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All reviews korean restaurant swimming pool free access hotel manager excellent hospitality al hamra the check in process pleasant stay excellent facilities reception team breakfast buffet nice pool beach resort house keeping late check selim gym
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Reviewed 13 February 2018

Amazing place. Amazing food. Amazing deals. The best gateway to a good weekend. Been to this place a couple of times and it just gets better and better. the staff and the service is great and so is the place and the rooms.Keep it up guys.

Stayed: January 2018, travelled with friends
Review collected in partnership with this hotel
Thank sumeetsawlani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wael A, Resident Manager at Bin Majid Acacia Hotel and Apartments, responded to this reviewResponded 23 March 2018

Dear Sumeetsawlani,

Thank you firstly for staying with us, and also for taking the time to share your valuable feedback. We are delighted to read that you have enjoyed our All Inclusive RAK Road Trip Package, our yummy food which we feel proud of, our sister’s property beach facilities, our services provided by our dedicated team members, and our enormous heated pool. We have shared your comments with our teams, and they are all very pleased to receive such positive feedback. I hope that you had the chance for the amazing relaxing experience while having a drink at (Flamingo) our Lobby Bar, which has2 wide selections of beverages, cocktails, daily happy hour and the rolling wheel discounts.
Thank you once again for sharing your experience with us, and we look forward to having the pleasure of welcoming you back again in the near future.

Best regards,
Wael Abdulaziz
Resident Manager







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Reviewed 9 February 2018

it was a great trip ,with family, hotel service was good, wife was great, we stayed there for 2 nights, i was upgraded to suite from junior suite, liked everything, got upgraded as we were 3 person...

Stayed: July 2017
Thank Abdul4best
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wael A, Resident Manager at Bin Majid Acacia Hotel and Apartments, responded to this reviewResponded 23 March 2018

Dear Abdul,

Thank you firstly for staying with us, and also for taking the time to share your valuable feedback. We are delighted to read that you have enjoyed the room upgrade and our services provided by our dedicated team members, we have shared your comments with them and they are all very pleased to receive such positive feedback. I hope you had the time to enjoy the amazing dining experience at (Al Nakhla) our international open buffet restaurant which has mouthwatering different dishes from International, Mediterranean and Arabic for lunch, along with a different theme nights 7 days a week for dinner.
Thank you once again for sharing your experience with us, and we look forward to having the pleasure of welcoming you back again in the near future.

Best regards,
Wael Abdulaziz
Resident Manager







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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2018 via mobile

Our recent staycation was at “Acacia Hotel” which is one of the property of Bin Majid Hotels, located in Ras Al Khaima. Though our stay was short but it was really memorable one.

We were welcomed by Michelle Remoquilla, & Maria.. they not only gave us the briefing about their Hotel but also took us for Acacia Hotel’s quick look.

Our room was large and airy, offering air conditioning, free WiFi, king-size bed, a TV and a view of the pool. Also having a separate seating area with a TV and a work desk.

This hotel offers all the basic facilities like - an outdoor pool, access to gym & spa facilities, free WiFi, best room services, & above all an awesome restaurant & a cafe, which serves great meals & coffee.

Guests can enjoy the poolside “Al Nakhla Restaurant” for breakfast, lunch & dinner. The staff here was really good & quick in their work. Chef. Santosh had organized & managed everything in this restaurant perfectly. The “Flamingo Bar” serves spirits and cigars until late in the evenings, while the ground-floor “Garden Brew Cafe” offers premium coffee, snacks & Sheesha too.

The biggest attraction of our stay was our road trip to their Beach Hotel, which was just 10 mins drive from Acacia Hotel. The beach hotel is really beautiful .... with the cottage style construction & vast beach. They also have a lot of water sports there. We went there at sunset & got to click some awesome sunset pictures.

Facilitie
* Swimming pool
* FREE WiFi
* Choice of restaurant, cafe & bars
* Access to their Beach hotel

Sports and leisure
* Children's Entertainment
* Golf
* Gym
* Jacuzzi
* Massage
* Outdoor Pool(s)
* Pool bar
* Sauna
* Steam bath

Activities
A lot of water sports are there at the Beach Hotel which also includes Kayaking.

