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Al Hamra Residence & Village
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Reviews (1,579)
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20 - 25 of 1,579 reviews
Reviewed 3 weeks ago

Really nice place. We came for the first time. Hotel is big. The best thing is food and the service - especially people there. Each time they are ready and smilling. In the oposite - some guys on the beach (in the all-inclusive program) were little bit bored. No smile, only automatic working....
THE BEST RATING FOR THESE KIND PEOPLE: Vivek Rai, Bikal, Sheshani, Bobin, PASINDU (especially!!) and Sandra - the house keeping lady.

Room Tip: Ask for rooms in the tower - they are soooo large!
  • Stayed: March 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Martin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmrAhmedHotelManager, Hotel Manager at Al Hamra Residence & Village, responded to this reviewResponded 1 week ago

Dear Guest,

Greetings to you!

Thank you for taking the time to write a review on TripAdvisor further to your experience at Al Hamra Residence and Village.

I am delighted to read that you enjoyed your stay with us and had a wonderful trip. Thank you for your comments for the accommodating staff. I would like to extend my exceptional gratitude for the positive feedback though. With pleasure we shared your review already with our entire team especially to Vivek, Rai, Bikal, Sheshani, Bobin, Sandra and Pasindu to show them that their exertions were well valued.

Kindly let us know your next stay with us and we would be very happy to welcome you back at our resorts for a memorable holiday.

Best Regards,
Amr Ahmed, Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

The 2 bed apartment has dirty stained carpets.

It has a full kitchen but not a single piece of cutlery or plate or any cooking equipment at all available so you could not prepare any food even if you wanted to do so. There were only 2 complimentary bottles of water for an apartment that sleeps 4.

Water is priced at 22 dhs a bottle which can be bought for 2.10 dhs in a supermarket.

Bathrooms had no towels at all.

The restaurant was awful with “cattle market” style approach, the food trays empty and replenished slowly, the quality of food, poor and certainly nowhere near the 5 star quality billed in the publicity. The queue for eggs was more than 5 people waiting so I gave up.

Full of tour groups, screaming kids.

Room was not serviced at all in the daytime .

I would not stay here again.

Stayed: April 2018, travelled with family
Thank Kerry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmrAhmedHotelManager, Hotel Manager at Al Hamra Residence & Village, responded to this reviewResponded 3 weeks ago

Dear Guest,
On behalf of the Al Hamra Residence and Village Management, we would like to express our sincere thanks and gratitude for your valuable comments.

We are learning through your constructive criticism and we are sure that your valuable comments will help us provide a better quality of service.

Your comments have been thoroughly discussed with the concerned department heads and a proper rectifying measure has been put in place to avoid any future occurrence of the same issue.

May we assure you that our main aim is not only to meet your expectations, but to exceed them, a factor that we seriously consider to distinguish our Hotel from the competition

We look forward to welcoming you again at Al Hamra Residence and Village in the nearest future.

Sincerely,
Amr Ahmed, Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

The hotel and staff were excellent and we enjoyed our visit here..I will
definitely come
The back here and I will recommend for my friends and relatives.
Special thanks for Jawad melody and Manju Hamad Ahmad



Thank you so much for everything

Stayed: April 2018, travelled with friends
Thank Maiam K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmrAhmedHotelManager, Hotel Manager at Al Hamra Residence & Village, responded to this reviewResponded 1 week ago

Dear Guest,

Greetings to you!

Thank you for taking the time to write a review on TripAdvisor further to your experience at Al Hamra Residence and Village.

I am delighted to read that you enjoyed your stay with us and had a magnificent trip. We appreciate your recommendation for our resort as ideal for holiday. Thank you for your comments for the Hotel itself. I would like to extend my exceptional gratitude for the positive feedback though. With pleasure we shared your review already with our entire team especially to Jawad, Melody, Manju, Hamad and Ahmed to show that their efforts were well treasured.

Kindly let us know your next stay with us and we would be very happy to welcome you back at our resorts for a memorable holiday.

Best Regards,
Amr Ahmed, Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

It was a very nice stay, staff were friendly and welcoming especially a man called Thwayyib who welcomed us and was very friendly. The beds are a bit hard though but that is the only downside to staying there.

Stayed: March 2018, travelled with family
Thank Steph S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmrAhmedHotelManager, Hotel Manager at Al Hamra Residence & Village, responded to this reviewResponded 1 week ago

Dear Guest,

Greetings to you!

Thank you for taking time to write a review on TripAdvisor about your recent stay with us.

I am delighted to read that you enjoyed your stay with us and had a wonderful holiday. I would like to extend my exceptional gratitude for the positive feedback though. With pleasure we shared your review already with our entire team especially to Thwayyib to show that his efforts were well treasured.

Nevertheless, we have gone through also your adverse feedbacks and forwarded to the concerned department to work on improving our experiences based on that.

We look forward to seeing you again at Al Hamra Residence and Village so that we can make your beach holiday truly special and memorable.

Best Regards,
Amr Ahmed, Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

We visited Al Hamra Residence & Village to celebrate our 2nd Wedding Anniversary and it did not disappoint. We are very happy indeed and would definitely come back here again.

Beautiful ambiance and location, very relaxing and soothing to its guests. Rooms are well maintained, clean and very homey making the customers stay really worthwhile. Staff all around the area are very accommodating and welcoming, ensuring that they provide the customers needs and exceeds expectations.

Would like to commend the following staff for making us happy during our stay - Melody from reception for ensuring that we get a good room location and was kind enough to upgrade us as well. Gene and Agnes from the Village restaurant where we had breakfast. To all the staff at the reception desk who provided all our requests and even surprised us with an anniversary cake which was lovely.

There is a wide variety of activities to choose from enabling the customers to fully maximize their stay. From water activities to just relaxing by the pool. We were very much fascinated with the interiors and architectural designs of the villages/chalets as well as the different restaurants within the area. It made us reminisce of the other countries we have visited and made us feel we were in a different area.

Overall, we are very much happy with our stay and would highly recommend this hotel to our family and friends. Cheers, Al Hamra!

Stayed: March 2018, travelled as a couple
Thank agmroy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmrAhmedHotelManager, Hotel Manager at Al Hamra Residence & Village, responded to this reviewResponded 1 week ago

Dear Guest,

Greetings to you!

Thank you for taking the time to write a review on TripAdvisor further to your experience at Al Hamra Residence and Village.

I am delighted to read that you enjoyed your stay with us and had a magnificent anniversary trip. We appreciate your recommendation for our resort as ideal for holiday. Thank you for your comments for the Hotel and the accommodating staff. I would like to extend my exceptional gratitude for the positive feedback though. With pleasure we shared your review already with our entire team especially to Melody, Gene and Agnes to show them that their efforts were well treasured.

Kindly let us know your next stay with us and we would be very happy to welcome you back at our resorts for a memorable holiday.

Best Regards,
Amr Ahmed, Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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