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Reviewed 2 February 2018 via mobile

The special features of the building and the room were not felt much. However, I was able to feel the wonderful feeling of the staff who worked in the building, clean buildings, clean rooms, and "O MO TE NA SHI". I was surprised. It was awfully beautiful, because the hot spring water in the hot spring was very transparent. I thought this beautiful hot water and bathtub for the first time.

Stayed: January 2018, travelled with family
Thank miamivsonny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 September 2016 via mobile

This was our first visit to a ryokan and I think it may have ruined us for any others.

It was the best hotel stay of my life. The staff was incredibly welcoming and responsive to our needs. We had the dining package as well and one person is vegetarian - they adjusted the traditional Japanese multi course dinner to take that into account.

The entire experience was wonderful and so relaxing from start to finish. The room was great- in the evening and morning staff would transform it from a sitting and dining area to a sleeping one using the traditional futons on the tatami mats. Beds were very comfortable with a choice of 6 types of pillows. Bathroom was lovely and well fitted with toiletries. Everything was spotlessly clean.

Our meals were amazing- 10 courses of traditional Japanese cuisine. Breakfast was a choice of either western or Japanese- we tried both and they were great.

There are 4 onsen- 2 open air and 2 indoors. They are hot! But very relaxing and soothing. They are segregated by sex but switch daily so we got to try out all four. Our favorite is the outdoor one surrounded by rocks and a garden. The day we went it was raining lightly and the juxtaposition of the cool rain and hot pool was soothing and meditative.

There is also a private onsen that can be used/rented which could be good for couples.

There is pick up at the train station in Ito and the shuttle runs every half hour most of the day so if you want to go to town or sightseeing it is easy to get around.

Overall, this was a magical experience and the perfect end to our trip in Japan.

Stayed: September 2016, travelled with friends
4  Thank amandarez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2016

4 types of large natural hot spring baths, spacious and traditional guest room, clean and all services with attention to details - no flaw. Our package that included dinner course offered the perfectly traditional Kaiseki cuisine. Needless to say, the surroundings are quite, a perfect accommodation to experience the real Japanese hospitality and a wonderful onsen, which is so, so soothing in tranquillity. The fare including lavish dinner + breakfast is approx. $300p.p. a night ,so it's not so cheap but definitely your expenditure will be paid off with all those beautiful experiences.

  • Stayed: June 2016, travelled with family
    • Location
    • Cleanliness
    • Service
4  Thank Spiranian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 April 2016

We hv stayed in many good ryokans in various parts of Japan, tis one tops it all in terms of service, very professional and warm by everyone of their staff.
From the time of reservation on their website , I have excellent services from their reservation manager Ms Fujiko Horie, she speaks english. We drove from shuzenji to Ito. Stayed in the deluxe japanese room on the 4th floor, very big and clean, good lighting and with separate room and sitting areas, very clean bathroom. Nice view from balcony . the Kaiseki dinner and breakfast was excellent , served by Ms Himoti in the room. The public onsen is quite big with view of Ito . The private family onsen (50 mins booking) is good. The lobby is nice with beautiful garden. Overall tis traditional ryokan hotel has far exceeded our expectations. Highly recommended. rated 5 stars.

Room Tip: take the kaiseki meals pkg. choose high floor for better view of Ito .
  • Stayed: April 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank ngeeang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seizanyamato, お客様担当マネージャー at Seizan Yamato, responded to this reviewResponded 14 April 2016

Dear Sir, thank you so much for sending us your feedback after your
recent stay at our Seizan Yamato.
I remember your well !!
We are very happy to read your positive reply and hope to welcome you
again.
We will share your compliments to all of our staff.
Best regards,
Arigatou gozaimasu.
Seizan Yamato

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2016

We were looking for a Ryokan experience with modern luxury amenities and Seizan Yamato was a perfect experience!

The service was outstanding, right from being picked up at Ito station to being greeted in the lobby and given our yukatas to wear. We stayed in a traditional Japanese room with tatami mats and a small balcony. At night they roll out futon to sleep on. The room itself was lovely and had a nice bath as well. We didn't get the rooms with their own outdoor, private onsen, but those are available if you want the ultimate in convenience.

The hotel featured a large onsen for guests with two gender segregated onsen areas. They are switched every day by gender so women and men get to see both baths on their days. One has a larger outdoor onsen and they both have gorgeous indoor onsens. The changing areas and showering cubicles were all very luxurious and felt like a quality spa experience. Like all Japanese onsen, you are required to be naked and shower thoroughly before entering the baths themselves. Fortunately, there was rarely a crowd in the onsen and we were often alone in them.

The hotel has a dinner/breakfast add on option for the full ryokan experience that we unfortunately didn't do. If you get it, you get served your meals in your hotel room. It is expensive, but they appeared to be very large and gourmet kaiseki meals.

While they provide a free shuttle from Ito station, we found it an easy 1.5 mile walk to go to downtown Ito or the beach if you don't want to wait for the shuttle or take a taxi.

  • Stayed: March 2016, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Sean M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seizanyamato, お客様担当マネージャー at Seizan Yamato, responded to this reviewResponded 15 April 2016

Dear Sir & Madame,
We would like to thank you for your kind words regarding your stay at
our Seizan Yamato.
We are encouraged very much !!
Please come again and enjoy traditinal onsen .
All the best. Arigatou gozaimasu.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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