Just got back after a week.we arrived after 10pm.it was very hot inside the lobby.after checking in we ware taken upstairs into our room on the third floor,the lift was not working,so we had to carry our baby in the pram and all our luggage up a dark staircase and corridors.room was very small but clean.when booking the holiday we requested cot bed for our 7 months old but we ware provided with a toddler bed!not suitable for our son!!next morning we wanted to sort things out,be moved downstairs and have age appropriate bed for the little one.managed to be moved on the ground floor but still no cot bed!
Food was very very basic and the same every day!reheated and served over and over again.no fridge or a cattle in rooms. All inclusive but couldn't get a coffee outside meal times.everything was a bother for waiting staff,noone smiled (apart from a guy that runs a little hotel shop and a head cleaning lady).
Room was clean and tidy every day but the bedding stunk!
2 nights before our departure hotel turned the aircon off!it was unbearable and impossible to sleep!baby was extremely uncomfortable at night not coping with the heat.they also drained the toddlers pool the day before we left.
On the last evening seating on our room terrace we discovered a waist pipe running just above gushing waist water out!that explained the horrible smell we had in that room!disgusting!!!
So so happy on our departure day to be finally going home!
Don't be fooled by 4 *!!customer service and hospitality really poor!!!
Quite far away from any shops and restaurants or any attractions.a bit of a walk to a beach as well.
Day in aqua land was probably our best one.time spent in this hotel was far from enjoyable!
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- Also Known As:
- El Olf Hotel
- El Olf Hammamet