I have been travelling for the last 20 years and stayed in many 5* hotels. Where this is a beautiful looking hotel. It has by far been the worst for customer service experience. Having been here 7 nights I still can't work out whether their issues is with women or race.
I traveled here with my disabled mother.
From the moment we enter the hotel the service was despicable. We where checked in and give a little tour book of the hotel. Which outlines the basic. No advise not guidance no tour of the hotel provided.
First I thought this was their way. But then when other guests arrived mainly Turkish and Russian. They made and effort to take them around the hotel. Point out facilities and attractions.
If this wasn't bad enough we would be sitting in the lounge and the waiters and waitress would walk right past us asking other guests if they wanted drinks ignoring us.
Even when I went to the bar to order drink people who turned up after me would get served and I'd have call for attention
House keeping didn't clean out room and I have raise that with them.
Overall to say the least I'm glad to be going home and wouldn't come here again. More
- Free Wifi
- Free Parking