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All reviewsbusiness tripexcellent hotelrain showerlobby barguest relationsbreakfast buffetturkish bathwonderful staysteam roomcentral locationgreat spaspa centerbusiness travelersushirooms are spaciousvisiting almatynon smoking room
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Reviewed 29 January 2018

We spent a night at the Rixos hotel and enjoyed our stay very much. Our room is spacious, comfortable and tastefully decorated. The balcony has a pleasant street view. Bathroom is clean and rain shower works great. We spent a lovely day relaxing at the hotel. Dinner at Brassier restaurant was terrific. Breakfast has a wide selections and choices. Highly recommended.

  • Stayed: September 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Caroline D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zakaria T, other at Rixos Almaty, responded to this reviewResponded 30 January 2018

Dear Mrs. Caroline D,

Thank you for your kind words and the time you took to share them with us. We are so glad that you enjoyed our hospitality, room cleaning, accommodation and dinner in Brasserie Restaurant.

Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations.

We look forward to welcoming you back to our hotel in the future.

Best Regards,
Zakaria Tamni
Director of Rooms and Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 January 2018

Very nice hotel and a positive experience from beginning to end. Nothing too much trouble for the professional and helpful staff. The hotel itself is modern without being super-chic, with spacious rooms, great bathrooms, free wifi, satellite TV....everything you need. Room service came within 20 minutes of ordering, and the location is very central and convenient. Would happily stay again.

  • Stayed: January 2018, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Bennelong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zakaria T, Front Office Manager at Rixos Almaty, responded to this reviewResponded 28 January 2018

Dear Mr. Bennelong,

First of all, we would like to thank you very much indeed for your warm comments about our hotel services and facilities, and for choosing Rixos Almaty while you visited our city.
We are happy that you enjoyed the comforts of your room and the central location of the property.

Your comments will be shared with our team members accordingly and we will be looking forward to welcome you back in the near future.

All the best,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 January 2018

When I arrived at Almaty, we just noticed that our luggage did not arrived with us.
so i asked help to gues relations supervisor and she called many times to airline company to solve the issue.
finally after long trial, she has solved luggage issue, we we could able to focus on our business trip.
i really appreciate her attitute to customer with respect.

  • Stayed: January 2018, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank leeR3847IW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zakaria T, Front Office Manager at Rixos Almaty, responded to this reviewResponded 27 January 2018

Dear Mr. LeeR3847/W,

Let us first thank you for choosing our hotel and sharing your feedback on Tripadvisor.
We are delighted to read that our staff were able to assist and resolve the issue with your luggage. It is really great that you found the guest relations department very helpful. I am glad to hear you have been satisfied with your stay at Rixos Almaty.

Thank you again for your time to review us and we will be looking forward to welcome you back in the nearest future.

All the best,

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Reviewed 25 January 2018

This is very good hotel and luxury. the morning buffet is so good~ and the service and staff is the number one kind/ especially the guest relations Alua is very kind they try to solve problem as the best. hope it help to choose hotel~~~

  • Stayed: January 2018, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Nik K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zakaria T, Front Office Manager at Rixos Almaty, responded to this reviewResponded 27 January 2018

Dear Mr. Nik K,

Thank you so much for your kind review. We are very glad that you have had a pleasant stay at Rixos Almaty and that you were especially pleased with our guest relations supervisor Alua. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay.
Again, thank you. We will be happy to host you in the nearest future.

With all the best,

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Reviewed 23 January 2018

Very nice hotel located in the upper part if Almaty. Rooms are clean and one would get the overall feeling of 5 star hotel experience. I loved the SPA section and the GYM. As I have a chance to compare to Rixos in Astana, I personally prefer Almaty one, as it looks newer and a bit better overall. The breakfast is nice and it has an open area where one can enjoy sunshine from April till October.

Stayed: October 2017
Thank Andrey G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zakaria T, other at Rixos Almaty, responded to this reviewResponded 24 January 2018

Dear Mr. Andrey G,

Your recent review made our day! Thank you very much indeed for your warm and positive comments about our hotel and most importantly for selecting Rixos Almaty for your accommodations during your visit to our city.

We would love to have the pleasure of seeing you again as a regular guest.

Sincerely Yours,
Zakaria Tamni,
Director of Rooms and Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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