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The Ritz-Carlton Ras Al Khaimah, Al Hamra Beach
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Reviews (54)
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All reviewsshore houseprivate villaoutdoor baththe hotel receptional hamracomfortable bedin room dininggreat weekendfantastic stayother guestsroom serviceon arrivalspecial thanksosamashorehouseprivacymaldives
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Reviewed 21 April 2018 via mobile

From the moment you check you realise that you are at a very special hotel. You start with a short boat ride and buggy to your tented villa. That is where paradise really begins. It is luxurious and exquisite inside with every amenity one could want. Then when you step outside you find your own pool (a good size too) along with the biggest bath I've ever come across and a couple of lovely cabanas to keep you in the sun or shaded (whichever you prefer). We spent the afternoon between our pool and having a lovely stroll on the private beach. At sunset we enjoyed cocktails at Shore House where we also took our breakfast the next morning. Isabelle was always on hand to ensure that our stay was as enjoyable as possible. For us it was only a short staycation but one thing is for sure ... we will be back. Living in Dubai you always think you have to fly to get that Mauritius, Seychelles, Maldives sensation ... not anymore ... it's only an hour away. Two very happy guests

Stayed: April 2018, travelled as a couple
1  Thank Steve T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheRitzCarltonRAK, General Manager at The Ritz-Carlton Ras Al Khaimah, Al Hamra Beach, responded to this reviewResponded 22 April 2018

Dear Steve T,

Thank you for your incredible feedback regarding your recent stay at The Ritz-Carlton Ras Al Khaimah, Al Hamra Beach.

We are delighted to know that you enjoyed your stay at our beautiful beach resort and that you found the private villas to be of comfort. It is very pleasant to read that our service and facilities gave you an unparalleled staycation experience.

I have shared your comments with our team, and we all sincerely look forward to welcoming you back to The Ritz-Carlton in a not so distant future.

With kind regards,
Amit Arora
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2018 via mobile

We arrived around 5pm and were checked in right away. The man checking us in reported they had changed our room and it was ready for us. We were given Villa 1. When we entered, the room was what I had imagined but my husband was less than pleased. Our bathroom had the toilet in the shower, it was odd. We also only had one sink. The outdoor table did not have chairs. Our private pool looked out on the beach but the view was blocked by soccer nets and everyone walking by to the restaurant walked in front of our Villa. I called the front desk to voice our concerns. All I said was we were not pleased with our villa. The woman said she would speak with her manager. 15 minutes later I got a call from Layla, she informed us we could not be moved that night but would be moved the next day. They never questioned why we did not like the room which led us to believe they had complaints about Villa 1 before.

That evening we ordered room service. We were told it would be 40 minutes after 75 minutes I called due to no food. The staff who answered had no idea, we were called back and told there was a mix up and our food would be there in 20 minutes. They comped our meal. The meal itself was very good.

The next day around 2pm they reported they could move our room, a staff member took our bags and reported housekeeping was finishing up the new room and they would take us there in 20 minutes. An hour later still no one came for us. I called and they reported another miss understanding and came to take us to our new villa.

Now in Villa 33, everything was perfect exactly what we had pictured. We were now the furthest Villa and most private. It was amazing. It is so beautiful there. We spent 3 relaxing days. The resort is so small (32 Villas) that you rarely see other guests and feel like you are there alone. A very unique property. Great for a couples getaway.

Despite the mix ups the staff were all wonderful and eager to help you.

We went to the Shore House restaurant, one night. It was extremely pricey and the prices on the menu were not accurate, it appeared the sides were included with the main dishes as no prices for the sides or sauces were on the menu but when the bill arrived they charged for both the sides and sauce. Once pointed out they removed it from the bill and reported they were printing new menus.

The resort is located close to the al Hamra golf club. There are 3 restaurants there and we had the rest of our meals there. You can walk there or take the ferry. We also discovered our last day that there is a ferry that stops at 4 destinations including the Marina so you can explore more of the area if you choose.

We used our 3 free nights from the Ritz Carlton card and it was definitely a great redemption. We had a great time.

The few mix ups were likely due to the resort being opened very recently. The staff is well trained and willing to fix problems quickly.

Ras al Kahima is located an hours drive from Dubai and is a great escape from the City. We would definitely return to this resort when visiting the UAE.

Stayed: April 2018, travelled as a couple
Thank TravellingBecca916
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheRitzCarltonRAK, General Manager at The Ritz-Carlton Ras Al Khaimah, Al Hamra Beach, responded to this reviewResponded 21 April 2018

Dear TravellingBecca916,

Thank you so much for taking the time to share your comments regarding your recent stay with us.

I sincerely apologize for the shortcomings you faced during your stay. It is through comments like yours that we can improve our services, products and facilities and we are grateful that you give us the opportunity to do so.

It brings me great pleasure to read that the issues were resolved and you were happy with your overall stay. We look forward to welcoming you back to create merrier memories at The Ritz-Carlton Ras Al Khaimah, Al Hamra Beach.

With kind regards,
Amit Arora
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2018

I spent 5 nights at The Ritz Carlton in early March after they'd just opened. The hotel is an all-villa property with a little over 30 villa's. That means that it's never crowded.

