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Reviewed 31 October 2017

We had looked around the hotel whilst staying at the Delphin Imperial in August (2016 and 2017) so had a good idea beforehand. We arrived after midnight only to be told our room category (standard side sea view) was not available and they would upgrade us to a sea view just for the night and then we had to change in the morning. This is the last thing we needed at that time of night. We argued but the night clerk just told us to check again in the morning but of course we could not unpack. In the morning we did have to change rooms so we spent the entire morning messing around changing rooms. The hotel at this point told us the room was available if we wanted to pay for the upgrade. You'd think after already spending 28 nights in a Delphin Hotel they could have waved this but no!
The holiday improved until I fell ill with diarrhoea 48hrs after arriving (first time in 15 visits to Turkey). My daughter then suffered sickness and diarrhoea the following night. For 3 days 2 of us were not well and could barely eat or drink anything and could not sleep because the rooms were too hot and the air conditioning was not working. We told the hotel 3 times that the air conditioning was not working but they did nothing. We could not open the balcony door for air as we then got road noise and woken up by dogs barking (even with the door shut).
If there had not been room problems or sickness I would have rated the hotel highly as the facilities are good (though it could benefit from more indoor bar space as in the evenings the bars were very busy and drinks took a long time).
We asked for fruit and wine service 5 times but never received it. Terrible! Each time they told us it would be sent up but never was. I hate to think how long room service would have taken if it had turned up at all.
I think in the end it was the entertainment team that saved our holiday. They were great, one of the best teams we have encountered and there were only 5 of them. They were friendly with excellent language skills and interacted with all guests especially those that took part in the activities. I would also like to thank Ali in Guest relations who went in the extra mile in helping us with our requests (restaurant bookings, late check out etc).
Not sure how I feel about returning at this point. I like the Delphin concept but I'm really concerned about the management here as they don't seem to care, the rest of the staff are good.

Room Tip: Sea view rooms get noise from the restaurant but the other rooms get noise from the road and dogs barking.
  • Stayed: October 2017, travelled with family
    • Location
    • Cleanliness
    • Service
3  Thank kimmy12CambridgeUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRMDelphinhotels, Yönetici at Delphin Palace Hotel, responded to this reviewResponded 31 October 2017

Hello Dear Guest,

Thank you for choosing Delphin Hotels. Our aim is to provide our guests with memorable experiences and we wish to apologize for any shortcomings you encountered on your stay. Please be assured that this is not indicative of our usual standards. We as a hotel definitely had no intention of making any guests’ stay disappointing and we have taken all notes, due to the fact that these are of great importance to us and allow us to monitor and improve our service continuously. We will review all the facts with the staff involved to correct whatever is necessary to prevent this from happening again. We have also transfered your thanks to our related departments.Thank you for the time you took to share your experience and we hope to welcome you back to Delphin Hotels in the near future and be able to restore your faith.

Best regards,
CRM of Delphin Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2017

Thank you for our great vacation. Special thanks to Cengiz and Baksen from "La Stone Spa". They made our stay even greater. We would love to visti this resort again, because this is the best hotel in Antaliya.

  • Stayed: May 2017, travelled with friends
    • Location
    • Rooms
    • Service
1  Thank Мариана М
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRMDelphinhotels, Yönetici at Delphin Palace Hotel, responded to this reviewResponded 1 November 2017

Hello Dear guest .
First of all we wish you have a nice day as Delphin family.In the Delphin hotels it is always dedicated to give the guest a good service and care about all comments your leave here.We want to thank you for time you shared by writting this review.We appreciate it. We are looking forward to meet you again in Delphin Hotels Family.


Best Regards
CRM of Delphin Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
114
Reviewed 17 October 2017 via mobile

Loved this hotel from start to finish, only downside was the rooms! A little dated.
The food in the restaurants were great and lots of choice.
I would recommend, great walks along the beach and lots of out door activities.
The service was excellent and people couldn't do enough to help.

Stayed: December 2016, travelled with family
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRMDelphinhotels, Yönetici at Delphin Palace Hotel, responded to this reviewResponded 18 October 2017

Hello Dear guest .
First of all we wish you have a nice day as Delphin family.In the Delphin hotels it is always dedicated to give the guest a good service and care about all comments your leave here.We want to thank you for time you shared by writting this review.We appreciate it. We are looking forward to meet you again in Delphin Hotels Family.


Best Regards
CRM of Delphin Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2017

Very nice hotel and 5 stars service. the staff very friendly, food a lot and delicious and position and design also very beautiful. Entertainment team also very helpful. It was one of my first hotels when I went in Turkey. will never forget it.

  • Stayed: November 2016, travelled with friends
    • Value
    • Cleanliness
    • Service
1  Thank Sunshine Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRMDelphinhotels, Yönetici at Delphin Palace Hotel, responded to this reviewResponded 10 October 2017

Hello Dear guest .
First of all we wish you have a nice day as Delphin family.In the Delphin hotels it is always dedicated to give the guest a good service and care about all comments your leave here.We want to thank you for time you shared by writting this review.We appreciate it. We are looking forward to meet you again in Delphin Hotels Family.


Best Regards
CRM of Delphin Hotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2017 via mobile

We have spent one week at this resort, to be honest it is one of the best I have been in Antalya, I have been in the last few years in many resorts but this one is unique in tge following:
The pools are not crowded as other hotels
The food stations are everywhere
Excellent for quality
Every night they have performance show
Access to other Delphine hotels
Free shisha (nargileh)
Special pool for adult without kids
Special indoor pool

My comments on this hotel are:
The staff do not speak English at all
Room service does not respect privacy, so they come at 10pm to clean the room
The travel and excursions company at the hotel is not good, and lying on the customers and rude
The main restaurant (outside setting) have a problem with the BBQ smoke

I will consider visiting this hotel another time, or try Delphine imperial

Thanks

Stayed: September 2017, travelled with family
1  Thank Rqutub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRMDelphinhotels, Yönetici at Delphin Palace Hotel, responded to this reviewResponded 7 September 2017

Hello Dear Guest,
Thank you so much for taking your time to leave a review. We glad to hear that we can meet your expectations. Also it is really important for us to hear your experiences and impressions. That is the only way how we can improve our service every day a little bit more. You can be sure that your complaints are forwarded to the related departments. Hope to see you in our hotels again.

Best Regards,
CRM of Delphin Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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