath at all. There is no free wifi at the hotel except in the Emerald Restaurant which you can sit outside of at night to use your phone. Staff service was great, room service came within 20 minutes and was delicious. Highly recommend the carbonara! Would stay here again. Unsure how much I paid as it was part of a package deal.

Stayed: November 2015, travelled with friends
4  Thank Jessica R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 November 2015

We have stayed at the Patong Resort Hotel over 10 times, and our most recent stay this month was just as wonderful as ever! The staff are extremely friendly and efficient. The rooms are very clean and comfortable. The food is delicious. The location is fantastic! It would be fair to say that we love everything about this hotel :)

  • Stayed: November 2015, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Kimbee20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 November 2015

I have visited this hotel on many occasions over the last few years as it has a great location and generally, nice rooms - But this time I expressed my displeasure.
1. The internet - is not free in the rooms and if you are there for a while you only get an expensive choice of either 7 days or 30 days connection - no 14 days. I still can't fathom why they still charge for the internet - especially when so many hotels offer it free as does nearly every restaurant in Patong. They set their firewall filters way too high and as such it took me 4 days and 2 meetings with their IT to finally be able to access my e-mails through my webmail provider - 4 days after starting - very poor!!! The above situation has not changed, and I wonder if they ever will?
The second and third issues were serious enough that I wrote a letter to Senior Management.
2. Breakfast, All the hot food - was dead cold not even a little warm - their Bay Maree's were not hot and their Croissants were heavy and very dough-ee. after having prepaid breakfast with my accommodation I ended up going out to the street to have breakfast on 2 occasions in the first 4 days.
3. There was no service around the pool - staff ignored you and instead of coming around and seeing what guests wanted - guests had to go up to the bar area and order - again very poor.
After my complaint letter - which they seriously considered, - I was amazed at the change - Breakfast became hot and steam rushed from the Bay Maree's and staff seemed more motivated and stirred food and made sure everything was hot. I had breakfast there for the rest of my stay and it was such an improvement - though I did meet up with a fellow guest in Kuala Lumpur 4 days after we had left and they did say their last breakfast was cold again and the croissants were heavy. Also service was improved around the pool area and it was good to see staff working to serve guests - they probably made some extra money from tips as part of the benefit.
I am going back with friends in March and will be doing a complete review - which could either be complimentary or scathing - and this will either be my last stay at this resort or the continuance of many more trips. We will see!!!!!

  • Stayed: November 2015, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank MikeGoldCoast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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