Positives: one of the largest, if not the largest area per villa in the UAE. The room itself is actually not that big, but you have massive private garden with two day beds, a pool, an outdoor shower and outdoor bathtub. Very friendly staff. High quality design in the room. Very comfortable bed. Good food. Free shuttle to the sister Al Wadi-resort to explore the desert.

Neutrals: gym is very small, just two rooms with very little equipment. Only one restaurant, but you can easily walk to other options nearby. I don't get the outside bathtub. Most gardens are open so you would have to keep on your bathing suit, and then why not use the pool? Pool very warm, I could only imagine how hot it would become during summer months.

Negatives: when we arrived the airconditioning in our room was not working making it unbearably hot. They spent about 2 hours trying to fix it and we were then moved to another room. Since we were one of the very few guests arriving, I still don't get why this was not checked beforehand.
Complete lack of privacy in the bathroom. We see this more often: the more luxurious the hotel, the more open the bathroom seems to be. I love my wife but some bodily functions are best kept private, and that is pretty hard when the toilet is only a few meters from the bed.

Room Tip: Rooms far away from the main building are the most private
  • Stayed: March 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank danielkegel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheRitzCarltonRAK, General Manager at The Ritz-Carlton Ras Al Khaimah, Al Hamra Beach, responded to this reviewResponded 17 April 2018

Dear danielkegel,

Thank you very much for sharing your experience with us.

I apologize for the inconvenience you faced during you stay. We sincerely hope for the opportunity to welcome you back to The Ritz-Carlton Ras Al Khaimah, Al Hamra Beach for a more seamless experience.

Please feel free to contact me at amit.arora@ritzcarlton.com upon making your future booking.

Thank you once again for your feedback.

With king regards,
Amit Arora
General Manager

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Reviewed 7 April 2018

The experience, setting, service was amazing, you first arrive by boat to your private villa, and then you really disconnect.
We were super pampered while there and everything was flawless, from the fresh fish served at their restaurant, the spa with breath taking views on the sea, the morning yoga session by the beach, the wildlife living in the sea around, etc. :)

  • Stayed: March 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Dayvan_Chris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheRitzCarltonRAK, General Manager at The Ritz-Carlton Ras Al Khaimah, Al Hamra Beach, responded to this reviewResponded 11 April 2018

Dear Dayvan_Chris,

It was an absolute pleasure to read about your recent stay at The Ritz-Carlton Ras Al Khaimah, Al Hamra Beach!

We are delighted to hear that you enjoyed your stay, from the food to the beautiful beach views.
Please let us know when you plan to visit us again, in the near future. We are looking forward to welcoming you back to our beautiful beach resort!

With kind regards,
Amit Arora
General Manager

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Reviewed 7 April 2018

The Ritz Carlton Ras Al Hamra Beach is an unforgettable experience. We visited as a couple for 5 nights. Although we arrived late in the evening, we were greeted by a friendly team who made the check in experience smooth and quick. Athulya, the concierge who had reached out to me prior to arrival to ask if I needed anything, was extremely helpful and responsive. Emmanuel was another associate of the hotel who was incredibly helpful and generous when it came to straightening out a couple of questions/issues that I had.
The exterior of the private villa had enormous windows to allow sunlight in, while the interior was spacious and intimate, perfect for couples but most likely too small for a family. The villa includes a private infinity pool and bathtub outside, which is where we spent the majority of our time. Even though the beach was just a few steps away, it was second thought next to the pool, which was kept at a perfect temperature.
The breakfast buffet had a great variety of choices, and all food was of good quality and fresh. There are a couple of choices for dining outside of the resort. However, we never had the urge to leave and only spent one night outside of the resort.
Service was responsive and very friendly. Each day, cleaning staff consistently came by and cleaned the room to Ritz Carlton standards. The royal family had booked the beach area for a concert/celebration one evening; even though the music and noise was loud, the hotel provided fresh tea and a handwritten note, which was a thoughtful gesture.
I would recommend this hotel to any couple that needs a quiet, spacious getaway to wind down. Although there aren’t many activities around the area, the privacy and intimacy are perfect for relaxing. We probably saw six other guests throughout our entire stay, which was a huge plus. Overall a fantastic and unforgettable stay.

Cons: a little far from Dubai. Additionally, the location on the google maps shows the resort to be just north on a separate bay from where it actually is, which can make it difficult to find for guests or taxi drivers who are unfamiliar with the area.

Room Tip: Rooms at the farthest end of the resort, away from the main building are the most private
  • Stayed: March 2018, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Patrick F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheRitzCarltonRAK, General Manager at The Ritz-Carlton Ras Al Khaimah, Al Hamra Beach, responded to this reviewResponded 11 April 2018

Dear Patrick F,

Thank you for taking the time to review your stay with us.

I am very pleased to hear that our Ladies and Gentlemen, especially Athulya and Emmanuel contributed to creating an unforgettable experience for you.
It is a delight to read that you enjoyed your time at our beautiful beach resort and that you found our private pool villas to be of comfort.

We hope to see you again very soon to create more memories at The Ritz-Carlton Ras Al Khaimah, Al Hamra Beach.

With kind regards,
Amit Arora
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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