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Legna_Nivlag

Singapore, Singapore

511

Most beautiful and memorable wedding at Pulai Springs Resort ever

Name: Most beautiful and memorable wedding at Pulai Springs Resort ever
Item: Pulai Springs Resort
Rating: 5
Author: Legna_Nivlag

Review of Pulai Springs Resort

Reviewed 21 March 2016

Just had a beautiful and memorable wedding on 19 March 2016. I can say we have made the right choice to choose Pulai springs resort as our wedding reception and ceremony venue. We planned our wedding since January 2015 and Ms. Sabrina Lew has been very helpful to us for our wedding planning. All the major and little details we have informed her, she managed to do it and beyond our expectations. She has been so professional, always promptly reply our queries and cleared our doubts for over a year. From venue and menu selection, number of guests, number of tables, number of carton for wines and beer and some of the other key decisions, Sabrina has given her candid opinions and sharing to us therefore we were able to plan our wedding smoothly. I guess it's very rare to find such a professional wedding planner in jb. Words can't express our gratitude to her and her team! Although we were disappointed of the raining weather on the actual day, we didn't manage to hold our wedding ceremony on putting green and it caused delay to our ceremony, our groomsmen and resort staffs have been very helpful to move all the chairs from garden to inside shelter. Ultimately the photo result still looks amazing! Thanks to chef Lim for the wedding dinner, the banquet team has been very accommodating and friendly. The food were served on time, the plates were...Just had a beautiful and memorable wedding on 19 March 2016. I can say we have made the right choice to choose Pulai springs resort as our wedding reception and ceremony venue.

We planned our wedding since January 2015 and Ms. Sabrina Lew has been very helpful to us for our wedding planning. All the major and little details we have informed her, she managed to do it and beyond our expectations. She has been so professional, always promptly reply our queries and cleared our doubts for over a year. From venue and menu selection, number of guests, number of tables, number of carton for wines and beer and some of the other key decisions, Sabrina has given her candid opinions and sharing to us therefore we were able to plan our wedding smoothly. I guess it's very rare to find such a professional wedding planner in jb. Words can't express our gratitude to her and her team!

Although we were disappointed of the raining weather on the actual day, we didn't manage to hold our wedding ceremony on putting green and it caused delay to our ceremony, our groomsmen and resort staffs have been very helpful to move all the chairs from garden to inside shelter. Ultimately the photo result still looks amazing!

Thanks to chef Lim for the wedding dinner, the banquet team has been very accommodating and friendly. The food were served on time, the plates were changed promptly. Really thanks to Ms. Fathin for being the person in charge on our actual day. Their team is very helpful and supportive to us. The management is also very sweet! They set up the wifi name as "Galvin" and its password is "Angel" :-)

Lastly, we want to say thank you to Pulai Springs Resort for giving us such a beautiful and memorable wedding! We love you all!

From: Galvin & Angel (Mr & Mrs Lojingau)
Date: 19 March 2016

P/S: Hopefully the resort can buy a money counting machine so it is faster and easier to calculate the money after the wedding reception so no need to manually count the banknotes.More

Date of stay: March 2016

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KULDOSM

KUL

3993

Reviewed 21 March 2016

paradise-like arrival, disgusted departure

drove 4 hours from KL, very picturesque arrival with the vast greenery and golf course.. felt like paradise...

Check in experience was fast but somehow the receptionist kept repeating ' sorry? sorry? ' to almost everything that I spoke to her... i dont think i spoke that softly.. perhaps she is used to that unconsciously, which is rather irritating... booked specifically for a refurbished studio room but was upgraded to a non refurbished 1 bedroom unit.. the management should understand that not all upgrade are supposed to be welcomed.. especially in this case where i dont need the size of a 1 bedroom, but i need a refurbished studio..

Upon entering the room , the irritation continued -- room did not have bath towel, kitchen sink tap was broken ( we just left the broken faucet on the basin), the bedroom did not come with a night curtain so please dont expect to sleep till noon.. shower pressure was extremely low because the flexible hose was leaking, wardrobe hinge was broken. We called housekeeping for the towel and it was delivered in 20 minutes.. the towel has seen better days...we told the attendant of the broken kitchen tap, but nobody came to repair it. In fact, nobody came to repair it throughout our 2 nights stay , despite room attendant that went in for housekeeping.

