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“Too Short A Stay”

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Pulai Springs Resort
Ranked #12 of 108 Hotels in Johor Bahru
Kuala Lumpur
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Too Short A Stay”
3 of 5 bubbles Reviewed 28 February 2012

Spent 1 night and clearly felt it was not enough. The room is fantastic; a studio suite in fact. Very tastwefully decorated, spacious and a nice balcony. MAKE SURE THERE'S NO WALKWAY PAST THE BALCONY. Views are nice if you like rolling greens.
Breakfast was nothing to shout about but adequate. facilities for kids are nice, shuttle to JPO available although i didn't use it. Nearby township convenient although nothing really interesting.

Room Tip: Ask to have golf course view.
See more room tips
  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ayuthia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lokechoyming, Director of Operations at Pulai Springs Resort, responded to this review, 5 March 2015
Dear Guest,

Thank you for taking the time to write a review about us here on Tripadvisor.

Thorough your comments, I believe you have had an enjoyable stay with us. We are glad to hear you are satisfied with the services rendered and the facilities offered to you.

It is our commitment to exceed guests’ expectations and meeting the highest level of guest satisfaction has always been our priority. Our associates are trained to strive and serve our guests as well as providing our guests with only the best services.

I will surely disseminate your positive comments and feedback to our associates who are an asset to us through our associates’ notice board.

I look forward to welcoming you back at Pulai Springs Resort and will be delighted to hear from you again soon.

Sincerely,

Sunny Soo
Director of Operations
Pulai Springs Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

768 reviews from our community

Traveller rating
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    86
    58
See reviews for
377
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (143)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Indonesian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Katowice, Poland
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed 25 February 2012

In fact nothing bad...nothing disastrous…. but…. If you have to pay almost 150 USD per night one may expect something better. First of all you should note that this is a golf resort- surrounded by the golf course and during the weekend full of the golfers coming with the families from the nearby Singapore. If you entering the resort by car definitely you can be lost (there are no visible signs of the reception building). Later the movement around the resort is more or less assured by the electric trolleys. We have chosen the upgraded rooms in the Anugraha building. The staff was acceptable- they have served the welcoming drinks and we had the occasion to see the room… definitely disappointing. Our was quite spacious but absolutely not up to five stars standards- with (small) cockroaches in the bathroom, well worn furniture and the musty smell. The doors to the veranda was broken, and although I have called the reception nobody has solved the problem until our departure. The spa and swimming pool was not bad but nothing special. Problem has started when we wanted to walk around- the guard has warned us that we can’t walk in fact anyway for our own security (because of the flying golf balls). Finally I have asked so where can we walk- and the answer has astonished me… the guard has suggested to walk to the restaurant and back…. Breakfast next day was another disaster- with cold coffee, cold noodles, cold eggs and staff suitable to serve the guests of shelter for homeless… Absolutely never again…

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jelonad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lokechoyming, Director of Operations at Pulai Springs Resort, responded to this review, 5 March 2015
Dear Guest,

Thank you for taking some time to review us on Tripadvisor.

Your time and effort taken to highlight on our services and facilities are highly appreciated. We value every guest feedback as this will help us to further improve on our products and services to exceed guests’ expectations.

We have raised your concerns with the relevant departments and immediate actions have been taken to rectify our shortcomings.

Please be rest assured that meeting the highest level of guest satisfaction has always been our top priority.

Please accept our sincere and humble apologies for the inadvertent inconvenience experience by you. We are extremely grateful for your constructive comments. I sincerely hope that the setbacks will not deter you from supporting us again.

We hope that you will give us an opportunity to shower you with our warm hospitality and making your next stay at the Pulai Springs Resort an enjoyable one.

We look forward to welcoming you soon at the resort. Till then, take care.


Sincerely,

Sunny Soo
Director of Operations
Pulai Springs Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Johor Bahru hotels

Kuala Lumpur, Malaysia
Level Contributor
90 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 bubbles Reviewed 14 February 2012

We stayed for a night at Cinta Ayu All Suites in Pulai Springs Resort just recently. We have requested for a rollaway bed a couple of weeks earlier but upon check-in at 5pm, there wasn't any. After a few calls made to the Housekeeping Dept., they only assembled the rollaway bed when we were out after 9:00pm. There's a nice pool on the 2nd floor of our block which closes earlier than the one opposite our block at the Sports Center (5 mins walk). There are 3 pools at the Sports Center with beautiful landscaping and there's a slide at the kids' pool.

