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Reviewed 21 July 2020 via mobile

hye ther...im syafieq from kelantan ..we just booked today...actually we going to singpore...but have some issue from singpore side...so we choose citrus hotel for 1night...here citrus hotel was really good wonderfull & awesome...the price per night very cheap...u all can booked here if u travelling here...u will enjoy d enviroment of citrus hotel...thank for Jasvin Singh & his staff for being polite with us...we very enjoyfull staying 1 night here...we will come again to booked here again &again ...thanks u very much for ur kindness....im glad to knoe u Sir Jasvin Singh..hopefully will meet again...cheers

Date of stay: July 2020
Trip type: Travelled with friends
2  Thank syafieq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Manager, General Manager at Citrus Hotel Johor Bahru by Compass Hospitality, responded to this reviewResponded 23 August 2020

Dear Syafieq,

Thank you for the great review & compliments given of our hotel & myself! We are glad that you enjoyed your stay and hope to see you again very soon.

Stay safe & healthy
Best Regards,
Jasvin Singh
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2020

Hotel is strategically located within walking distance to City Square Mall, JBCC, CIQ and the bazar karat. Staff is friendly and accommodating. Room is basic and clean. Will definitely stay here again in future.

Date of stay: February 2020
    • Value
    • Cleanliness
    • Service
1  Thank Elaine L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Manager, General Manager at Citrus Hotel Johor Bahru by Compass Hospitality, responded to this reviewResponded 10 April 2020

Dear Elaine L,

Thank you for your time & effort in providing us "Great Location & Friendly Staff" review of Citrus Hotel JB on one of the famous traveler site

We are glad to hear that you enjoyed your stay with us especially the hotel facility and cleanliness which is the main priority in demonstrating our excellent hospitality services.

Once again thank you for choosing us & we hope to see you soon

Stay Safe & Healthy

Warmest Regards,

Jasvin Singh
Hotel Manager
Citrus Hotel JB

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 February 2020 via mobile

On friday 28 feb upon checking in by a male staff i was given a twin bed when I actually pre book a large bed, no reasons was given but i was told to wait abt an hour if i wanted a room with a large bed, assuming the room was not cleaned yet I understood so I suggested if i can put my luggage and had lunch first but the unhelpful and arrogant staff replied “no” once i checked in i was unable to change my room so i was left with no choice, this is ridiculous so i took up the room with twin bed
The hotel claimed the rooms were newly renovated but i was shocked to see stained carpets on the walkway and broken fixtures in the toilet . I don’t recommend staying in this hotel and for the same price i would rather go for Bagus Hotel opposite komtar, the management should look into their staff behavior and dont bee too rigid

Date of stay: February 2020
Trip type: Travelled solo
Thank 849mohdr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Manager, General Manager at Citrus Hotel Johor Bahru by Compass Hospitality, responded to this reviewResponded 10 April 2020

Dear 849mohdr,

Our sincere apologies for the unpleasant stay you have had with us, your comments and reviews are noted and thanking you for giving us to address the concerned areas where we will surely address and rectify.

Once again, please accept our sincere apologies and hoping to welcome you and have another opportunity to serve you better.If you are planning your trip to JB, Pease do leave me a note at hm@citrushoteljb.com and I shall personally arrange the room for you

Yours Sincerely & stay safe

Warm Regards

Jasvin Singh
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2020

good location , beside train stasion and mall. so can find foof easy,but still under renovation so still some construction in the hotel, but overal ok for the price, easy to find food around the hotel

Date of stay: October 2019
Thank sevensolutions
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Manager at Citrus Hotel Johor Bahru by Compass Hospitality, responded to this reviewResponded 13 February 2020

Dear Seven Solutions,

Greetings from Citrus Hotel Johor Bahru City Centre,

Thank you very much for your positive comments. We're truly delighted that you've enjoyed your stay with us.

The hotel's unique selling proposition is the location and we're truly blessed to have easy access to Singapore Customs and City Square, complemented with good public transportation and street food galore, all within walking distance.

Dear Seven Solutions, we thank you once again for your valuable comments and look forward to welcoming you again to our hotel, rest assured you'll have a pleasant stay and a memorable experience with us.

" Have An Awesome Day "

Thank you & be well,

U.Vijaayanathan

Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2020 via mobile

really really close to JB Central it just 5 min away and the mall just across the street.
the room really spacious, and clean.
they give you toothbrush, toothpaste, soap, shampoo and conditioner, towel and hairdryer are available.
the receptionist really friendly, but the elevator was really small, it only fit 4 people with luggage.
when i came to visit they're doing construction, so some space are quite not ready to use yet, the are some piles of cement outside which is dusty cause when i come it's quite windy that day.
the room is really great for such a price.
re book? yes sure.

Date of stay: January 2020
Trip type: Travelled with family
1  Thank ginaiskandar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Manager at Citrus Hotel Johor Bahru by Compass Hospitality, responded to this reviewResponded 28 January 2020

Dear Ginaiskandar,

Greetings from Citrus Hotel Johor Bahru City Centre,

Thank you very much for your positive comments. We're truly delighted that you've enjoyed your stay with us.

Indeed, our greatest strength in our dynamic organization is our associates, they'll go the extra mile to ensure, our guest comfort, ease, and satisfaction remain utmost paramount to us. We have always focused and emphasized on our cleanliness standards. In addition, our clean and comfortable guestrooms and, the breakfast selection is surely a value for money.

The hotel's unique selling proposition is the location and we're truly blessed to have easy access to Singapore Customs and City Square, complemented with good public transportation.

Dear Ms.Ginaiskandar, we thank you once again for your valuable comments and look forward to welcoming you again to our hotel, rest assured you'll have a pleasant stay and a memorable experience with us.

" Have An Amazing Day "

Thank you & be well,

U.Vijaayanathan

Hotel Manager

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