On the second night, the room air con started to leak.. we called reception at 1140pm and they promised to send the maintenance guy over, but as expected, it didn't happen.

Breakfast - fried vermicelli with black pepper, half risen mini cup cakes, etc.. sufficient to fill the tummy but wouldn;t set you up for second helping.

A choice of 2 swimming pools... we opt for the one at the adjacent complex because the main pool was full of fully clothes guests.. which was quite disgusting... upon reaching the other pool at the adjacent complex, we faced with the same issue of fully clothes guests in the pool.. and to top it off, the surrounding area was dirty..visible cigarette butts all over, dirty pool drainage, etc..

we were very glad that checking out was a breeze...

Will we return? possibly not..

Room tip: ask for refurbished room

Date of stay: March 2016

Ask KULDOSM about Pulai Springs Resort

1 Thank KULDOSM

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Guest,

I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail.

I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies.

I thank you once again for the honest feedback and the next time you are again, please feel free to contact me and I will be happy to meet up with you. You can always look for me by speaking to our Duty Managers at the front desk. Till then, see you soon.

Sincerely,

Sunny Soo
General Manager
Pulai Springs Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Sya287

Kuala Lumpur, Malaysia

Reviewed 17 March 2016

Nice facilities, view but still have a room for improvement

despite mixed comments in tripadvisor, i've decided to enjoy 1 night gateway at pulai springs resort with 4 hour drive from kl. Once reached, I've to admit that the view were spectacluar and the resort facilities was great. Pool have great view & the spa treatment was nice.
However Pulai springs could take time to focus on small details. For example the mini bar wasnt cold at all and the place that mini bar was place was old and rusty(which this shuouldn't happen at 4 star resort like pulai spring). My bad experience was at the cafehouse where i decided to dine in with expectation that I could have fast dinner but it was rather dissapointing at the end i spend 2 hours waiting for my meals to arrive. This is rather dissapointing since there were not many guests at the cafehouse. The management should look into this whether they're under staffs when the rooms were full house at that time. Furthermore wiifi connection was bad in the room.
Overall, it's mixed feeling for me whether to visit again pulai springs resort.

Date of stay: March 2016

Ask Sya287 about Pulai Springs Resort

Thank Sya287

Dear Guest,

Thank your for choosing to stay with us and for taking the time to write a review.

I am very pleased to know that you enjoyed the spectacular view as well as the range of facilities we offer to all our guests ranging from pools to indoor and outdoor Jacuzzi as well as kid-friendly facilities like our new baby pool as well as Tee Tee Club (our indoor kids playground). I will also inform our spa manager about the spa treatment that you received as I am sure it will make her day.

Nevertheless, we take note of some of the comments especially on the small little details you have highlighted like the minibar. Your comments will only help us improve ourselves. On the other hand, please accept my sincere apologies on the delay of your food at the restaurant. Our F & B team is aware of your comments and trust us, we will take all necessary actions to improve in this area. The next time you are here, I would also suggest you dine and try out our award-winning Qing Palace Chinese Restaurant located at the Clubhouse. The restaurant serves authentic Szechuan dishes.

We thank you for the constructive comments and we hope you would give us another chance to improve ourselves. This time, I assure you that it will be worth it. Thank you and hope to see you again.

Sincerely,

Sunny Soo
General Manager

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Aidanaj

Shah Alam, Malaysia

11281

Reviewed 15 March 2016 via mobile

Average hotel

Reservation was weak. Payment made and receipt sent . After prompting received acknowledgement with a note "your booking is confirmed" . It was confusion when I re confirm payment status during check in time. The night after checked in received email receipt uncleared please resent ! .

Room was old. Toilet was mouldy and toilet bowl was clog. Not willing to wait we went out sightseeing however in the middle of night it overflow with faeces floating out which is s nightmare. Maintenance was sluggish.

Did not expect award winning hotel having such discord. Do not think will consider a revisit .

Hotel was off the city area. Unless having own transport . Otherwise do consider other option.

Date of stay: March 2016

Ask Aidanaj about Pulai Springs Resort

2 Thank Aidanaj

Dear Guest,

Thank you for submitting a review here on Tripadvisor after staying with us.

I am sincerely sorry for all our shortcomings during your stay. I hope you understand that we always strive to provide the best we can to all our guests, however, we do fall short of our goals at times. My reservations, front desk team as well as housekeeping and maintenance team are all briefed about this matter and please be assured that we are rectifying all the issues highlighted.

