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Hoi An Emerald Waters Hotel & Spa
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Reviews (590)
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All reviewsmanager bruceold townexcellent hotelvilla roomthe hotel managerbuilding workfree bikeshighly recommend this hotelhotel bikesa great staypool areaminute walkstaff were amazingwelcome drinkbreakfast was amazingda nangnice pool
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21 - 26 of 590 reviews
Reviewed 2 weeks ago

Would gladly recommend this hotel to anyone that comes to Hoi An, it has been, by far, our favourite place in Vietnam! And staying here was the cherry on top!

We received the same hospitality all through our stay from the fantastic team at the front desk, lobby/bell boys, the team at breakfast & housekeeping.

We had a couple of issues which were attended to so promptly. 1. when we checked in, we had a few mosquitoes in the room. We mentioned it to front desk and within a minute, a lady was equipped with insect repellant 2. our toilet block twice, mostly my 5year old's fault though. This isn't his first (nor last) toilet he'll block unfortunately :( Not only did housekeeping unblocked it for us ever so quickly, they even cleaned & disinfected it before leaving.

Pool was marvellous, so clean & blue! Not a leaf in sight in the pool or around, impressive as there's trees, plants and foliages surrounding the pool. Breakfast was just what we needed to start the day. Variety & made to order noodle & omelette station available.

There is construction currently in progress next door & it was the view we had from one of our windows. We had already known about this from previous reviews & was holding our breathe when there were sets of earplugs provided on the bedside lol! But wasn't even an issue. Didn't hear anything loud enough to even get a mention, think they're past that loud stage.

Staff arranged a birthday day cake for my son, we were so surprised and touched. All the staff knew it was his birthday and greeted him as they went past, felt like we were with family :)

We arrived early at about 8-9am after an overnight train ride to Da Nang and 1ish hour car ride to Hoi An. We were expecting to leave our luggages in the hotel and explore as usual check in is at 2pm. They offered us breakfast (for a fee) and mentioned that we can have early check in once we finished, housekeeping was just cleaning the room :) Winners!

Thanks for having us, your hospitality has been unbelievable!

Room Tip: Stayed in room 222, spacious, pool was out front and breakfast was below our room. Construction was next door but no loud noises from them
  • Stayed: March 2018, travelled with family
    • Value
    • Rooms
    • Service
Thank kareencaguioa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

Had a wonderful stay at Emerald Waters. Bruce, Peter and the team were fantastic and nothing was too much trouble. The hotel was perfectly situated between the ancient town and the beach, which was around 2 ks to either. Located just off the main road made for a quiet nights sleep. The pool was great as was the breakfast. Plenty of choice for all. Not too big so really felt the personal touch. Would recommend to anyone visiting Hoi An. Will most definitely be returning one day! Thanks guys

Stayed: March 2018, travelled as a couple
1  Thank PhilDavidson76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Our group of eight pax stayed at Hoi An Emerald Waters mid-March 2018. The rooms were large and comfortable. Best of all the staff were attentive and did their best to ensure we had everything we needed. They also gave good advice on what we could do in Hoi An. In particular the reception staff Jessi and Lucia were most friendly and helpful. overall an excellent mid-price hotel.

Room Tip: Avoid rooms that face the road. they could be noisy.
  • Stayed: March 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank patrickbgyeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

My husband and I visited this hotel for only two nights but still our stay was long enough for us to appreciate all the efforts the staff put in order to make us feel more than welcome. When we arrived we were first greeted by Lucia who was very kind and knowledgable. She advised us on how to make the most of our short stay and the eco tour she recommended was the highlight of our trip so far.
We had a problem with the room and they did the impossible to give us another one although the hotel was pretty full.
The pool was very clean and the cleanliness was kept to a very good standard.
The breakfast was not very impressive. Good variety but the cooked food lacked some quality. Overall not too bad though.
Please have in mind there is a big construction site next to Emerald Waters that might cause some discomfort. We were out all day so did not really experience this inconvenience.
I would like to thank every single member of the staff for making our stay so lovely.

Stayed: March 2018, travelled as a couple
1  Thank Sonic S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

We spent three nights at the Emerald Waters Hotel in March 2018. We loved every minute! Jenni offered us one of the very best check in experiences we have ever had. Our room was amazing with a comfortable bed, nice bathroom and very clean. They offer an excellent breakfast with both Asian and Western selections including an omelet station. One of our favorite things about the property was the pool area. It’s beautiful and clean with a lot lounge chairs. All of the staff is very friendly and eager to ensure you have a wonderful stay. We can’t wait to stay again.

Stayed: March 2018, travelled as a couple
2  Thank Allenworldtour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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