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Soya_Chen
Kuala Lumpur, Malaysia

Best Hotel in JB

5.0 of 5 bubblesReviewed 21 Sept 2017
This hotel is the best hotel in JB! The beds in the room are very comfortable and spacious. The breakfast was super delicious! My girlfriend loves RENAISSANCE JOHOR BAHRU HOTEL and we will definitely be back!
Date of stay: September 2017
Trip type: Travelled as a couple
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM-Gagan-Singh, General Manager at Renaissance Johor Bahru Hotel, responded to this review
Responded 25 Sept 2017
Dear Soya_Chen,

Highly appreciate your review and good ratings. We're glad to be the best hotel for you and our valued guests. We will continue to endeavor as the number one 5-star hotel in Johor Bahru while delivering excellent services and products.
Just as you had the joy of staying with us, we too enjoyed having you with us and certainly look forward for your next visit.

Regards,
Gagan Singh
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,585)
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Reviewed 21 September 2017 via mobile

I stayed at the Renaissance Johor Bahru hotel over the weekend. I had an incredible stay and the whole experience was pleasant. The hotel prepared a special surprise for my wife's birthday. They laid rose petals to form a "Happy Birthday" word on our bed and placed a framed photo of us on the bedside table. There were also a birthday cake and small bites. We were thrilled! Througout the stay, the service from different departments were also great. Front Office, Housekeeping, Communications were prompt in answering and delivering items we needed. Breakfast spread was amazing. A special thanks to Magdeline and Esther (Front Desk Agent) for making our stay memorable!

Date of stay: September 2017
Trip type: Travelled as a couple
2  Thank ZengdiNg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM-Gagan-Singh, General Manager at Renaissance Johor Bahru Hotel, responded to this reviewResponded 22 September 2017

Dear Zeng Di N,

Appreciate your review and generous rating. We're especially glad to be part of your celebration and we're happy that we could assist in making your moment a memorable one. Being a 5 star hotel, we strive to uphold our standard by continuously delivering excellent services to our valued guests.
Your kind words for Magdeline, Esther and the team is well appreciated an we're sure just as you enjoyed their services, they too had the joy of attending to your needs.
We hope you will continue to choose Renaissance Johor Bahru as your place for any occasion should you happen to be in Johor and we look forward to welcome you back.

Regards,
Gagan Singh
General Manager

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Reviewed 21 September 2017 via mobile

Love the room and the beds are really comfy!! The hotel breakfast was amazingly good too! This hotel is nicely located around cafe, bars, Kopitiam, 7-Eleven and Aeon mall! The only downside is the window mirror was a little dirty. Proper maintenance is needed in this area..

Date of stay: September 2017
Trip type: Travelled with family
Thank dingsls
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM-Gagan-Singh, General Manager at Renaissance Johor Bahru Hotel, responded to this reviewResponded 21 September 2017

Dear Shirley D,

Your review is well received and we thank you for staying with us. We're glad that you enjoyed our breakfast buffet and had a good relaxation in our room. Your feedbacks on the mirror is highly noted and our team will definitely improve in this area.
We hope you will continue to choose Renaissance Johor Bahru as your destination for comfort and relaxation should your travels bring you to Johor Bahru.

Regards,
Gagan Singh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2017 via mobile

The hotel has a very welcoming feeling when you walkin. From the Security, n Bellman. Front office makes feel welcomed and service superb. Rooms are really good. It is a special place away from home. It is away from town and gives you peace and a great feeling with all the staff. Food is really great.

Date of stay: August 2017
Trip type: Travelled with family
2  Thank Dyson S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM-Gagan-Singh, General Manager at Renaissance Johor Bahru Hotel, responded to this reviewResponded 19 September 2017

Dear Dyson S,

Many thanks for your review and rating. We're most glad whenever we have happy guests and we always do our best to deliver excellent services and products. Service, comfort and security is essential in making a stay pleasant and wonderful thus our team are well trained to deliver the 5 star experience.
Food is also very important therefore our chefs are sure to spoil our diners with a wealth of dining option that taste good.
We hope you will continue to choose our hotel should you happen to travel to Johor again.

Regards,
Gagan Singh
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2017 via mobile

I have a gathering with my girlfriends from KL and Singapore hence we booked the Renaissance JB as the meet up point. At first we wanted to have lunch at the Korea restaurant next to the hotel but decided to try their all you eat dimsum which turn out to be the great choice as it's just at the lobby and really value for the price we paid.
I would like to thumb up for the great service particularly the staff who I forgot his name the BLD cafe for his attentiveness I leave my hand phone and managed to return to me in time. A big thank you and will be back when I plan for my holiday in JB!

Date of stay: September 2017
Trip type: Travelled with friends
1  Thank Laurenloh4580
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM-Gagan-Singh, General Manager at Renaissance Johor Bahru Hotel, responded to this reviewResponded 18 September 2017

Dear Laurenloh4580,

Appreciate your review on our hotel and the Wan-Li Chinese restaurant. We're glad that you were satisfied with our Dim Sum offerings and indeed, it is the pride of Wan-Li. Our chefs are very passionate in serving a variety of cuisines and happy to delight our diners.
As a 5 star hotel and part of Marriott, our ambassadors are proud to attend to our guests needs and providing assistance in times of need. Just as you enjoyed staying with us, we too enjoy having you with us and we hope to see you again.

Regards,
Gagan Singh
General Manager

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Reviewed 15 September 2017 via mobile

I often travel to JB for business but daytrip. My wife booked night at Renaissance JB so we can visit our friends who stay in Permas Jaya. It's a hotel located near to the highway and surprising many cafe and restaurant at this area. It's really value for money for the 5 star hotel!

Date of stay: September 2017
Trip type: Travelled on business
2  Thank Hong_Glory_Ent
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM-Gagan-Singh, General Manager at Renaissance Johor Bahru Hotel, responded to this reviewResponded 18 September 2017

Dear Hong_Glory_Ent,

Thank you for your short yet sweet review. We're always enthusiastic to be of service to our beloved guests. Indeed there are abundance of eateries within the area and if you ever need any recommendations on places to visit, our Navigators are delighted to assist you.
Do visit us again should you happen to be in Johor Bahru, for a 5 star experience.

Regards,
Gagan Singh
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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