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All reviews bit dated jb city square the ground floor border cafe
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1 - 6 of 375 reviews
Reviewed 23 January 2020 via mobile

We were on a cricket tour with our under 15 team from December 2019 to January 2020 in Malaysia and Singapore. We stayed at the GBW Hotel for 8 days.

The hotel is reasonably priced at RM160 per night for a double room with breakfast. They disclose on their website that children under 12 stay free, with two adults, but the child does not get free breakfast. What they don't tell you is that they do not provide a bed for the child and the child has to share with their parents. If you do want a single bed included you need to pay extra RM80 per night. This placed us in a real predicent because two of the tour party was kids under 12 and had to share the bed with their parents.

The hotel staff was warm and friendly, and were kind enough to allow our boys use of the pool till 20:30 after games and practices even though the pool closed at 19:00 in the evenings.

The rooms were clean and had a flat screen TV, kettle and fridge. But the furniture was a bit dated and floors were carpeted and stained in places.

Breakfast is really good and large variety, continental and had local foods as well. Also had a restaurant, coffee shop and shop on the ground floor. Also had a small gym.

The location was great as there is a Mall opposite with a large number of food places as well as a supermarket. The large JB Central Mall and transport hub is less than a 1 km away and is about a 12 min walk. Also very close to the border in order for you to go over to Singapore.

Overall it is was a good hotel and nice staff for the rate that we paid. The only issue for us was the misleading information about the children under 12 staying free.

Date of stay: January 2020
Trip type: Travelled with family
Thank 741yusufm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 December 2019 via mobile

Had a 4D3N stay at this hotel with my partner & it wasn’t too bad. Downsides are that the furniture in the room were all pretty old, carpet had a very big stain, had to request for towels, we have to request for a new Wi-Fi password because it renews everyday & TV channels are very limited.

On the other hand, the staff are helpful & shuttle bus service is very convenient for guests going to jb city square & mid valley.

The hotel staff could’ve been quicker when guests request for items in their hotel rooms. Also, there was once that the water in the sink, toilet bowl & showering area turned brown for awhile & it was really disturbing.. Luckily it was our last morning at the hotel.

Date of stay: December 2019
Trip type: Travelled as a couple
Thank serene t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 December 2019

Location is reachable by 10 minutes walk from the checkpoint via pedestrian bridges connecting checkpoint exit above city bus terminal to another mall in front of the hotel (R&F Mall). The building looks great, bright, clean with huge reception area, hall, lounge etc. The room is spacious especially for studio-type of room. At 16 floor you can view Malaysian checkpoint, City Square mall & sometimes chocked highway. The staff are helpful, friendly and that's really great if you need help. There are shuttle buses every 2 hours from/to City Square but need the guest booking 1 hour before departure. But practically you can just walk for 10 minutes to reach City Square. The furniture looks "old" which is really old or simply because it is of lower quality & wears down quickly. The most annoying is toilet flushing takes almost 1-2 minutes to clean up everything (they should fix it or buy new one). You need to hold down the handle firmly & continuously before it successfully flushes. Hot water takes a few minutes to be warm. Once it warms, the water can be too hot for a shower. Cleanliness may not be that great when we found out the cups are simply not washed/replaced during room make-up. They just simply put the cups back into the cupboard. The carpet are dusty not only in our room but also in the hall. However we fortunately did not spot any cockroach or other funny creatures. For a reason, we only use their WiFi for 24 hours which is very odd when even no star/1-star hotel anywhere in the world provide free WiFi in this digital-age 21st century. After 24 hours usage of "complimentary" WiFi, they would charge RM 10,- for an extension. For tourists not familiar with Johor Bahru, this is very annoying. The air conditioner is very cold and the thermostat may not be working properly. But this not a big concern when Johor Bahru is typically a humid, hot tropical city. For those with children, TV channels are limited & mostly are Singapore channels and some local channels. So forget about cable TV like HBO, ESPN, CNN etc. We also notice the staff unable to converse in Chinese when mainland China tourists simply asked for glass of tea. They should hire staff able to converse in Chinese when more mainland tourists visit Singapore & SE Asia.

Room tip: Guests with 2 or more children are recommended to stay in studio room with its own kitchen, dining table.
Date of stay: December 2019
    • Location
    • Sleep Quality
    • Service
Thank Adventure999999999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 December 2019

Stayed for one night but sadly the condition of the room is so dissapointing eventhough it is quite spacious but it was too old the carpet is so dirty and smelly plus the bathtub was clogged and the sink was terribly leaking you even have to request for bath towel and bath mat because it was not provided. This hotel totally need to be upgraded.

Date of stay: December 2019
Trip type: Travelled with family
Thank Gedebe123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 November 2019 via mobile

Checked in for a 3d/2n staycation typical for any sporeans across the border. Found online for their good promo of rm280 all in inclusive breakfast, which is basically less than $50 sgd nitely all in...

This is a very old hotel right opposite r&f mall, there's shuttle to n fro but only at certain timing. Our room is enormous as shown in pic, although they given us two single beds wrongly but nvm... There's welcome drinks n breakfast is worth every penny spent (very simple n adequate). Thankfully all worked well though the ventilation at bathroom is really very loud n noisy. Given 12th floor room with a relative good view. At this price, we have no complain... Easy check in n out with very friendly counter staffs... Will come again very soon!

Date of stay: November 2019
Trip type: Travelled as a couple
1  Thank iplaneteerK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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