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“Good resort in Mui Ne” 4 of 5 bubbles
Review of The Cliff Resort & Residences

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The Cliff Resort & Residences
Ranked #10 of 122 Hotels in Phan Thiet
vietnam
Level Contributor
97 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Good resort in Mui Ne”
4 of 5 bubbles Reviewed 3 weeks ago via mobile

Come back again after 4 years. Stayed 2 nights at Azul pool view which was nice decoration and comfortable bed.
The year end party was full of guests and many activities during a night
Services was good and breakfast with many choice from Asian foods.

Stayed January 2017, travelled solo
Helpful?
Thank thaiminhson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Cliff_Mgmt, Guest Relations Manager at The Cliff Resort & Residences, responded to this review, 2 weeks ago
Dear Thaiminhson,

Thank you for taking the time to leave your feedback following your 2nd visit at The Cliff Resort & Residences.

I am delighted to read you enjoyed your stay, you appreciated the service and all our
facilities and that we met all your expectations.

I must agree with you: our bedding is a pure delight! I am happy to inform you that our pillows are available for sell at our shop.

Thank you again for sharing your experience, and we hope to welcome you back in the
near future.

Kind regards,

Marie-Charlotte,
Guest Relations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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622 reviews from our community

Traveller rating
    400
    165
    39
    10
    8
See reviews for
200
224
19
16
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (99)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Vietnamese first
  • Any
English first
East Grinstead, England, United Kingdom
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 4 weeks ago

Stayed here for 8 days after a 2 night stop at Ho Chi Minh. 4 hour transfer from Airport. Beautiful Hotel, very friendly and welcoming staff. Beach Front Setting, Pool and well manicured gardens. We had an apartment suite without views, but very large suite with kitchen area, lounge area, large bed, with a put up single for our son and bathroom with separate shower. Very quiet and peaceful and very close to the town of Mu Ine less than 2k and very cheap Taxi ride. We did not hire mopeds, which is the predominant means for transport. The taxi rides are interesting and something we had to get used to, very erratic especially with mopeds everywhere, literally! Sadly our son sustained a leg injury at the previous hotel but the Nurse was extremely helpful and tended to his wound every day, for which we are very thankful. We had Breakfast only which was the usual western variety and Vietnamese and very good. We ate out most nights in the local town but the food at the hotel was very good and well presented but cost more than in town. They also offered themed nights in the restaurant. On the whole a lovely resort. Check in and out was easy and efficient.

  • Stayed February 2017, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Nicola L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Cliff_Mgmt, Guest Relations Manager at The Cliff Resort & Residences, responded to this review, 4 weeks ago
February 24, 2017

Dear Nicola L,

Thank you so much for choosing to share your holiday experience at The Cliff Resort & Residences with other travelers.

It makes us feel very happy to know that you and your family had a wonderful time here
and that our hotel succeeded on meeting your needs and standards despite your son’s
injury. I am very pleased to read you enjoyed the service provided by our nurse and all
our staff which is what we work hardest at.

It will be a big pleasure for us if we had the chance to accommodate you again and we
promise to offer you and your family a wonderful time to remember!

Warmest regards,

Marie-Charlotte,
Guest Relations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
50 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 14 February 2017

If Mui Ne is the chosen destination for a holiday stay, this hotel is a good choice. Location is very good, direct at a nice part of the sandy beach, yet a bit away from the tourist street noise, but still not too far away. It needs a 1,5-2 km walk, local bus (Euro 0,50 per person), or a cab (Euro 2), to get to the the good restaurants and Lounge bars. Good location for walks along the beach, each direction.

The Cliff Resort staff service is great (all departments), nice staff, well trained. Pleasant, and visible hotel management.

Possibly a fresh up (deep clean enough) of bathrooms and especially showers and floor (painting is ok), would lift the room feel even more (no capex needed for achieving this, just some hard work on elbows and knees). No critics, just a tip.

Room Tip: There are rooms, bungalows and villas for each pocket (budget)
See more room tips
  • Stayed February 2017, travelled as a couple
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Cliff_Mgmt, Guest Relations Manager at The Cliff Resort & Residences, responded to this review, 18 February 2017
Dear Michael H,

We would like to thank you for having taken the time to comment on your recent stay at The Cliff Resort & Residences and we are very happy that overall you have enjoyed your stay with us.

I am very pleased that you found the location suitable for beach walks but most
importantly I am pleased that our staff left you a lasting impression as we work
diligently to offer the best service and a great stay for each guest. It is nice to know
when we have succeeded.

Thank you very much for your remark which constantly help us in improving our standards.

We very much hope to have the opportunity to welcome you back soon.

