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Reviewed 2 December 2016

Booked through the computer no problem got an upgrade on arrival as didn't want a smoking room food excellent staff brilliant all staff. Vast choice of breakfast and themed nights for dinner at night we went to the fish night and were not disappointed, we will return

Date of stay: November 2016
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank Norma T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AlAinR0tana, Manager at Al Ain Rotana Hotel, responded to this reviewResponded 4 December 2016

Dear Ms. Norma,

Thank you for your fantastic comments about Zest. We are grateful to see that you thoroughly enjoyed both our food and the service.

Looking forward to welcome you once again to Al Ain Rotana.

Warm regards,

Ralick Jhan
Assistant Director of Food & Beverage

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2016

The Al Ain Rotana certainly is the best in Al Ain. From the moment I arrived, all my needs were taken care of. The view, overlooking the swimming pool and mountains in the distance was amazing. Breakfast was top class ... not stuffy and over pretentious

Room tip: The room was very comfortable
Date of stay: November 2016
Trip type: Travelled solo
Review collected in partnership with this hotel
2  Thank gershonm794
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AlAinR0tana, Manager at Al Ain Rotana Hotel, responded to this reviewResponded 4 December 2016

Dear TripAdvisor member,

Thank you for writing your feedback about your experience.

We hope to have an opportunity again to welcome you back in the near future.

Warm regards,

Ralick Jhan
Assistant Director of Food & Beverage


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2016 via mobile

Was there once,but really enjoyed my staying there!
That was very nice place with lots of grounds ,restaurants and facilities.
Hotel is modern,rooms comfortable.The cleaning were really good.
I used main restaurant wich was excellent(especially breakfast).Waiting stuff were all fantastic. Attentive and friendly.Big thanks to Alex !
The pool was very clean and calm !there was plenty of sunbeds and towels!
The pool bar was good!never kept waiting and brought drinks to you!Rayan and Kelvin !big thanks guys !
The lobby area is perfect place to have coffee break and listen live music.
Thanks a lot to the young lady and the man from reception who were very friendly and helpful.
Also there are amazing bar Trader Vicks with a very good beverages. They serve it in incredible way.
Animation team.its very nice that I found them in this hotel.They invited me to their activities in the pool and garden area.During the day we played several games.Anara,Sultana and Daria!Girls,shokran!
Many thanks to all stuff .Honestly I would recommend this place to everyone!

Date of stay: November 2016
Trip type: Travelled with family
Thank U7282EVahmeda
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AlAinR0tana, Manager at Al Ain Rotana Hotel, responded to this reviewResponded 4 December 2016


Dear Mr. Ahmed,

We sincerely thank you for your very nice words. It will be shared with the team here, who is committed to serve our guests.

We look forward to your next visit in Al Ain Rotana Hotel.

Warm regards,

Ralick Jhan
Assistant Director of Food & Beverage

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Reviewed 28 November 2016

I was staying in this hotel only for a few days and it was a great time. Rooms, outlets and facilities are very good. We got a cozy room with a pool view. Only one thing was disturbing us sometimes - music from arabic restaurant until late night.
Staff is so friendly and proactive. Ladies from reception (if I remember Alisa and Diana) made us feel welcomed, all guys in a pool bar provided high class service. Animation team is doing a great job. Saltanat and Anara, your Zumba class is amazing! Definitely i will choose this hotel for my next say in Al Ain.

Room tip: music can disturb u on the 2 floor
Date of stay: September 2016
  • Trip type: Travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank Natali_4_89
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this reviewResponded 29 November 2016

Dear Ms. Natali,

Thank you for taking the time to tell us about your recent stay with us. We appreciate comments from our guests so we can serve you better. It is our goal to provide you with the best services.

I sincerely apologize for the inconvenience you have encountered and will address your concern to our Food & Beverage Department as soon as possible.

Hope you will give us the opportunity to having you again as a guest in our hotel.

Sincerely yours,

Carlos Malliaroudakis
General Manager

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Reviewed 28 November 2016 via mobile

Im member in Al Ain Rotana hotel already 5 years and I want to say that it is the best place in the city where you can spend your free time and take a rest !All stuff is very friendly and kind.In any case they are ready to help and support me in my wishes . All My experience in this hotel coming from using gym in BodyLines, swimming pool area. Now we always coming for play volleyball, for this short time around 2-3 month we have our teams. We became a friends and always great to see each other. Last Friday (25 November) we had best event i joined for volleyball tournament. All event we saw as really hight professional stuff organized for this day. Specially i want to say a lot thanks for the animation team, the do a great job and always they are making the mood of our time we spend in Al Ain Rotana.

Date of stay: November 2016
Trip type: Travelled solo
Thank joe-juma
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this reviewResponded 29 November 2016

Dear Mr. Joe,

We are very pleased to read your kind words about our hotel. Our team is committed to provide our guests with excellent customer service and experience. Gladly your comments will be passed on to the team as they love knowing that our guests appreciate them, our facilities and services.

We appreciate your stay and looking forward to welcoming you back to Al Ain Rotana in the near future.

Sincerely yours,

Carlos Malliaroudakis
General Manager

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