Thanks to the Bin Majid Team & also the Acacia Hotel Manager Mr.Wael for hosting us.
We would highly recommend this place to everyone who want to take a break from their daily routine or want to relax on weekends....

Stayed: January 2018, travelled with family
1  Thank Farah K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wael A, Resident Manager at Bin Majid Acacia Hotel and Apartments, responded to this reviewResponded 19 January 2018

Dear Farah,
Thank you firstly for staying with us, and also for taking the time to share your valuable feedback. We are delighted to read that you have enjoyed you overall stay, our yummy food which we feel proud of, our sister’s property beach facilities, our services provided by our dedicated team members, our facilities and our enormous pool. We have shared your comments with our teams, and they are all overwhelmed including me as well to receive such positive feedback, you really mad our day.
Thank you once again for sharing your experience with us, and we look forward to having the pleasure of welcoming you back again in the near future.

Best regards,
Wael Abdulaziz
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2017

We selected Acacia from bin majid group for our latest staycation, little worried after reading the reviews, but as soon as we step in we were impressed. we checking at 2.30pm as there was a rush in reception. The staff quickly give us lunch coupon as lunch will close at 3.00 pm. Room was small but enough for my family. We enjoyed the pool which is having temperature controlled water. The pool staff was cool. the fun part was when we got beach and kayaking copuon for bin majid beach resort. First time we enjoyed kayaking. The sad part was the pool in beach resort was too cold. The lunch was good.
We took all inclusive road trip package which worked very well for me. If you are looking for a hotel in the middle of city don't choose this one.
This hotel is away from city you can have a relaxing time from your busy office life. the staff is very helpful. We enjoyed our two night stay. will recommend for those who want to relax away from city life.

Stayed: December 2017
Thank Samuel V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wael A, Resident Manager at Bin Majid Acacia Hotel and Apartments, responded to this reviewResponded 29 December 2017

Dear Samuel,

Thank you firstly for staying with us, and also for taking the time to share your valuable feedback. We are delighted to read that you have enjoyed our All Inclusive RAK Road Trip Package, our yummy food which we feel proud of, our sister’s property beach facilities, our services provided by our dedicated team members, and our enormous heated pool. We have shared your comments with our teams, and they are all very pleased to receive such positive feedback. I hope that you had the chance for the amazing relaxing experience while having a drink at (Flamingo) our Lobby Bar, which has a wide selection of beverages, cocktails, daily happy hour and the rolling wheel discounts.
Thank you once again for sharing your experience with us, and we look forward to having the pleasure of welcoming you back again in the near future.

Best regards,
Wael Abdulaziz
Resident Manager








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Reviewed 28 December 2017 via mobile

When we arrived at the hotel, the mini bar was missing stock in the room, the lamps were dirty in the rooms. We were told we would get the waterpark deal with our stay through booking.com but we didn't. It is outside the city but very loud as you could hear the music from the night club downstairs and we got woken up by a couple next door screaming and shouting at each other. Will definitely not be back again. The Staff were nice !

Stayed: December 2017, travelled with family
1  Thank Rach B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wael A, Resident Manager at Bin Majid Acacia Hotel and Apartments, responded to this reviewResponded 29 December 2017

Dear Abdul,

Thank you for staying with us and for taking the time to share your online review.

I am of course most concerned to learn of your disappointment and would like to extend my sincere apologies that your experience fell short of the high standards we are renowned for achieving. Please let me assure you that we are taking all the necessary actions to prevent the same from taking place in the future and I will certainly drill down to assess where the problems arose. Once again, my sincere apologies for the fact that you did not receive the high level of service that you expected.

We certainly look forward to the opportunity to welcome you back and serving you again in the future. Please do contact me direct as and when you have an opportunity to visit Ras Al Khaimah in the future, in order for me to be personally get involved in your entire stay experience.

Sincerely yours,
Wael Abdulaziz
Resident manager


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