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Kervansaray Lara Hotel
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Reviews (1,558)
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Show reviews that mention
All reviewsbeach barwave poolanimation teama bit tiredbig hotelpool partyquiet poolkids discoguest relationsturkish bathwater sportslive musicplenty of sunbedsweek holidayout of seasonmini discoa la carte
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23 - 28 of 1,558 reviews
Reviewed 9 July 2017

I choose this hotel for 1 week for 2nd time during end of May.
Although we enjoyed again but the quality of hotel had reduced.
Animation time 4 nights!!, mini disco 4 nights !!, wave pool didn't work, bad behavior in reception before paying tip! and horrible hospitality in customer service!!!
Mini disco personnel were 4 persons, two active lady and two sleepy gentlemen!
You could use other restaurants (except main) only one time in a week which was limited by days!!
There was no free internet for four days even in lobby, amazing!!!!
Let's to say some positive:
- Nice waiters in Le Carte Restaurants (we visited Italian and Main restaurants)
- excellent bar mans in sea bar, there was a lady who makes all guest happy, (unfortunately I don't remember her name) .
- very economic,
- Sea food support all 7 days , it was excellent.
- The 24 hours bars, supports guests normally

Room Tip: high floors with sea view is suggested.
  • Stayed: May 2017, travelled with family
    • Value
    • Location
    • Service
3  Thank vamirimanesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2017

The hotel is large and spacious. Also quite modern. Unfortunately the staff struggle to maintain it. The rooms need a deep clean and small but noticeable repairs. For example, many of the glass floor tiles are cracked and the wooden floors are scratched. There is a lot of glass baloncies, floors and walls, so although this looks light, spacious and modern, they are constantly dirty and smeared with finger prints.
The staff are generally helpful but not not speak a lot of English so it is very difficult just to get simple questions answered. Apparently this hotel is mainly used by Turkish holiday makers and those from the Middle East. We only found this out when we got here.
The numerous pools are lovely and clean. The kids club and mini disco is fab.
The food is varied and plentiful. Brilliantly cooked and seasoned.
The in house spa is lovely.
The general up keep of the hotel lets it down.

Room Tip: All rooms have a lateral sea view, only suites have a separate living space and full on sea view.
  • Stayed: June 2017, travelled with family
    • Location
    • Cleanliness
    • Service
5  Thank Alizon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2017

I don't understand how people can give bad reviews. I have been going to Lara Beach the past 5 years, last year I stayed at Kervansaray twice and I'm booked to go again in 3 weeks. Loved the hotel, i admit it's not the best hotel in Lara but for monies worth its by far the best. The hotel is well worth the money, staff are friendly, spotless clean and wifi is brilliant, especially for the kids. The entertainment staff were great with us and even better with the kids. Do not let reviews put you off, the hotel is my favourite

  • Stayed: May 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
10  Thank liscon2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2017 via mobile

I stayed in kervansaray lara for 9 days and just back last night.
This is a huge hotel located in good part of lara,the hotel itself looking very tired as you walk around you feel it realy needs a good referbishment.
Staff working more than normal and you see they are tired most of the times,i think hotel need to employ more people.
Food is average and you expect more from 5 star hotel.
Entertaiment team are doing their best but i found it realy boring most of the times as they are doing the same things every day.
Pools are very clean but there is no towel most of the times.Gym is realy old with broken staff and no air condition working there at all.
Beach is clean and bar located there provides drinks and snacks.
I saw no checking and controling on the door and did not find it safe and secure,for a big hotel like kervanseray i guess you need a better checking on entrance.
Drinks served on the bar are ok and all turkish made.
There is a huge waste of space as you see 2 football pitch in the middle of the hotel.
We never see anybody to play or train there.
Lifts are very fast and there are more than enough in all floors.
My room was in seventh floor and it was realy peacefull.
Most of the hotel guests are russians and iranians and i found them a good people.
I ask the hotel manager to improve all your services as there is a good potential in your hotel.
All the best for new visitors

Stayed: June 2017, travelled with family
4  Thank Amir M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2017 via mobile

I visited this hotel 2 years ago and now this is my second.  A huge decline in the standard and a huge disappointment. The receptionist know nothing about smiling. Barely understand English. You have to be Russian or Turkish to communicate . 35 minutes for check in. The room was too hot. The AC was malfunctioned and it took another hour to fix it. Few minutes later the AC problem back again and took another hour to fix it. I asked to change the room but they refused although the hotel was half empty. The WC was dirty. The furniture was old. The matres was concave due to overuse. The food was very disappointing comparing to what we saw 2 years ago. The fountains was ruined and empty of water. The tab water was strangely salty that you can't wash your mouth with. The towels were dirty exhausted and with blood spots. I can write more and more but I guess this will be enough to warn any respectful tourist from choosing this scam hotel.
To be honest I have to admit that they let me do a late check out (3 pm) with no extra charge.

Stayed: June 2017, travelled with family
3  Thank Anmar G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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