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Reviews (100)
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Reviewed 3 September 2017 via mobile

Hotel is good , nice location and many facilities. BUT service is ridiculous! you expect 2 hours delay on any thing you request for, room dining or house keeping . you may also come back with you room not done . or half done !
and staff aren't so friendly .

I suggest looking for an alternative in Trabzon.

Stayed: September 2017, travelled with family
1  Thank Hassan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2017 via mobile

New and clean ... friendly staff .. rooms are clean and spacious with balconies... fitness area one of the best I've seen .. good spa.. two large swimming pools. Breakfast buffet is nice with good selection of turkish and western dishes
Hotel only 10 minutes from center Trabzon
Main downside is it's proximity to the airport , literally at the end of the runway .. very noisy with landing and taking off of planes .. it's good that this is not a busy airport

Stayed: August 2017, travelled with family
Thank WA'EL T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2017 via mobile

Impress with the hotel. Beautiful lobby. Room is very nice and function. Full amenities. Very beautiful view. Breakfast is amazing, variety of choice. Indoor swimming pool is a dream. Steam room and sauna also very good.
The only problem is English language which only few staff can speak English.
But if I have a chance to go back again, I will stay here again.

Stayed: August 2017, travelled on business
Thank Pichaiv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 August 2017 via mobile

If you just want some clean but simple rooms, this hotel may meet the requirement. This is a quite new property with humble room decor and basic bathrooms. What exceeds expectations in this property is the wellness center. When you enter the spa area you cannot help but feel that you get into another (and a better hotel). The gym is very well equipped with the latest Technogym equipments. The gym also features ample space for all sorts of body weight exercises.

But if you want good service, some hospitality and friendliness you are at the wrong place. If you are unlucky like us, you may find out the level of service quality during your check in. At our check in (which was after 4 o'clock in the evening) we were given the keys and told that the previous guests did not leave yet but the room will be ready in 10 minutes. After spending some time waiting on the hotel corridors in our sweaty clothes together with our luggage, we were told that the room is occupied by a manager of theirs and they cannot ask him to empty the room. Well, the good part of the incident was that we quickly adjust our expectation regarding the service and did not fight for anything and definitely did not complain to any of the managers.

Stayed: August 2017, travelled with family
1  Thank Asuman A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2017 via mobile

This is definitely the best 5 star hotel in Trabzon, we have enjoyed every single moment in ramada hotel, Gym is well organized as well as Sauna and turkish bath. Indoor pool is fantastic for both child's and adults
Breakfast was having a lot of varieties and it will be good if they serve fresh juices as well known in all 5 star hotel international brands like ramada

Rooms are well clean and the bed is very comfortable for sleeping

The only negative thing in the hotel is that the staff are not welcoming guest well, The management should think on welcoming guests especially to smile and give more attention to all guests who visits the hotel

Stayed: July 2017, travelled with family
Thank FahadSaud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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