Our room is spacious and clean with a tiny balcony overlooking partial golf course. The toilet is clean too. Breakfast buffet was average. We appreciate that there's a separate sink in our bedroom, easier for making drinks and cleaning cups.

It's a nice place to stay for a change if you want to visit Johor Bahru. Beautiful greens of golf course surrounds you when you stay at Pulai Springs. Only half hour away from JB by car and less than half hour to Johor Premium Outlet. There's a free shuttle bus from the hotel to take you to Johor Premium Outlet. We drove to Danga Bay for dinner that night.

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nina-NF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lokechoyming, Director of Operations at Pulai Springs Resort, responded to this review, 5 March 2015
Dear Guest,

Thank you for taking the time to write a review about us here on Tripadvisor.

Thorough your comments, I believe you have had an enjoyable stay with us. We are glad to hear you are satisfied with the services rendered and the facilities offered to you.

It is our commitment to exceed guests’ expectations and meeting the highest level of guest satisfaction has always been our priority. Our associates are trained to strive and serve our guests as well as providing our guests with only the best services.

I will surely disseminate your positive comments and feedback to our associates who are an asset to us through our associates’ notice board.

I look forward to welcoming you back at Pulai Springs Resort and will be delighted to hear from you again soon.

Sincerely,

Sunny Soo
Director of Operations
Pulai Springs Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 9 February 2012

The resort has two golf courses, both are in very bad conditions - the fairways and greens are taken over by weeds, the bunkers are not properly sanded, the greens are very slow and bumpy.

I suspect that the management staffs of the resort are not golfers and can’t tell the different between maintaining a golf course and a soccer field.

  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank sunzi8888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lokechoyming, Director of Operations at Pulai Springs Resort, responded to this review, 5 March 2015
Dear Guest,

Thank you for taking some time to review us on Tripadvisor.

Your time and effort taken to highlight on our services and facilities are highly appreciated. We value every guest feedback as this will help us to further improve on our products and services to exceed guests’ expectations.

We have raised your concerns with the relevant departments and immediate actions have been taken to rectify our shortcomings.

Please be rest assured that meeting the highest level of guest satisfaction has always been our top priority.

Please accept our sincere and humble apologies for the inadvertent inconvenience experience by you. We are extremely grateful for your constructive comments. I sincerely hope that the setbacks will not deter you from supporting us again.

We hope that you will give us an opportunity to shower you with our warm hospitality and making your next stay at the Pulai Springs Resort an enjoyable one.

We look forward to welcoming you soon at the resort. Till then, take care.


Sincerely,

Sunny Soo
Director of Operations
Pulai Springs Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
2 of 5 bubbles Reviewed 6 February 2012

Everything is upon request.. Including towels and tooth brushes/paste.. And it took 6 phone calls (which they didn't even apologise) and 2++ hours for them to deliver.. The furnishing is old and stained.. Beds are hard.. For the price I pay.. I get a motel service

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pingcm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lokechoyming, Director of Operations at Pulai Springs Resort, responded to this review, 5 March 2015
Dear Guest,

Thank you for taking some time to review us on Tripadvisor.

Your time and effort taken to highlight on our services and facilities are highly appreciated. We value every guest feedback as this will help us to further improve on our products and services to exceed guests’ expectations.

We have raised your concerns with the relevant departments and immediate actions have been taken to rectify our shortcomings.

Please be rest assured that meeting the highest level of guest satisfaction has always been our top priority.

Please accept our sincere and humble apologies for the inadvertent inconvenience experience by you. We are extremely grateful for your constructive comments. I sincerely hope that the setbacks will not deter you from supporting us again.

We hope that you will give us an opportunity to shower you with our warm hospitality and making your next stay at the Pulai Springs Resort an enjoyable one.

We look forward to welcoming you soon at the resort. Till then, take care.


Sincerely,

Sunny Soo
Director of Operations
Pulai Springs Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pulai Springs Resort

Property: Pulai Springs Resort
Address: 20 km Jalan Pontian, Johor Bahru 81110, Malaysia
Region: Malaysia > Johor > Johor Bahru District > Johor Bahru
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Johor Bahru
Price range (per night): RM170 - RM423
Hotel Class:4 star — Pulai Springs Resort 4*
Number of rooms: 200
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Also Known As:
Pulai Springs Hotel Johor Bahru
Pulai Springs Johor Bahru

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