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Ocenneuogh

Wonderful experience of professional service

5.0 of 5 bubblesReviewed 5 Nov 2024
I arrived too early before check out time and though the room wasn't ready the front desk helped me do the registration first so later when the room was ready, which was fortunately still before check out time, I was given the key to enjoy earlier. The room was bayview so it comes with a great view which I can see Sembawang shipyard. There is a choice of various types of pillows but those in the room are already great. The bed is very comfy and the sheets are very smooth. Water pressure, temperatures are just perfect. Loved the towels and the adjustable wall mounted mirror. Aircon temperature is adjustable. TV comes with local channels and a few satellite movie channels. The pool looked great but I did not use it due to a downpour. The gym is very well equipped with all kinds of machines that train different parts of arms, legs, body that I have tried almost all for the first time as I was shy to use when there are too many guys around.
On the whole, service is simply impeccable, especially the reception staff and doormen. Enjoyed my stay thoroughly.
Date of stay: November 2024
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Digital Marketing, Marketing at Renaissance Johor Bahru Hotel, responded to this review
Responded 6 Nov 2024
Thank you so much for your wonderful recommendation and the fantastic five-star review! We're thrilled that you had a wonderful stay with us and pleased to know how much you enjoyed the comfort of our room. It was our pleasure to help create a wonderful experience for you, and we truly appreciate that you love our amenities too.

Your compliment about our service is appreciated by every member of our team and it really motivate us to continue delivering exceptional service to all our guests to ensure they have a delightful staycation with us.

We eagerly await your next visit and the chances to providing you with another exceptional stay.

Best regards,
Digital Marketing
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,585)
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Reviewed 17 October 2024 via mobile

We stayed at Renaissance as part of a group booking. Maintenance issues in some neighbouring hotels tend to show with time particularly bath towels and the bathroom facilities. But at Renaissance we never had this issue. You are on a food street so take your pick of any thing you like local or international. There isn’t much in terms of shopping in the immediate surroundings but Mid Valley mall in 10 min away. This is a pleasant stay with very comfortable beds. If I were to nitpick, I find the shower amenities a bit waxy but it’s an easy fix. We got to experience the Grand Ballroom, it’s probably the best in JB. I really like the chill vibe here, and wouldn’t hesitate to stay again

Room tip: They do an under carriage and boot check when entering the carpark.
Date of stay: October 2024
Trip type: Travelled as a couple
Thank XBSjb41
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Digital Marketing, Marketing at Renaissance Johor Bahru Hotel, responded to this reviewResponded 18 October 2024

Thank you for your time sharing experience with us. We are thrilled to hear that you loved our amenities and providing us valuable feedback. We aim to provide a comprehensive experience for our guests, ensuring they have everything they need for a relaxing stay. We hope you will continue to stay with us and recommend us to others.

Once again, thank you so much for your input that inspires us to continually improve. We look forward to having you back soon!

Best regards,
Digital Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2024

I have really enjoyed my stay. It is always difficult when you travel from the UK the jet lag and time difference get to you. But I have to say the bed and the pillows were really comfortable. The staff in the hotel were wonderful, really friendly and helpful. I felt really welcome at the hotel.
I was working of course but I managed to have two great meals in the Chinese restaurant 👍😊. The staff who maintained the room were great and kept me up to date. Next time I come to JB I will stay here again.

Thank you to you and all the staff here !
Graeme

Room tip: Restaurant was superb in the hotel :)
Date of stay: October 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Graeme1963
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Digital Marketing, Marketing at Renaissance Johor Bahru Hotel, responded to this reviewResponded 18 October 2024

Thank you so much for rating us and share your review. We're thrilled that you had a wonderful stay with us and pleased to know how much you enjoyed the comfort of our room. Your compliment about our services is appreciated by every member of our team. It really motivates us to continue delivering exceptional service to all our guests at the same time ensuring they have a delightful staycation with us.

We’re indeed welcome you back and looking forward to providing you with another comfortable stay.

Best regards,
Digital Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2024 via mobile

I have stayed 5 times at this hotel. Highly recommended. The facilities are well maintained, room is clean & comfy, & staff are helpful & friendly. The area surrounding the hotel is full of with food places & spas. Aeon mall is only 5 mins away.

Date of stay: October 2024
Trip type: Travelled as a couple
Thank timothys458
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Digital Marketing, Marketing at Renaissance Johor Bahru Hotel, responded to this reviewResponded 14 October 2024

Thank you for your time to leave us rating and review. We are truly grateful that you highly recommended to others! It’s our pleasure to receive your continued trust that you have placed in our services and facilities. It is also great to read that our convenient location makes exploring the area easier for you.

Once more, thank you for choosing us. We eagerly await your next visit and the chances to exceed our expectation once more.

Best regards,
Digital Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2024

A shout out to the hospitality staff at the cafe BLD esp shema, zulhlmi and theovy lady at the front receiving guest to the seats (sorry, may have gotten the names wrong). They were excellent in their service. Helped me when I had coffee on me, they remembered my name from day 1. Their service was great, personable and professional.
No complains at all for rooms.except that that it's too cold :)
Location is not the best, but lots of good food around the hotel, really good food.

Date of stay: September 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank feongching
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Digital Marketing, Marketing at Renaissance Johor Bahru Hotel, responded to this reviewResponded 11 October 2024

Thank you for taking the time to leave us a review. Your glowing feedback made our day! It was our pleasure to help create a wonderful experience for you and dedicated to make every guest feel welcome and ensuring they have an unforgettable staycation with us. We'll be sure to pass your comments along to the staff.

Once again, it's fantastic to know how much you enjoyed staying with us. We look forward to welcoming you back for another exceptional stay.

Best regards,
Digital Marketing

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Reviewed 10 October 2024

Been staying quite frequently here. Staff are friendly and helpful. Food here is good too. Very strategically located with many eateries around. If you enjoy finding good deals at pasar malam (night market), I would suggest being in the vicinity on Sunday. The night market is just a stone's throw away from the hotel.

Date of stay: September 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 277jennyk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Digital Marketing, Marketing at Renaissance Johor Bahru Hotel, responded to this reviewResponded 11 October 2024

Thank you for taking a moment to leave us a review. Your glowing feedback made our day! We're delighted to hear that our location was perfect for your needs and you enjoyed the stay with us. Our team takes great pride in providing friendly and helpful service.

We look forward to having you back and encouraging your loved ones to choose us as well, as we're eager to extend our hospitality to them too.

Regards,
Digital Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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