I am sorry that you have left the resort with a negative impression, however, I hope you would give us another chance to experience it all over again. Trust us, this time I know it will be worth it. Hope to see you again some time. Take care.

Sincerely,

Sunny Soo
General Manager
Pulai Springs Resort

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zazaharith

Kuala Lumpur, Malaysia

Reviewed 11 March 2016

Definitely would come here again!

went there during CNY holiday for USS package...the room is clean, the breakfast buffet is great, my kids had an amazing day and enjoyed the various pools..what more can i say??Happy Wife Happy Life!! totally would come here again!!

Date of stay: February 2016

Review collected in partnership with this hotel

Ask zazaharith about Pulai Springs Resort

Thank zazaharith

Dear Guest,

Thank you for the feedback! We're truly happy to know you had a wonderful holiday here and your kids enjoyed the pools. We hope you would recommend our resort to your other family members and friends too.

We usually have some great deals on our Facebook page and website, so, the next time you're planning another vacation sure, be sure to check out our official website and facebook page. Till then, see you again.

Regards,

Sunny Soo
General Manager
Pulai Springs Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

shakalam

2823

Reviewed 7 March 2016

Blackouts, unlocked door and poor service

Stayed for 5D4N for work.
The rooms were comfortable and the food is so-so.
There's 2 pools and a few good places to take some nice pictures.
Didn't manage to hit the green but saw quite a few people coming and going.
They have a sort of recreation centre building that has a game room ( a few pool tables and arcade games - not in good condition). They do have bike rentals, for RM 10.60 ( i dont really get having to charge that 60cents, GST or not, it's a bike rental, make it an even 10, is that difficult? do u really need that 60cents.) Dont expect mountain bikes - its more of a old school, cycling in the countryside type of bike.

They also have a fish pool/pond thing that has a sign that read "don't feed the fish" but they also sell fish food for RM 5 back in the game room. I believe the management is undecided on their fish feeding policy.

Front desk team was a bit difficult not really "warm and friendly" and miles from efficient.
Experienced a blackout on Friday night (a hotel blackout, this was a first for me) and decided to go out. Came back around 11 and the whole stretch from the entry gate to the hotel building was pitch black, although they did fix it so that the hotel itself had electricity.

The kicker is when we went out on Saturday morning and came back in the evening - the room door was unlocked and the door was not closed properly. I believe it was because house keeping came in. They did the turn down service and left my room door unlocked and slightly ajar. I called the guest service and and tried to explain, even she interrupted me mid sentence and said " i transfer you to housekeeping" and kept repeating it until i said ok. House keeping was no help. I told her that guest services transferred me to housekeeping. I also told her that my room was unlocked and opened. She obviously got annoyed that I was transferred to her and told me "I don't know, have to check". the conversation went no where. she obviously was agitated and don't have anything else to say . So i ended the conversation. Fuming but also scared for my safety.

None of the staff apologised! None asked if anything is missing or if we are OK. both we rude and non helpful. And overall the opposite of good customer service.

The place might look nice but the staff i encountered are bad, like really bad.
since i value service as much as accommodations, this hotel is on my "do not recommend list"

Date of stay: March 2016

Ask shakalam about Pulai Springs Resort

3 Thank shakalam

Dear Guest,

Thank you for taking the time to write a review after staying with us.

First and foremost, we are truly sorry about the black-out incident. It was truly unfortunate, but I hope you know that we did out best to quickly restore the electricity. We called the electricity service provider (TNB) and there were there to assist us throughout the night.

In the mean time, I sincerely apologize on behalf of our staffs especially from the front desk, call centre as well as the housekeeping. This should not have happened as our mission is to always provide our guests with the best services and to ensure that everyone leave the resort feeling happy and satisfied. I would like to inform you that my team and I have arranged for some extensive trainings involving all associates from various departments. I believe that with proper trainings, our associates are able to deliver superior services.

I really hope you are able to give us another chance to prove to you. The next time you are here, please feel free to contact me. Hope to see you again.

Take care.

Sincerely,

Sunny Soo
General Manager
Pulai Springs Resort

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Most beautiful and memorable wedding at... - Pulai Springs Resort

Most beautiful and memorable wedding at Pulai Springs Resort ever