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Dyson S

NEW EXPERIENCE

5.0 of 5 bubblesReviewed 18 Sept 2017via mobile
The hotel has a very welcoming feeling when you walkin. From the Security, n Bellman. Front office makes feel welcomed and service superb. Rooms are really good. It is a special place away from home. It is away from town and gives you peace and a great feeling with all the staff. Food is really great.
Date of stay: August 2017
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM-Gagan-Singh, General Manager at Renaissance Johor Bahru Hotel, responded to this review
Responded 19 Sept 2017
Dear Dyson S,

Many thanks for your review and rating. We're most glad whenever we have happy guests and we always do our best to deliver excellent services and products. Service, comfort and security is essential in making a stay pleasant and wonderful thus our team are well trained to deliver the 5 star experience.
Food is also very important therefore our chefs are sure to spoil our diners with a wealth of dining option that taste good.
We hope you will continue to choose our hotel should you happen to travel to Johor again.

Regards,
Gagan Singh
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,586)
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All reviews the club lounge wan li ms shirley pasir gudang chinese restaurant dim sum breakfast buffet junior suite welcome drink local food jb town f b upon check pleasant stay front office nasi lemak city square
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Reviewed 15 September 2017 via mobile

I have a gathering with my girlfriends from KL and Singapore hence we booked the Renaissance JB as the meet up point. At first we wanted to have lunch at the Korea restaurant next to the hotel but decided to try their all you eat dimsum which turn out to be the great choice as it's just at the lobby and really value for the price we paid.
I would like to thumb up for the great service particularly the staff who I forgot his name the BLD cafe for his attentiveness I leave my hand phone and managed to return to me in time. A big thank you and will be back when I plan for my holiday in JB!

Date of stay: September 2017
Trip type: Travelled with friends
1  Thank Laurenloh4580
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM-Gagan-Singh, General Manager at Renaissance Johor Bahru Hotel, responded to this reviewResponded 18 September 2017

Dear Laurenloh4580,

Appreciate your review on our hotel and the Wan-Li Chinese restaurant. We're glad that you were satisfied with our Dim Sum offerings and indeed, it is the pride of Wan-Li. Our chefs are very passionate in serving a variety of cuisines and happy to delight our diners.
As a 5 star hotel and part of Marriott, our ambassadors are proud to attend to our guests needs and providing assistance in times of need. Just as you enjoyed staying with us, we too enjoy having you with us and we hope to see you again.

Regards,
Gagan Singh
General Manager

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Reviewed 15 September 2017 via mobile

I often travel to JB for business but daytrip. My wife booked night at Renaissance JB so we can visit our friends who stay in Permas Jaya. It's a hotel located near to the highway and surprising many cafe and restaurant at this area. It's really value for money for the 5 star hotel!

Date of stay: September 2017
Trip type: Travelled on business
2  Thank Hong_Glory_Ent
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM-Gagan-Singh, General Manager at Renaissance Johor Bahru Hotel, responded to this reviewResponded 18 September 2017

Dear Hong_Glory_Ent,

Thank you for your short yet sweet review. We're always enthusiastic to be of service to our beloved guests. Indeed there are abundance of eateries within the area and if you ever need any recommendations on places to visit, our Navigators are delighted to assist you.
Do visit us again should you happen to be in Johor Bahru, for a 5 star experience.

Regards,
Gagan Singh
General Manager

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Reviewed 15 September 2017

I recently took a trip down to JB for a vacation and choosing Renaissance Hotel was one of the best choice for this relaxing trip during the long Merdeka weekend! The front desk staff was helpful with my queries around Johor and check in to the wonderful and clean room was a breeze. Everything here seems like a 5 star Marriott hotel until I got the chance to experience the buffet at Café BLD that is out of this world! Truly one of the best buffets that I have had from the selection to the taste of the food. There were just to many varieties to try them all but never seen or experienced a breakfast and themed buffet dinner like this. I will definitely come back for the Food that made a huge and great difference to my stay in this hotel. Many thanks to Mr Lawrence at the bar that helped keep me company during my 2 nights stay there. Will be back guys!

Room tip: Poolside rooms are always recomended!
Date of stay: September 2017
  • Trip type: Travelled solo
    • Value
    • Rooms
    • Service
2  Thank wengo662
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM-Gagan-Singh, General Manager at Renaissance Johor Bahru Hotel, responded to this reviewResponded 18 September 2017

Dear Weng O,

Many thanks for your review and rating. We are so happy that you had a rather great stay with us and indeed as a 5 star hotel, we strive to provide excellent services and products to our dearest guests and making their stay as wonderful as possible.
Your kind words for Lawrence is well received and we appreciate your keen recognition for his good deed. We certainly can't wait to have you with us as we enjoy welcoming familiar faces to our hotel.

Regards,
Gagan Singh
General Manager

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Reviewed 15 September 2017 via mobile

Checking in was fast, room was clean & spacious, the breakfast was marvelous & lots of choices..not forgetting the very friendly staff around. Thumbs up!

They are in the midst of enhancing exterior look! Can't hardly wait for it. Definitely will come again and recommend this hotel to my friends and family.



Date of stay: August 2017
Trip type: Travelled as a couple
2  Thank RizqCarl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM-Gagan-Singh, General Manager at Renaissance Johor Bahru Hotel, responded to this reviewResponded 18 September 2017

Dear RizqCarl,

Appreciate your review and ratings. Indeed we are keen on completing our paint job for the exterior. As a 5 star hotel, we do our best to ensure the best service and products are delivered to our valued guests in making their stay a great experience.
Please do visit us again and we look forward to welcoming your friends and family as well.

Regards,
Gagan Singh
General Manager

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Reviewed 14 September 2017 via mobile

Check in
Smooth. Ease. Staff was very helpful. Their attire should be more formal. Welcoming greeting is nice. If only the hotel could change the person who are guarding the main entrance with local rather than foreign worker, it could be better. Surely you want to have Malaysian feelings when you are in Malaysia.

Parking
Ample parking space. Have many level. Need to change elevator is quite a journey there. Especially when travelling with elders.

Elevator
Very fast and smell nice.

Walkaway
Just suggesting the hotel could change the fragrant. It smell like you are in the hospital rather than the hotel. Antiseptic i think. Just my two cent.

Room
Nice room with nice view. The mattress was comfort and clean. Spacious. You are in Malaysia, but still can overlook Singapore through the window.

Bathroom
Clean! Smell nice also.

Breakfast
It just haven in the morning! Vast range of food. Everything is there, except for bread pudding (haha). Even have grill in the morning! Fresh juice! Name it and it is there!

Other food (outside)
By walking also have many selection of food restaurant nearby. If want to go to Senibong, less than 5 minutes drive from the hotel.

Will come back again! Surely!

Date of stay: September 2017
Trip type: Travelled with family
1  Thank azlanahmad
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM-Gagan-Singh, General Manager at Renaissance Johor Bahru Hotel, responded to this reviewResponded 18 September 2017

Dear azlanahmad,

Thank you for walking through your experience with us and it's nice that you had an overall pleasant stay at our hotel. We do our best to uphold ourselves as the only 5 star hotel in Johor Bahru and our ambassadors are ever passionate in delivering excellent services to our beloved guests. We're glad to provide comfortable rooms and food for our guests to relax and savor. We certainly look forward to welcome you back in your next visit for yet another wonderful staycation.

Regards,
Gagan Singh
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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