HOTEL & GROUNDS
On arrival and checking in we were greeted right at the entrance, checked in and our luggage taken to our room. The hotel and grounds are definitely 5 star - views of the Kremlin Palace at night were lovely
Definitely not 5 star - they aren't the worst I've stayed in but I would say more like 3 star. You get a free mini bar topped everyday if you hang the sign on your door to have the cleaners in. They change sheets and towels daily but our room wasnt hoovered all week and the bathroom floor wasn't mopped either. Noise from neighbouring rooms is loud if you have someone next door who snores or have small babies that cry......it sounds more like they are in the room with you!!
So everyone moans about all inclusive but they actually done a pretty good job considering the amount of people they have to feed. I would say they could improve their room service menu a bit more selection maybe.
AL A CARTE
There are Al a Carte resturaunts available Italian/Turkish but some will charge you 5 euro a head to eat there. To book them is another process. Guest relations will help you but it depends who you get at the time and whether they want to go that extra mile to fit you in. Bit disappointed with this service at the start but once we spoke to them again(complained) to say we couldn't get booked they helped us!!
They will help you with booking taxis and Al a carte restaurants also if you need medicine they will call the pharmacy and get ir delivered to the hotel for you to pick up at a later time. The gentlemen with dark hair and wore a yellow t-shirt all the time was really helpful but the lady with the dark curly hair wasn't great after we expressed we were upset we couldn't get booked into an Al a carte restaurant for any day that week and we still had 5 days of our holiday left. But apart from that they are helpful and always around
Loads to do and entertainment team always trying to get people involved. Moroccon chap was amazing with kids and always made an effort to say hi and chat to us. He is really a credit to the hotel and the team - Great service and attitude
So I've saved the best for last as this hotel could be 5 star without the upgrades if they could focus in treating their customers better. Alkya....i think her name is with short blonde hair on reception was outstanding.....everytimeI spokewith her she would always go that extra mile and really listen to your needs. Even some of the more senior management on the front desk seemed less interested in our enquiries where as Alkya would always make you feel looked after. She deserves alot of praise for the way she runs the front desk. Bar staff ilyas and a chap who worked on the lobby bar where also very polite and remembered the drinks we likes which made a big difference. To be told that the Russians are very good customers by one waiter made us feel like our money meant nothing. So our combined £4000 that we spent as 2 families wouldve been appreciated more at a different hotel in Turkey and our service might have been better which really let the hotel down and I'm sorry were not of Russian decent
About 10 mins in a taxi to the nearest Lara strip where there is a few restaurants.....like maybe 2/3 and loads of shops. Not a very active area for tourists not much to see. Trips to market and cities definitely worth doing
Thanks Topkapi for a nice holiday x
- Official Description (provided by the hotel):
- While travelling back in time to the past in the middle of historical textures, are you among those that wonder what it would mean to live inside one of the unique architectural structures? You can be sure that WOW TOPKAPI PALACE, which has been built based on the TOPKAPI PALACE in Istanbul will provide these experiences for you. Be prepared to be treated like the sultans in an 85.000 m2 area within the Kundu Village of Antalya... From the moment you open the doors of TOPKAPI PALACE, you will stay at the harem, you will dine at the Palace Kitchens and Hagia Irini, cool off at the Fountain of Ahmet the Third at Sultan Ahmet Square, sip your wine at the Judicial Tower, and taste starch pudding with rose water at the Mecidiye Mansion! Our resort is 20 km from Antalya Airport and 17 km from the center of Lara - Antalya Free Services Welcome cocktail, food & local and standard imported drinks, mini bar, safety deposit box (in rooms), fitness center, Turkish Bath, sauna, squash, pugy club (mini club), internet cafe, daytime sporting activities & night time shows, 30 minute group tennis lessons, tennis rackets, catamaran, windurfing and sailing (all require certificates), canoing, first trial dive at the swimming pool, towels, sombreros and chaise longues, hammocks and cushions, wireless internet access from the lobby and the rooms. Services Subject to a Fee: Room service (24 hours), special wine menus at the A la carte restaurants, premium alcoholic drinks, energy drinks, La Nazır Restaurant(cover fee), Mangal Park Restaurant(cover fee), La Gondola Restaurant(cover fee), doctor, nurse, massage, beauty center, hairdresser, tennis school, tennis courts lighting, mini football and basketball pitches lighting, sailing school, diving school, laundrette & dry cleaning (ironing),high speed wireless internet access from the lobby and the rooms. babysitter, telephone & fax, motorised water sports, the pavillions (specially equipped private relaxation areas on the beach), bowling. ... more less
- Reservation Options:
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- Also Known As:
- Hotel Topkapi Palace
- Wonder World
- Topkapi Palace Antalya