I visited this hotel and had a nightmare! Not worth RM275! The place has many cockroaches! And the room is super old!!! The tv is small and all channels are blur! The toilets are dirty , the mirror is broken, all and slow service, and the staff was cranky!! What's happening???
Dear Ms Jessica,
Greetings from Berjaya Waterfront Hotel Johor Bahru!
We would like to thank you for sharing your feedback with us on TripAdvisor. We truly appreciate hearing from our guest as their comments are valuable to us to continue improving our standards.
Our guests comfort is our top priority and our sincere apologies on the shortfalls encountered pertaining to your room stay experience. This is indeed not the level of service in which we pride ourselves. Further to your review, we are deeply regret for the disappointment that you have faced and appreciate you for bringing this issue to my attention as it is only through guests such as yourself who take the time to share their feedback that we are able to continually monitor and enhance our level of guest experience.
Please rest assured that these areas mentioned will be looked into and we have discussed our shortcomings with the relevant department heads responsible and have taken appropriate measures to avoid recurrence. We are currently doing our preventive maintenance towards our room and we hope to have you back in due time to establish your faith in our product.
We value your patronage and hope that you will give us the opportunity to serve you again in the near future.
Thank you and best regards
Lahvanyah
Executive Secretary
Rooms are ok, hotel service staff was decent with good English, but poor customer service. Got mocked in Malay language , perhaps they didn't realised that I knew their language.
Buffet spread was decent. I sat by the window and noticed oily stains. Couldn't confirm if it was interior or exterior. Bad sight while having breakfast facing the sea :/
Dear Mr Harris,
Greetings from Berjaya Waterfront Hotel Johor Bahru!
We would like to thank you for sharing your feedback with us on TripAdvisor. We truly appreciate hearing from our guest as their comments are valuable to us to continue improving our standards.
Firstly, thanks for addressing that the room condition is okay but however we will get our housekeeping team to rectify the issues as highlighted above with utmost urgency in order for us to undertake further action immediately. As we are located near the Waterfront, our hotel provides view of either facing the sea or the city. Another great area where you can view this stunning sea view is from our coffee house Salt & Pepper Café where you can see Singapore across the Straits of Johor as you highlighted above.
We also would like to thank you for your positive feedback on our breakfast which will be conveyed to our F&B team as this will motivate the team to strive harder to provide better services.
We value your patronage and hope that you will give us the opportunity to serve you again in the near future.
Thank you and best regards
Lahvanyah
Executive Secretary
Location is excellent if you are planning to hop across from Singapore and visit places around the South Coast of Malaysia.
Room was facing the waterfront and could see Singapore across the harbor.(Very Scenic)
Room is nice and spacious, but the bathroom especially the bath tub needs refurbishment.
Breakfast Buffet is really good with a lovely spread.
Dear Mr Kaizad,
Greetings from Berjaya Waterfront Hotel Johor Bahru!
We would like to thank you for sharing your feedback with us on TripAdvisor. We truly appreciate hearing from our guest as their comments are valuable to us to continue improving our standards.
It is nice to hear your positive comments mentioned the rooms are very spacious and also we are very glad to know that you have enjoyed the room views overlooking the waterfront. We also would like to thank you for your positive feedback on our breakfast which will be conveyed to our F&B team as this will motivate the team to strive harder to provide better services.
Just to share with you that we are doing preventive maintenance job to our rooms in order to meet our guest expectations and this preventive maintenance program is an ongoing process for vast quality improvement including the refurbishment of bathtub would be part of this project. We certainly spend a lot of effort to maintain our facilities always on top level as it is essential to retain and deliver reliable customer service and to meet our customers’ needs is our paramount.
Once again, thank you again for choosing to stay with us and I do hope I have an opportunity to personally welcome you back to our hotel in the very near future.
Thank you and best regards
Lahvanyah
Executive Secretary
Pleasant stay at Berjaya Waterfront hotel for two days one night, except that there was an issue with the water that affects many of us, and we could only bathe in cold water.
Location is convenient to Jb Custom and surrounding the hotel was some bars and pubs.
Room is quite spacious. Also glad my room is facing sea and city view.
Dear Guest,
Greetings from Berjaya Waterfront Hotel Johor Bahru!
We would like to thank you for sharing your feedback with us on TripAdvisor. We truly appreciate hearing from our guest as their comments are valuable to us to continue improving our standards.
Firstly, thanks for addressing BWH as a strategic place for those people intend to stay with us because of the location from our place to JB Custom and glad to know that you like the bars and pubs surrounding our hotel areas.
Pertaining to your complaint on the water issue, our sincere apologies for that incident during your stay; I have shared your most valuable feedback with our management and again reinforced the importance of looking after our guests.
Rest assured the Management has taken all necessary steps to avoid any water shortage in the future. Again, please accept my sincere apologies for the inconvenience caused.
We value your patronage and hope that you will give us the opportunity to serve you again in the near future.
Thank you and best regards
Lahvanyah
Executive Secretary
Was reminded by agoda to rate my stay on 5th of may 2018 at berjaya hotel jb. checked in around 8pm and was warmly greeted at the lobby entrance by the well groomed front desk officer kiren. booked for 2 deluxe twin room, but the front desk officer kiren was nice enough to suggest to my friends and i an deluxe interconnecting room. was checked in by another colleague who needs more training in terms of ''hospitality'' was really glad kiren was there to assist me and compile to my special request eventhoe it was on a weekend....... - Irynn Chieong
Dear Guest,
We would like to thank you sharing your feedback with us on Trip advisor. We do appreciate hearing from our guests as their comments are valuable to us to continue improving our standards.
We are really glad to hear your positive comment that our staff has given you the extra mile service upon your arrival and definitely we will convey the message to our FO team as this will motivate the team to strive harder to provide better services.
Please be rest assured that the letter of appreciation will be issued to the staff as mentioned above (Mr Kiren)
We value your patronage and hope that you will give us the opportunity to serve you again in near future.
Thank you & Best Regards,
Lavy
Executive Secretary
