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RM 334
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Breakfast included
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24 - 29 of 621 reviews
Reviewed 19 January 2017

On the positive side, there was a/c in our room and the hotel was clean. On the negative side, my sister had booked what was called a suite with beautiful photos that did not match what we got. What we got was a small room stuffed with three beds in it.

Date of stay: December 2016
  • Trip type: Travelled with family
    • Cleanliness
    • Service
Thank 887maud
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ROYALCOLONIA, Director Comercial at Royal Hotel, responded to this reviewResponded 19 January 2017

Thank you for taking the time to share your opinion. We always appreciate receiving the constructive feedback from our guests. We deeply regret that your room was not fully according your expectations. The hotel is being gradually renovated.
Actually, 11 new rooms will be available by the end of the year.
Looking forward to having the opportunity to guest you in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2017 via mobile

As a seasoned traveler I can tell you that I have stayed in different hotels world wide both economical to luxury level. I give this hotel a 3 star review for the following reasons:
Pros:
-Convenient location close to everything walking distance, location big points.
- First floor common area adorable, common balcony, living room with couches, tv, bar stools to sit on, BYOB( Bring Your Own Booze Booze), communal kitchenette with fridge and freezer, very cute common area. Kept nice and clean.
-Great pool area, again very clean with lounge chairs and tables, nice area to hang out.
- Main lobby, hotel rooms and all common area kept very clean. The cleaning staff also very good cleaning. Excellent job ladies.
- bathroom, nice but small but it was good enough for me, clean, good shower and water pressure.

Cons:
- Internet down most of the time there which meant TV majority of my time. When asked about when it will go up, answer, when it goes back up. I get that however your price included internet and TV which you failed to deliver or accommodate for. Wasn't happy with that customer service or answer. I see that as a systematic problem doubt it was a one time occurrence.
- Guest Room: Lots of people complained here about the dated rooms however I saw that they were upgrading some rooms so hoped for the best, obviously mine was not one of those. Squeaky dresser, crammed against the bed so it was hard to get to. Every time you opened that doors it made an awful squeaky howl. It was annoying. Greece those cabinets would help. They were very small, hard to move around for 3 people room.
- breakfast: good breakfast however the second day tons of flies in the dining room and they allowed flies to land on the buffet style Continental breakfast, quite disgusting. Put a net on the food please if you can't spray the room to rid of the flies. No one likes flies sitting on there breakfast.
However The breakfast quality was good, fresh and plentiful. I covered mine with napkins but had to keep shooting the flies off, annoying. Recommend. Spray the room prior to opening or put a net on top of the food displayed.

Overall: For a 3 star rated hotel I give it a 3 star rating. Probably would return there but may shop around for another price that guarantees internet tv and has better rooms once I return to Colonia again. Not bad though depends what your must needs are. It satisfied my needs for the purpose of my trip as an average hotel with pros and cons.

Date of stay: January 2017
Trip type: Travelled with family
Thank Gsan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ROYALCOLONIA, Director Comercial at Royal Hotel, responded to this reviewResponded 11 January 2017

Thank you for taking the time to share your opinion. We always appreciate receiving the constructive feedback from our guests. We deeply regret that your room was not fully according your expectations. The hotel is being gradually renovated.
Actually, 11 new rooms will be available by the end of the year.
Looking forward to having the opportunity to guest you in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2017

.....by the pictures on the website. Our room looked nothing like those photographed, it was basic in the extreme, little more than a hostel, but it was at least clean and cool which was a relief as v hot outside. Not a picture or decoration just four beds. The pool was small and very busy. Cold bottled water available for purchase at reception at high prices but we were captive, as it was New Years Eve and most restaurants fully booked after 8 pm. Staff were OK but seemed to work very long hours.

Room tip: Try another hotel!
Date of stay: December 2016
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Gunilla K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ROYALCOLONIA, Director Comercial at Royal Hotel, responded to this reviewResponded 9 January 2017

Thanks for taking the time to write your review and share your experience with other travelers.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2016 via mobile

The hotel was average and maybe a touch below , it has mould around the windows , the first room had to much mould on level 6 we were moved to a smaller room on level 4
Mould was better but not perfect , carpet torn , shower head was bad.
Has ac good ac ,
Breakfast was great and staff was amazing .
Just units are very old with old furniture .
I think if you look you might find a better hotel.
They need to update the rooms.

Date of stay: October 2016
Trip type: Travelled as a couple
1  Thank chriscU5424CE
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ROYALCOLONIA, Director Comercial at Royal Hotel, responded to this reviewResponded 10 October 2016

Thank you for taking the time to share your opinion. We always appreciate receiving the constructive feedback from our guests. We deeply regret that your room was not fully according your expectations. The hotel is being gradually renovated.
Actually, 11 new rooms will be available by the end of the year.
Looking forward to having the opportunity to guest you in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2016

Decent enough hotel and a good value for Colonia. Room was big enough as was the bathroom. Just a little out of date for my taste. Pretty good breakfast buffet in the morning. Free wifi worked well also.

Date of stay: August 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank HoustonMissionTrip
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ROYALCOLONIA, Director Comercial at Royal Hotel, responded to this reviewResponded 10 September 2016

Thank you so much for writting us. It is really important for us to know the opinion of our guests in order to improve our service. We look forward to having you again in our Hotel.

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