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Inderdeep B
Dubai, United Arab Emirates
Holiday
3.0 of 5 bubblesReviewed 22 Sept 2017via mobile

Very nice place, peace and calm,
Good for family
Villa was excellent
But
Very poor service by staff
Expired product
Bath tub was dirty and broken
They gave us complimentary chocolate biscuits but that was also too smelly.
Date of stay: September 2017Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Reviews (56)
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4 - 9 of 56 reviews
Reviewed 8 May 2017

Just amazing holiday we just enjoyed every singl day we been ther and we hope to come Bach next years ..... The staff was just excellent service helpful and friendly we speak we them in English because all of them have good cnowelege and good English ..... The swimming pool wonderful special was really hot in we been all the day like fish in the water ....

Date of stay: September 2016
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank roberthuls
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 March 2017

We bought the groupon voucher which included free breakfast and pizza and a few other things. The hotel looks old and tired. It also felt like a bit of a ghost hotel since we were 1 of 10 guests at the hotel. Grass was long and needed a cut, it just didnt have a resort feel at all.

The good:
- you can park your car directly in front of your villa
- the villa is quite spacious with separate sitting/dining room and bedroom
- wifi actually worked and was quite good
- they provide starbucks coffee with our breakfast which was quite good.
- the lady at the reception offered us a cot and it was promptly delivered.
- the breakfast included was quite generous - eggs, bowl of nice mixed berries and a generous basket of baked goods.

the Bad
- our package entitled us to 2 pizzas of our choice. That choice was chicken or chicken. They had run out of all the other flavours!? BTW these pizzas come straight out of a box from the freezer.
- we were given 2 vouchers for a 15 foot massage. Females could only avail this offer from 12 -1pm (yes 1 hr timeslot) because after 1pm it was males only. CRAZY!
- we had the quests from hell next to us (why they were next to us when they had so many other vacant rooms is beyond me.) At 9pm they were moving furniture talking so loud we could hear every word from our villa and playing loud music. This lasted for 15 minutes which was fine until 12am when we were woken up the sound of reeving engineers, car brakes screeching and lots of shouting. some 20 cars were now parked outside our villa. We stayed in the villa which is within 30metres of the guarded main gate so how this was allowed to happen I have no idea. My husband had to call the front desk threatening to call the police unless they put a stop to this. Thankfully they did and 5 mins later all was back to normal. Still - this should NEVER have happened in the first place
- the kitchen whilst sizeable contains very limited cutlery/pots/pans/plates etc. if you have more then 2 people you would be sharing! Also, unless you came prepared with your own supplies, the nearest supermarket we were told was 10mins drive away and there is no ability to buy supplies such as milk or eggs from the resort.
- the restaurant was completely closed - so unless u wanted room service there was no other option within the resort and after the pizza - frankly i don't know that I would order anything from room service
- the room service is extremely slow. we had ordered our pizzas at 5 asking them to be delivered by 6. by about 6.20 we called up "oh we are 5 mins away". 15 mins later the food arrived and the pizza was still slightly chilled in the middle. I would hate to know what the delivery service will be like when they are full.

We paid 449AED plus another 114 in taxes and quite frankly, I could say I felt like i got my money's worth.

It was so cold we never took our daughter to the children's play ground so I cannot make any comments about that.

Date of stay: February 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank RottiPerth_Australia
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 February 2017 via mobile

I am a big fan of any hotel that is for relaxation. And this one is definitely one of them. However, there are things that I am not sure what is the reason behind it. Our check in was late in Thursday, as it was urgently booked so we weren't prepared for it. We asked for baby cot at the reception and they said they will provide, but we got nothing. Also, we called and asked for some help to unload the things from the car and waited for them, and no show. The next day was a bit better as we asked for cleaning service and it was done perfectly. However, we ordered from the room service at around 10:45pm and guess what? There wasn't any chef available as their time ends at 9pm?! I wish if we were informed about this in advance. And the weirdest thing is that if you ordered from outside, the delivery guy is not allowed to come in? You have to go to the main gate and take the food. Those things really bothered me as we were ladies and kids only with no guys and just imagine how devastating the situation was. So, an advice for you all. Bring your own food and be 100% prepared for everything.. even a bottle opener was not provided which makes me think to bring canned Cola instead of glass ones next time, or just bring my own bottle openers.

Date of stay: February 2017
Trip type: Travelled with family
1  Thank maryoomy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 July 2016 via mobile

The place is really awesome. Though it is far from the town area, it is advisable to be here for a pure relaxation. It has a huge villa and not to mention the huge swimming pool. What i like the most is the parking it is only front of you door.
It is totally recommended to all the people who want to be far in the crowded place.

The resort just needed to do some maintenance and making the are/ sorounding much clearer and clean.

Date of stay: July 2016
Trip type: Travelled with friends
2  Thank Duday2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 April 2016

+ve:
your own villa
option of garden view / pool view
clean
have your own kitchen ^_^
activities near by
good money value
not bad for the food
have your own parking
-ve:
talked to the reception and room service for needing another iron and plug . Hardly acted on it and I told them I need it quickly.
I had to call more than once . They refuse to get more than an iron in the place , never explained that before, and get the plug after 30 mins from my LAST call !

Over all: this can be calm place if you choose the right time and can be crowded and not cool , unless you have kids and want them active.

Room tip: ask the reception which view would be better for your case ( garden / pool view will be effected)
Date of stay: May 2015
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank hmohamed4
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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