Warmest regards,

Marie-Charlotte,
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
13 reviews
9 hotel reviews
5 of 5 bubbles Reviewed 10 February 2017 via mobile

I had a good experience at The Cliff!
The room of mine is on the 1st floor, which is nice, large n clean but I think if I stayed on the upstairs, the view would be nicer.
Services are good. They had welcome drink when coming, fruit in the room, chocolate at night and also afternoon tea.
Staff were friendly. They knew how to take care customers!
Breakfast buffet was nice with different choices.
Nice view to take pictures.
Large swimming pool n clean beach.
Btw, I only had a problem with air condition. It was too hot.
However, the staff repaired it quickly since I required.

Stayed February 2017, travelled with family
Helpful?
Thank Nguyễn Thảo H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Cliff_Mgmt, Guest Relations Manager at The Cliff Resort & Residences, responded to this review, 13 February 2017
Dear Nguyễn Thảo H,

Thank you for telling us about your recent stay at The Cliff Resort & Residences.

I am delighted that you and your family enjoyed your stay with us. But what pleased me the most is that you fully enjoyed the service provided by our staff, which is what we work hardest at.

On the other hand I am happy to know that the A/C problem was solved immediately.

We are glad to know that we were able to fulfill your expectations and hope to have the privilege to welcome you back again in the near future.

Warmest Regards,

Marie-Charlotte,
Guest Relations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 9 February 2017 via mobile

We spent 3 wonderful nights in their two bedroom suite and loved every second. The location of the hotel, whilst a 10-15min motorbike (or taxi) from the more happening area with restaurants etc, is the perfect picturesque location right on the beach with gorgeous water views. The hotel has almost everything you need and even provides free bicycle rental which we found was a great way to explore mui ne. The room was a great size for 4 people. The jacuzzi was cleaned daily by housekeeping and Bích Hang (our housekeeper during our stay) always did a great job tidying up the room for us.

The resort offers amazing customer service. Most of the staff really try to engage in conversation with you, even if they only speak a little english. They also really try to assist you as much as they can. We really appreciated the friendly faces of Smith and Anh, who provided great service with a smile which really helped with starting the day on the right note.

My only critique of the hotel was the wifi was a little patchy, especially in the evening when there are lots of people trying to use the wifi. So that could get a little frustrating sometimes. Also the rooms could do with a few extra cooking utensils. Other than that for the price we payed we really believe we got a bargain. Excellent value for money. Should we return to Mui Ne we will definitely stay here again!

Stayed February 2017, travelled with friends
Helpful?
Thank Josephine T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Cliff_Mgmt, Guest Relations Manager at The Cliff Resort & Residences, responded to this review, 13 February 2017
Dear Josephine T,

We would like to thank you for having taken the time to comment on your recent stay at The Cliff Resort & Residences and we are very happy that overall you have enjoyed your stay with us.

We really appreciate your full marks and I am delighted to read that Bích Hang, Smith,
Anh and the entire staff took such good care of you during your stay. Our team strives to deliver the highest levels of personal service and everyone in the team, including the
management, like to engage with our guests at every opportunity.

We do provide bicycles, free of charge, during the day. As you mentioned, it is an easy
and fun way to discover the area.

We apologize for the problem with the Wi-Fi. There is free coverage all over the resort but now and then, the country experienced some issues, I do hope it wasn’t a major issue for you and that you were finally able to use the service.

Do not hesitate to contact directly with us upon your next trip, we will be happy to welcome you and make it unforgettable again.

With my warmest regards,

Marie-Charlotte,
Guest Relations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Cliff Resort & Residences

Property: The Cliff Resort & Residences
Address: Zone 5 | Phu Hai Ward, Phan Thiet, Vietnam
Phone Number:
Region: Vietnam > Binh Thuan Province > Phan Thiet
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #10 of 122 Hotels in Phan Thiet
Price range (per night): RM301 - RM957
Hotel Class:4.5 star — The Cliff Resort & Residences 4.5*
Number of rooms: 123
Official Description (provided by the hotel):
Located in the prime location of Mui Ne, The Cliff Resort & Residences is a brand new 4-star plus resort complex offering a majestic oceanfront setting with breathtaking views and sophisticated services. Situated on a 3-hectare picturesque piece of land, The Cliff consists of: 128 rooms with 95% sea view (beachfront bungalows, panoramic sea view condos & penthouse, beachfront villas with private swimming pool) - meeting room for up to 200 people - Vista Restaurant managed by famous Hoang Yen Restaurant Group - luxurious Zest Spa - The Den Entertainment: mini-cinema, karaoke, billiards, ping-pong... - Recreational facilities include 2 outdoor swimming pools, fitness center and a variety of beach sports: jetski, kayak, kite surfing, wind surfing...Business category: 4-star plus Resort & Residences. Employees in Vietnam: 250 ... more   less 
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